An awful experience from GEM. I had to wait well over an hour having being told wrongly on a number of occasions by your call centre that the mechanic was just around the corner when he wasn't. When he arrived the mechanic was clearly in a rush, said he was outside of his area and although started the car simply said its the starter motor and quickly drove off. I called your call centre back and said what happens if the car stops again. I was abruptly told that I needed to get the car to a garage immediately and I was not covered for another call out. I mentioned I was not happy with the service and that my renewal is due this month. Your call centre person was not interested and hung up. Overall a very bad experience and I will not be renewing mine or the other 3 GEM memberships I have with you. Now that I have looked elsewhere you are not even competitive anymore as the RAC match your price for the same service.