Jukes Insurance Reviews - Read 1,084 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.91 out of 5

About Jukes Insurance:

Based in Bromsgrove, Worcestershire, our team have over 160 years’ combined experience and are dedicated to providing the very best in customer service to our customers across the West Midlands and nationwide.

Visit Website

Phone:

01527 874092

Email:

info@jukesinsurance.co.uk

Location:

63 Broad St
Bromsgrove
Worcestershire

Write Your review

Tell us how Jukes Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it could do with some improvement in that the customers are provided with the most economical quote at the earliest time possible for them to make an informed decision rather than send out an inflated renewal quotation initially”

Dear Ms Sharma

Thank you for taking the time to provide us with feedback. Our renewal process is to write to all customers around 3 weeks prior to renewal outlining the best price at that time based on our review of the market. We believe this gives time for our customers to review and explore their options, and engage in further discussion with us where changes are necessary or where there are queries relating to the quote, including the price. Please be assured that no quotations are inflated, they are just a reflection of the market at that particular time. My understanding of your most recent renewal is that some changes were advised by you to us after writing to you, which did alter the price. We are consistently looking at how we can improve our service and will bear your feedback in mind. Furthermore, if you wanted to discuss your experience and feedback in any further detail I would be delighted to speak with you.

Kind regards

James Godsall
Managing Director

“Usually very good but did call a head 3 weeks before renewal for an emailed renewal quote due to being on holiday at renewal time. Nothing appeared until a last minute on email on Friday afternoon to say my insurance would expire on the Sunday. Apart from that they offer a great service and find great prices for you.”

Thanks for taking the time to leave us a review. I am sorry that we did not respond to your request for an email quote. I can see that we sent a letter 3 weeks prior to renewal as usual but appreciate this was not what you requested. We strive to uphold a high standard of service but will review our processes again for the future. I am glad that we managed to contact you before the renewal was due and thank you for continuing your cover through us. If ever you experience any problems in the future please do not hesitate to contact us.

Best regards
Richard Godsall

Jukes Insurance is rated 4.92 based on 1,084 reviews