GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,672 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,672 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“4 1/2 hours wait after repeated untruthful advice from call centre. Originally told 1 1/2 hours, then when called back after 2 hours they said another 1/2 hour. This was repeated on 3 successive calls over the ensuing hours until they finally arrived after 4 1/2 hours. Our breakfown was in Waltom on Thames, a highly populated area near to the M25 and within reach of numerous recovery companies, but for some reason our recovery vehicle had been ordered from a company based over 40 miles away in Borehamwood! Ridiculous to wait this long for help, but worse than this was the totally unacceptable repeated untruthfulness of the call centre staff. I shall not be renewing my subscription and shall return to the AA. You get what you pay for.”

Helpful Report

Posted 9 years ago

“GEM Motoring Assist! First time I have ever made a call for assistance and I get charged by them £48 to call out a recovery trailer, Complained to First Assist on 1st February been told they would reply by 24th February . Nothing arrived so I contacted them again they said could take up to end of March before they can offer an explanation! Motoring Assist may be the name but not in practice for this family:(”

Helpful Report

Posted 9 years ago

Dear Member, Thank you for taking the time to comment. GEM has been a trusted, independent breakdown assistance provider for 40 years. We were sorry to read that you were disappointed with the service you received on this occasion. We escalated your concerns to our service provider today and have now had confirmation that they have been in contact by telephone with a follow up letter being sent out in the post. We trust that the matter has now been resolved to your satisfaction. GEM Customer Service Team

Posted 9 years ago

“An awful experience from GEM. I had to wait well over an hour having being told wrongly on a number of occasions by your call centre that the mechanic was just around the corner when he wasn't. When he arrived the mechanic was clearly in a rush, said he was outside of his area and although started the car simply said its the starter motor and quickly drove off. I called your call centre back and said what happens if the car stops again. I was abruptly told that I needed to get the car to a garage immediately and I was not covered for another call out. I mentioned I was not happy with the service and that my renewal is due this month. Your call centre person was not interested and hung up. Overall a very bad experience and I will not be renewing mine or the other 3 GEM memberships I have with you. Now that I have looked elsewhere you are not even competitive anymore as the RAC match your price for the same service.”

Helpful Report

Posted 9 years ago

Dear Member, Thank you for taking the time to comment. GEM has been a trusted, independent breakdown assistance provider for 40 years. We were sorry and disappointed to read that the service you received was below our usual standard. We will be investigating this incident. GEM Customer Service Team

Posted 9 years ago

GEM Motoring Assist is rated 4.7 based on 2,672 reviews