Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.53

4.5 Rating 2,430 Reviews

88 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,430 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Performance Direct 5 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not too happy because the initially quoted price changed 3 times and I had to confirm the quotation twice”

Helpful Report

Posted 4 years ago

“Not impressed. Service was responsive rather than pro active. Told they could not send emails and then followed up with emails threatening to cancel my policy a week after the requested information had been sent in. Long winded phone call going through everything filled in online took an entire lunch hour and didn't finish everything! Would not recommend as still not 100% sure policy is in place!”

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Posted 4 years ago

“Received 4 missed calls over two days when I clearly stated I wasn't able to take calls during office hours, when I rung back I was told "no idea why you have been called" No reply to two emails I sent on the 16th June, a month later still nothing. Errors on my policy, one sorted and no apology for the error. The other errors I was told "not important" so today they are still wrong. All in all pretty poor, low premium yes but poor communication and lack of apologies for errors... some of which never sorted.”

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Posted 4 years ago

“The Great price advertised on comparison sites was never actually available. Still best price but admin is hard work. Different email addresses for different documents and finding those documents wasn’t easy.”

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Posted 4 years ago

“Each renewal time you quote an excessive price which you then reduce once I call to discuss. Why waste my time and yours. Just offer me a sensible annual increase percentage first off.”

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Posted 4 years ago

“Went on line to retrieve my policy details to print off but try as I may no way could I get on line e-mailed to ask for a hard copy by post but nothing to date !!”

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Posted 4 years ago

“The price is good and service is quick to answer. But I was harassed to provide proof of employment despite the fact I was furloughed on lockdown which made it harder to get the documents. If I'd have known this before hand I'd have simply gone elsewhere. I don't think it was a fair we to treat Me. I had to make several phonecalls which wasted hours of my own time to get the documents. If I'd had more time, I could have gotten the documents without wasting so much time.”

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Posted 4 years ago

“I got a great price on a new policy so paid for it there and then. Somehow they ran on an existing policy so ended up with two policies on the same car. They did refund me for the extra policy after I phoned them. Maybe scrapping the automatic renewal would be a good idea? Or having a more efficient data base which can tell them if they are insuring the same car twice.”

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Posted 4 years ago

“Not impressed with the service provided, no notification of renewal amount sent, money taken from account. Will not be renewing.”

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Posted 4 years ago

“Very complicated to get insured. Endless questions and fell hastled. Not all but some have come across rude on the phone”

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Posted 4 years ago

“Non transparent cancellation fees. Beware you get charged by Performance and heavily by the insurance company too. Beware.”

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Posted 5 years ago

“1st year was brilliant but my renewal was a ridiculous quote, I explained where I was parking my motorhome but they disagreed saying it was on the road, even though it's a close and designated parking.”

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Posted 5 years ago

“Staff I dealt with on the phone were unhelpful and unfriendly.”

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Posted 5 years ago

“Customer service need to improve. They promise to call back but this never happens. Looks like customer care is not a priority for this booking agent.”

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Posted 5 years ago

“Policy not flexible enough so wouldn’t insure again.”

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Posted 5 years ago

Hi Denise Sorry to see that you have been left feeling this way, this is not the level of service that Performance Direct aim to maintain. Please feel free to submit a feedback form found in the Existing Customer menu on our website where your concerns can be confidentially investigated. Kind regards Emma Performance Direct

Posted 5 years ago

“Flash back to 80's service Applied via quidco- Apparently insured, but they speak to me before documents released ??? Took around a month for them to get in contact then had to check though details on phone that Id already provided wasting time Then asked for proof of no claims - so faf trying to track down proof from previous insurer Come on.....insures have been sharing info for years the best take the work off the customer”

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Posted 5 years ago

“Why is taking out car insurance so long winded and difficult! We have had to provide all information 3 times, before we even got anywhere. Not impressed.”

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Posted 5 years ago

“No replies to either emails or phone calls.”

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Posted 5 years ago

“I will not recommend to anyone.”

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Posted 5 years ago

“Terrible customer service, I had to call them at least 5 times due to errors on my policy, 4 weeks later and still waiting for updated documents!”

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Posted 5 years ago

Hello I'm disappointed to read your review, please visit the Existing Customer menu on our website and submit a feedback form and your concerns can then be investigated. Kind regards Emma Performance Direct

Posted 5 years ago

Performance Direct is rated 4.5 based on 2,430 reviews