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WiseDriving Reviews

3.6 Rating 4,528 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

3.6

Based on 4,528 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too early to give review at present only been with insurance a month”

Posted 5 years ago

“Information taken by the blackbox is not very accurate & seems to be all over the place”

Posted 5 years ago

Hi, Thanks for taking the time to leave us a review. The boxes we use are tested and are accurate. If you have any questions in regards to the scoring you can go to the help centre on our website. Thanks, Vicky.

Posted 5 years ago

“Reduced my premium after putting it up.”

Posted 5 years ago

Hi Barry, hanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Thanks, Vicky.

Posted 5 years ago

“Updated certain details and a few days before the expiery it's threatened to cancel my insurance which I find weird”

Posted 5 years ago

Hi Liam, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Vicky.

Posted 5 years ago

“Keep me updated with my driving and any refunds, the graph to keep track of our score is also very useful. However it would be alot easier if there was an online chat to get in touch with yourselves just to clarify small issue's without having to ring up.”

Posted 5 years ago

Hi Ashleigh, Thanks for the review, we take our customer service seriously and will take all feedback on board. If you wish to ask any Questions you can find us on Facebook just search for WiseDriving and send us a message. We aim to reply to your message as quickly as possible. don’t worry about sitting around all day for a response – once we’ve replied, we’ll leave our message waiting for you whenever you revisit the conversation, so you can go about your day. Thanks, Vicky.

Posted 5 years ago

“Not a person to complain however my renewal was this month and I am abit disappointed as my premium has gone up quite abit, i would still recommend however I’m abit dissapointed that I have not recieved monthly update via email which I used to and they did not explain in my renewal email until I rang them that it would take 7-8 days for my payment to come out which I thinks quite bad... I have enjoyed my first 2 years with this company up until now”

Posted 5 years ago

Hi, Thanks for the review, we take our customer service seriously and will take all feedback on board. If you would like to send us a private response with your details, we can discuss this further with you. Thanks, Vicky.

Posted 5 years ago

“Good apart from the time and place ratings, unfair to score on this as many young people work late and don’t have a choice but to drive late”

Posted 5 years ago

Hi Lewis, Thanks for the review, we take our customer service seriously and will take all feedback on board. In regards to the time of day score this is recorded as statistics show driving between these hours there is a much higher risk of being involved in an accident. You are still able to drive at these times as we do not have a curfew, however the more often you do the higher risk so we suggest that this is kept to as little as possible to limit the impact it will have on the score. If you need more advise on the driving behavior scores, you can use the hints and tips and the help centre on our website. Thanks, Vicky.

Posted 5 years ago

“Was okay the only problem is that my car takes around 15 seconds to go 0-60 and I still have a bad driving score on acceleration the rest of the scores (speed, braking etc..) are in the 90s but no matter how gentle I accelerate I still get bad scores”

Posted 5 years ago

Hi Steffan, Thanks for the review, we take our customer service seriously and will take all feedback on board. If you need help with your score you can use the hints and tips or the help centre on our website. Thanks, Vicky.

Posted 5 years ago

“I had a problem at the start with some emails about driving saying it was under score within the first 2 weeks and then I got a email the same day saying it was good again which didn’t make sense, I called customer service for some advice as I have had a black box for 3 years and never had a issue with driving and always been in the high score ranges. The advisor on the phone was very rude and not helpful, I was going to change insurances and I was not settled and didn’t feel calm about staying with this company. Since then I have had a refund on good driving & my score is normal again. I’m not sure if it was just a mistake.”

Posted 5 years ago

Hi Holly, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Vicky.

Posted 5 years ago

“responded quickly to queries. the reduction in premium with safe and improved driving behaviour is welcome.”

Posted 5 years ago

Hi Mohammad, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Thanks, Vicky

Posted 5 years ago

“Quick instillation of the black box.”

Posted 5 years ago

Hi Gemma, Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Thanks, Vicky.

Posted 5 years ago

“I want to know how I can get more than £112 over the year taken off my premiums?”

Posted 6 years ago

Hi Catherine, thanks for taking the time to leave us a review. If you would like to send us a private response with your details, we can answer any queries you have. Thanks, Vicky.

Posted 6 years ago

“Happy with the reduced premium due to good driving but not happy with how difficult it is when phoning to speak to an adviser”

Posted 6 years ago

Hi Caroline, Thanks for giving us your review, we appreciate all feedback to help us improve our service. We are sorry you have struggled to get through to our call centre team. We do try to answer calls as quickly as possible. We are happy you feel the product is working for you. Thanks Vicky.

Posted 6 years ago

“By answering all my questions”

Posted 6 years ago

Hi Anthonia, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Thanks, Vicky.

Posted 6 years ago

“I don't know how the score works,I don't know if my premiums has been brought down”

Posted 6 years ago

Hi Elma, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details, we can answer any queries you have. Thanks, Vicky.

Posted 6 years ago

“My premium reduced after the first 2 months due to good driving making my first year as a driver enjoyable and affordable so far Would have been 4/5 stars if customer service was a bit better, takes a long time to answer customers calls leaving customers on hold for long periods of time which is inconvenient.”

Posted 6 years ago

Hi, Thanks for the review, we take our customer service seriously and will take all feedback on board. Cheers, Vicky.

Posted 6 years ago

“Reduction is price was great. How ever commjnication between you and close brother when first setting up my direct debit was quiet poor”

Posted 6 years ago

Hi Rhys, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Thanks again, Vicky.

Posted 6 years ago

“Quick easy set up, easy to use the portal and the box isn’t too strict with regards to speed overtaking etc. However, the system the box uses is a bit basic and doesn’t take into account the roads where you live etc. I live in the countryside where I’m going to be accelerating and braking more and heavier than someone who just goes up and down the m1 in a straight line all day. Also, I don’t appreciate the curfew. Occasionally I work at night and it really harms my score even though my driving is just as good if not better at 2am than in rush hour.”

Posted 6 years ago

Hi Connors, Thanks for taking time to send us your feedback. We appreciate your comments and will take them on board. If you would like more help on your driving behavior score there are hints and tips on your dashboard and you can also use the help centre on our website. Thanks Vicky

Posted 6 years ago

“By giving money back for good driving”

Posted 6 years ago

Hi, Thanks for your feedback, If there is anything you feel we can do better for you, please let us know. Cheers Vicky

Posted 6 years ago

“Fairly simple to set up/arrange.”

Posted 6 years ago

Hi, Thanks for your feedback - glad to hear you’ve enjoyed your experience with Wisedriving so far. If there is anything you feel we can do better for you, please let us know. Cheers Vicky

Posted 6 years ago

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WiseDriving is rated 3.6 based on 4,528 reviews