I first took out GEM membership in the early 1980s following a friend's recommendation. I have used it twice, so far as I remember, but have always been reassured to know that it would be available if my car broke down - and as it's growing older this is an increasingly likely event. Most recently, as it happens, I needed GEM when I picked up a nail in a back tyre. I tried to deal with this myself but was defeated by the wheel being corroded onto the hub so I rang GEM. The telephone response was immediate, a mechanic arrived within twenty minutes or so and put on the emergency wheel speedily, and there was subsequently a telephone call from GEM to check that the job had been done to my satisfaction. I sent the invoice to GEM that day (Monday) and was reimbursed on Friday. I was very pleased with the service I received from GEM and recommend it highly.