GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,672 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,672 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

Write Your review

Tell us how GEM Motoring Assist made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and professional”

Helpful Report

Posted 5 years ago

“Very easy to join, everything was explained in detail. The lady on the phone was excellent I would recommend this company well done Gem breakdown”

Helpful Report

Posted 5 years ago

“Easy to sign up to with a comprehensive cover, hopefully, I want need to test their services too often!!”

Helpful Report

Posted 5 years ago

“Joined up today much cheaper then the other breakdown companies, Won’t know how good they are until I have a breakdown and have to call them”

Helpful Report

Posted 5 years ago

“Quick and easy to join”

Helpful Report

Posted 5 years ago

“I joined GEM having had a ludicrous renewal demand from my previous breakdown club who wanted to increase my membership by £113 to £417. GEM offered membership, with analogous benefits, at a level offering a 67% saving, exactly as stated in their advertising. This represents, in my opinion, outstanding value for money and I look forward to a long association with the club.”

Helpful Report

Posted 5 years ago

“Have left AA and have found your system so far, very user friendly in this technical age! Thank You”

Helpful Report

Posted 5 years ago

“Good value for money, website quick and easy to use.”

Helpful Report

Posted 5 years ago

“I used to be a GEM Member many, many years ago, so it is nice to be returning to the fold, so to speak. The booking platform was easy to navigate and offers a simple choice of service, which judging by customer ratings beats all the 'big boys!'”

Helpful Report

Posted 5 years ago

“Very simple and easy to use. Covered within a few mins, thank you!”

Helpful Report

Posted 5 years ago

“Very happy with the process of complete the membership forms let's hope I don't have to use your services to offen many thanks”

Helpful Report

Posted 5 years ago

“Big shout out to Diane Lander, I asked her key questions and she replied promptly and in plain English. Top customer service !”

Helpful Report

Posted 5 years ago

“Very good telephone contact centre, recovery arranged promptly and follow up call ensuring good service. Quality recovery service at good price.”

Helpful Report

Posted 5 years ago

“very good service,although I forgot to renew and broke down”

Helpful Report

Posted 5 years ago

“This refers only to the process of buying GEM cover: my policy has not yet taken effect so I have no experience of the effectiveness of the breakdown service. Buying cover during corovirus lockdown is not as easy as in normal times, if one needs to discuss something. But I was able to get through to Member Services without delay, and the lady with whom I spoke was polite, pleasant and efficient. I had a query relating to my motorhome; I was asked to hold, briefly, whilst the matter was considered; the matter was resolved and my request for a confirmatory email was granted without hesitation. I bought the cover (pleasantly surprised by the price reduction of "12 moths for the cost of 10" during the coronavirus crisis. The policy documentation is clear. The whole process was easy and much facilitated by the pleasant attitude of the staff. Whilst of course I hope never to have to invoke the cover, let's hope that the efficiency of the rescue arrangements match those of the buying process. The published reviews certainly suggest that they will be. I'd not heard of GEM before doing a web search and finding the reviews. T”

Helpful Report

Posted 5 years ago

“Just joined online this afternoon. Easy to join.”

Helpful Report

Posted 5 years ago

“Easy to join, doesn't renew automatically”

Helpful Report

Posted 5 years ago

“Very easy to join, straightforward, albeit fairly limited, cover and reasonable cost. Plus you insure the driver(s), not a specific car, as long as the insured live at the same address, so it's likely to be cheaper than having separate recovery policies for each car in a multi-car household. I hope I don't need to use them, but if I do there's the peace of mind of having somebody to call in an emergency who, on the whole, seem to be getting fairly good reviews. Some media reviews show GEM as coming out on top; others ignore them completely, so how good the service is will likely depend on your circumstances, location, condition of your car and the quality of the appointed technician at the time. I noted that the Auto Express 'Driver Power' survey rated GEM number one with a 90% rating in 2019, so with no previous experience of the company I decided I'd give them a try based on that result. It's worth noting that GEM don't employ their own technicians (unlike AA and RAC), so the quality of recovery service you get will depend on the quality of third-party contractor they call out to help you. Reports of excessive charges by recovery contractors, technicians taking hours to arrive or just not turning up, and difficulties communicating with non-native-English call centre staff seem to be typical complaints behind some of the less good reviews of GEM online and could be a potential worry, but these are anecdotal I can't add anything further by way of first-hand experience as I haven't yet had the need to use the service. I just hope that, should my family have need to use them, they are able to live up to the number one rating awarded to them by users submitting their experiences to the Driver Power survey mentioned above. We'll see!”

Helpful Report

Posted 5 years ago

“I just joined and it was a very easy experience. I was searching for a provider that focusses on service rather than just going on the basis of price. Have not used the service yet but I am hopeful I will not need to and if I do it does not require a 6 hour wait for a flatbed like RAC did a few months back in central London.”

Helpful Report

Posted 5 years ago

“Easy web site to use and very good value especially if you have multi classic cars.”

Helpful Report

Posted 5 years ago

GEM Motoring Assist is rated 4.7 based on 2,672 reviews