GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,672 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,672 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

Write Your review

Tell us how GEM Motoring Assist made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On telephoning GEM to confirm we were covered for removing my wife's car from our home address to the main dealer, recovery was arranged immediately for the next morning at 8:40. On the following morning I received several texts updating me on the time the breakdown vehicle would be with me. When the vehicle hadn't turned up 30 minutes after I was told it would I telephoned the breakdown company to ask where they were & was told their driver had been delayed. At the same time we were telephoned by GEM & my wife told them the vehicle was still on it's way to us, GEM then apologised & offered to text us with further updates, we declined saying we'd ring them if the breakdown company didn't arrive within the next 15 minutes, which they did. Overall I am very impressed with the service your company deliver & the obvious care you take over your customers. In conclusion I would like to say, I've been a member of GEM for 6 years & always found your service excellent & have no intention of changing to any other company in the future.”

Helpful Report

Posted 9 years ago

“The information on the web made it clear what the policy covered. In my case I wanted to know if the policy covered breakdowns when towing a caravan. This was not obvious in the information immediately available for other providers. It was quick and easy to pay and join Gem.”

Helpful Report

Posted 9 years ago

“Can not recall using Gem.p”

Helpful Report

Posted 9 years ago

“Quick and easy to follow”

Helpful Report

Posted 9 years ago

“The Lady I spoke to was very pleasant, helpfull and engaging and provided me with all the information I needed. I am happ with the price and happy with the level of cover. I can now travel anywhere n th country without ever having to worry about breaking down”

Helpful Report

Posted 9 years ago

“Used on-line service. Very easy to renew membership.”

Helpful Report

Posted 9 years ago

“Website and what is covered are easy to understand. I joined GEM because Which had them highly recommended in there survey, which gives you a good sense of what other people think. I have to date not used them so I am unable to comment, but I have no doubt that they will surpass my expectations. My dealings with them so far has been very enjoyable, they are professional, friendly extremely helpful and considerate. The price was also a lot cheaper than my previous breakdown and with GEM I have home start included. What more can I say. If in doubt just join you will not regret it.”

Helpful Report

Posted 9 years ago

“Very easy to arrange cover online. A third of the cost of my AA cover ( had been with them 29 years, but was shocked at the renewal quote). Not had to call GEM out yet so fingers crossed all will be ok, should the eventuality arise. Judging by other online reviews I have read, and independent awards, I'm expecting a good service.”

Helpful Report

Posted 9 years ago

“Just signed up. Really impressed by the process. Real people answering the phones. Polite and courteous. Wish all companies were still like this....”

Helpful Report

Posted 9 years ago

“I was a previous member who made the mistake of leaving you. Glad to be back.”

Helpful Report

Posted 9 years ago

“Gem handled my breakdown as expected - good customer service, breakdown vehicle arrived within the hour as promised and cause solved quickly. Very competitive price.”

Helpful Report

Posted 9 years ago

“Phone answered within a few seconds and the person dealing with me, courteous, efficient and knowledgeable.”

Helpful Report

Posted 9 years ago

“Online joining process was straight forward and not a lengthy job. Hope the breakdown service is as efficient.”

Helpful Report

Posted 9 years ago

“This was best value and most pratical cover for us as a couple who share the use of two motorcycles and two cars between ourselves.”

Helpful Report

Posted 9 years ago

“Recently I broke down in Wales in the middle of know where and I was very impressed with the service I received . The call staff also checked that I was ok . I would reccomend your service.”

Helpful Report

Posted 9 years ago

“For sixteen years my wife and I (plus son about 10 years ago) had been loyal members of a well known breakdown organisation. Loyalty unfortunately in the last few years has been rewarded with spiraling membership fees. I have jumped ship and with careful research matched the level of service and halved the cost by joining GEM. I even qualified for a discount as an advanced driver/rider with RoSPA. When I contacted the GEM call centre the assistant was not aware of the RoSPA discount and I had to go through GEM head office. They proved very knowledgeable, helpful, and smoothly organised membership and payment. Proof of the pudding is always in the eating but I am confident that if I ever need to use my GEM membership (hopefully not) it will be efficient and effective.”

Helpful Report

Posted 9 years ago

“good service happy with everything. 10 years since I had to use assistance service but it worked fine. Always renew early as it seems to keep the car running well ! Hope Gem keeps an eye on organisations that want to stop older drivers using our cars.I live 13 miles from a shop and the bus service is almost non existant.”

Helpful Report

Posted 9 years ago

“As usual very good but app won't download o. Android”

Helpful Report

Posted 9 years ago

“Staff always friendly and very helpful....and they were wonderful with Mumsy - I think working at GEM was the best Job Mum ever had. It is a shame she found GEM so late on in her life. Thank you, she was so fond of you all x”

Helpful Report

Posted 9 years ago

Thank you so much for your kind comments, we really appreciate you taking the time to post a review. We have fond memories of Pauline and she has been sadly missed, such a lovely lady. And thank you also for your continuing support of GEM. Kindest regards, GEM Customer Service Team

Posted 9 years ago

“Excellent website easy to use.”

Helpful Report

Posted 9 years ago

GEM Motoring Assist is rated 4.7 based on 2,672 reviews