Login
Start Free Trial Are you a business?? Click Here

GEM Motoring Assist Reviews

4.7 Rating 2,672 Reviews
96 %
of reviewers recommend GEM Motoring Assist
Company Reviews Metrics Info
4.7
Based on 2,672 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
95%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read GEM Motoring Assist Reviews

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

Write Your review

GEM Motoring Assist 5 star review on 6th June 2023
Richard
GEM Motoring Assist 5 star review on 6th June 2023
Richard
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Michael C
Unverified Reviewer
“My electric car broke down on a busy roundabout in Bakewell Derbyshire. GEM arrived within 45 minutes of it being arranged with their call centre, loaded the car onto their vehicle and took myself, my passenger and the car to the Fiat dealership in Derby. Brilliant service. Thank you.”
Helpful Report
Posted 1 year ago
Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 1 year ago
Patricia M
Unverified Reviewer
“Using the app was very easy, the team were extremely friendly and polite, truck arrived quicker than estimated and all went very smoothly. As I was a lone female this meant a lot to me.”
Helpful Report
Posted 1 year ago
Dear Member, Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 1 year ago
Anonymous
Verified Reviewer
“Excellent service and communication. Highly recommend this company.. The mechanic they sent to look at our vehicle was also very well informed and competent.”
Helpful Report
Posted 1 year ago
Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 1 year ago
Edwin L
Verified Reviewer
“He arrived less than an hour after I had reported my problem. He was friendly and courteous and, using the appropriate tools, fixed the problem and changed the wheel for me.”
Helpful Report
Posted 1 year ago
Dear Member Thank you so much for your positive feedback regarding the service we recently provided for you. It is great to know that we are achieving the high standards we strive for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind Regards the GEM Team
Posted 1 year ago
Terence J
Unverified Reviewer
“hi 1st time I have used gem in 6 years. have to say it was very good.my son who was with me done it on his smartphone. no problems the breakdown truck came along on time. and took my car back. regards mr tjsay.”
Helpful Report
Posted 1 year ago
Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 1 year ago
Anonymous
Unverified Reviewer
“Been members for 2 years. Had to use the service after the car failed to start. Was a bit apprehensive but worries were unfounded. App was easy to use. Response to request was within 2 mins. Kept fully informed of breakdown service which arrived just outside of the quoted hour time. Considering we’re in a rural area we were more than happy with that, after speaking to others who are with the major breakdown companies and have had to wait 4+ hours. Breakdown was fixed by a very friendly, efficient mechanic with 30 mins. Would not hesitate to recommend GEM motoring assist to anyone.”
Helpful Report
Posted 1 year ago
Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 1 year ago
Lynn
Verified Reviewer
“Friendly and efficient response to my telephone call, assistance arranged which arrived within 40 minutes and problem with a nasty puncture sorted within an hour of the call. Impressed that a 'check text' to check arrival came in so felt well looked after - thank you GEM. Only the third time I've needed them in umpteen years but it just works!”
Helpful Report
Posted 1 year ago
Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 1 year ago
Jack J
Unverified Reviewer
“Super service., Prompt attention, fast response with a very sensible price.”
Helpful Report
Posted 1 year ago
Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 1 year ago
Stephen D
Verified Reviewer
“I first took out GEM membership in the early 1980s following a friend's recommendation. I have used it twice, so far as I remember, but have always been reassured to know that it would be available if my car broke down - and as it's growing older this is an increasingly likely event. Most recently, as it happens, I needed GEM when I picked up a nail in a back tyre. I tried to deal with this myself but was defeated by the wheel being corroded onto the hub so I rang GEM. The telephone response was immediate, a mechanic arrived within twenty minutes or so and put on the emergency wheel speedily, and there was subsequently a telephone call from GEM to check that the job had been done to my satisfaction. I sent the invoice to GEM that day (Monday) and was reimbursed on Friday. I was very pleased with the service I received from GEM and recommend it highly.”
Helpful Report
Posted 1 year ago
Dear Member, Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 1 year ago
Anonymous
Verified Reviewer
“Easy to arrange assistance through the app and over the telephone. Friendly and efficient service from the call centre. Local recovery firm arrived within 30 minutes. Unable to solve the problem at the roadside but correctly diagnosed a burnt out alternator. Recovered the relatively short distance to home to await repairs. A friendly and efficient service from start to finish.”
Helpful Report
Posted 1 year ago
Dear Member, Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 1 year ago
Anonymous
Verified Reviewer
“Relatively low cost compared to other breakdown companies. They don't do roadside repairs and the cheaper subscription requires you to pay and claim back the pickup costs. However, the service is good and the claim is always paid within a week of requesting it.”
Helpful Report
Posted 1 year ago
Dear Member Thank you for your review. We are pleased to hear that you have had a great experience of using our Recovery RECLAIM pay-and-claim service. We would like to remind you that we can attempt roadside repairs, if the vehicle has broken down at the roadside and is at least a quarter of a mile from your home address. If however, in the opinion of the recovery operator, the vehicle cannot be repaired within 60 minutes, then the vehicle, driver and passengers can be recovered to the nearest suitable garage which is able to repair the vehicle the same working day. Thank you again for your positive review of our service. Kind regards The GEM Team
Posted 1 year ago
Chris
Unverified Reviewer
“Quick response, friendly well equipped technician”
Helpful Report
Posted 1 year ago
Dear Member Thank you so much for your positive feedback regarding the service we provide. It is great to know that we are achieving the high standards we strive for. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind Regards The GEM Team
Posted 1 year ago
Ian C
Verified Reviewer
“Had to use recently, call centre was very professional and double -checked all the details - local garage sent someone in less than half an hour and I was back on the road 20 minutes later. Can't fault Gem, and they're so much cheaper than AA and RAC.”
Helpful Report
Posted 1 year ago
Dear Member, Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we set. You are welcome to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. Once their 14-day cooling off period is completed, you will both be eligible to receive your referral rewards. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM and your referred friends will also receive a £10 reward as well! Kind regards The GEM Team
Posted 1 year ago
Karen W
Unverified Reviewer
“Broke down and within 15 or 20 mins I was recovered by a lovely man, who was very friendly and helpful, making a horrible experience pleasant. Took us straight back home Would recommend”
Helpful Report
Posted 1 year ago
Dear Member Thank you so much for your positive feedback about the service we provided for you when you recently broke down. It is great to know that we are achieving the high standards we strive for. Did you know you can earn rewards for recommending us to your friends and family, find out more at www.motoringassist.com/refer Kind Regards The GEM Team
Posted 1 year ago
Kay H
Verified Reviewer
“First class service, on every level. I wouldn't use anybody else. Highly recommended.”
Helpful Report
Posted 1 year ago
Dear Member Thank you so much for your positive feedback about the service we provide. It is great to know that we are achieving the high standards we strive for. Did you know you can earn rewards for recommending us to your friends and family, find out more at www.motoringassist.com/refer Kind Regards The GEM Team
Posted 1 year ago
Anonymous
Unverified Reviewer
“Answered call quickly. Local breakdown firm arrived when promised and were very helpful. Thank you”
Helpful Report
Posted 1 year ago
Dear Member Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. Did you know you can earn rewards for recommending us to your friends and family, find out more at www.motoringassist.com/refer Kind Regards The GEM Team
Posted 1 year ago
Anonymous
Verified Reviewer
“Car broke down at home and needed to be transported to the garage. Rang in the evening and requested a flatbed transporter for the following morning. The transporter arrived within the promised two-hour window and took me and the car to the garage.”
Helpful Report
Posted 1 year ago
Dear Member Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. Did you know you can earn rewards for recommending us to your friends and family, find out more at www.motoringassist.com/refer Kind Regards The GEM Team
Posted 1 year ago
Anonymous
Unverified Reviewer
“They quickly answer the phone and the app through CallAssist. The recovery has come within 20 minutes both times with a flatbed to recover the vehicle without any of that "we are sending a van first to count your wheels nonsense." Speedy and reliable.”
Helpful Report
Posted 1 year ago
Dear Member Thank you for taking the time to give such positive feedback about the service recently provided to your breakdown. It is great to know that we are achieving the high standards we set. Did you know you can earn rewards for recommending us to your friends and family, find out more at www.motoringassist.com/refer Kind Regards The GEM Team
Posted 1 year ago
CGraham
Unverified Reviewer
“The best breakdown service I have used - reliable service and friendly staff who genuinely want to assist you!”
Helpful Report
Posted 1 year ago
Dear Member Thank you so much for your positive feedback about the service we recently provided. It is great to know that we are achieving the high standards we strive for. Do you know you can earn rewards for recommending us to your friends and family, find out more at www.motoringassist.com/refer Kind regards The GEM Team
Posted 1 year ago
Ed
Unverified Reviewer
“Excellent service from GEM when I needed assistance for the first time in 8 years of membership. I would most definitely recommend this company to others based on my experience.”
Helpful Report
Posted 1 year ago
Dear Member Thank you so much for taking the time to give positive feedback about the service recently provided. It is great to know that we are achieving the high standards we aim for. Did you know you can earn rewards for recommending us to your friends and family, find out more at www.motoringassist.com/refer Kind Regards The GEM Team
Posted 1 year ago
GEM Motoring Assist is rated 4.7 based on 2,672 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request