Jukes Insurance Brokers Reviews

Name: Jukes Insurance Brokers
Rating: 4.92

4.9 Rating 2,675 Reviews

100 %

of reviewers recommend Jukes Insurance Brokers

4.9

Based on 2,675 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Jukes Insurance Brokers:

Based in Bromsgrove, Worcestershire, our team have over 160 years’ combined experience and are dedicated to providing the very best in customer service to our customers across the West Midlands and nationwide.

Visit Website

Phone:

01527 874092

Email:

info@jukesinsurance.co.uk

Location:

63 Broad Street, Bromsgrove, Worcestershire
B61 8LL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service is good, but the increased premium costs are unsustainable.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave us your feedback. We truly appreciate your compliment about our service and for choosing to continue placing your insurance with us. We totally understand your concern regarding your car insurance premium. We have gone into some detail on the reasons for premium increases which you can read here... https://www.jukesinsurance.co.uk/blog/why-is-my-car-insurance-premium-so-high-in-2023/ Recent data from industry sources like the Association of British Insurers highlights the significant pressures driving up insurance costs. In the past year alone, the average car insurance premium has surged by over 60%, according to Consumer Intelligence. This surge is primarily attributed to factors such as increased claims, rising cost of materials and labour, supply chain issues and the impact of inflation. While we strive to keep premiums as competitive as possible, the unprecedented challenges in the market have made it difficult to maintain previous pricing levels, and this is being experienced across the industry. We actively engage with our insurer partners and will continue to do so on this. We also took the decision to freeze our administration fees, and costs of add-on policies, in light of the unprecedented levels of increase in premiums in order to minimise the impact on clients. If you have any further questions or concerns, please don’t hesitate to reach out to us on 01527 874092. We’re here to assist you in any way we can. Thank you for deciding to renew your car insurance with us. Kind regards James Godsall Managing Director

Posted 1 month ago

“I’ve used Jukes for probably 20 years always be a good price but this year was different almost a 30% increase will be looking around next year for sure”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your thoughts about your home insurance with us. We truly value your 20 years of loyalty and understand your concern regarding the recent increase in premiums. We want to assure you that your satisfaction is of the utmost importance to us. The current state of the insurance market has indeed been challenging, with average premiums seeing a significant surge of 25.7% in the past 12 months, according to Consumer Intelligence. This surge is driven by various factors such as increased claims, rising costs of materials & labour and the impact of inflation. We recognise that your increase was higher than this average. As brokers, we share your frustration with these market challenges and want to emphasise our commitment to providing you with the best service and cover possible. We are actively working to navigate these unprecedented times, shopping around on your behalf and negotiating deals to keep prices as competitive as possible without compromising on the quality of cover. We appreciate these increases hit even harder at this time of year. If you have any concerns or questions about your policy, please don't hesitate to reach out to us at 01527 874092. We are here to assist you and appreciate the opportunity to continue serving you. Thank you again for your loyalty, we hope rates will settle for you next year and that you will want to stay. Kind regards James Godsall Managing Director

Posted 4 months ago

“Very expensive even though I had been with them for over 13 years”

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Posted 4 months ago

We appreciate your loyalty as a customer for over 13 years and your feedback regarding the recent increase in your car insurance premium. Your satisfaction is paramount to us, and we want to address your concerns in the context of the current challenges facing the entire insurance market, specifically car insurance. We understand your disappointment in the 8.2% increase in total cost this year, which is not in line with usual experience with us. Recent data from Consumer Intelligence indicates an average car insurance increase of 61% in the year to August 2023 which hopefully places some context on the difficult market we are operating in currently, which is not like anything we have previously experienced. As your insurance broker, we understand the importance of keeping premiums competitive. Despite the industry challenges, we are committed to negotiating favourable deals and maintaining the balance between cost and cover. Your recent renewal, which is well below the industry average increase, demonstrates our commitment to providing you with the best possible value. We understand that any increase can be difficult, especially at this time of year. If you have any questions or concerns about your policy, please contact us at 01527 874092. We are here to support you and appreciate the opportunity to continue serving you for many more years. Thank you for your continued trust in Jukes Insurance Brokers. We hope rates will settle for you next year. Kind regards James Godsall Managing Director

Posted 4 months ago

“To expensive got it much cheaper elsewhere”

Helpful Report

Posted 9 months ago

Thank you for taking the time to share your feedback with us. We appreciate your honesty, and we’re sorry to hear that you found one of your policies expensive. We always strive to provide comprehensive cover that meets our clients needs. While we understand that price is an important factor for insurance, we also emphasise the importance of comparing like-for-like cover to ensure a fair comparison. We will always prioritise the cover and overall value rather than solely focusing on price. We regret that we couldn’t be more competitive for your car insurance on this occasion. The industry is seeing significant increases across motor and household policies currently, and we are working hard to ensure that existing and new clients alike are receiving the best possible outcome. We are grateful to still be of service to you for your household insurance that you recently renewed with us. If you have any further questions or if there is anything we can do to improve your experience please don’t hesitate to reach out to our team. We are always here to assist you and address any concerns you may have. Kind regards Arran Williams Director

Posted 9 months ago

“Overall good company. Let me down because the renewal emails did not mention Jakes in the subject heading so I missed the emails.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to provide feedback on your experience. We appreciate your overall positive review. We would like to assure you that we have multiple methods of communication in place for renewal notifications. In addition to email, we also reach out to our clients via phone to confirm that they are happy with our proposal. Our renewal notifications are sent directly by post or email from individuals responsible for the renewals here at Jukes. Our intention is to establish personalised and direct line of communication with our clients, rather than using a generic company email. We take your comments on board and will review our subject headings to see if we can provide further clarity in future. Kind regards James Godsall Managing Director

Posted 9 months ago

“I was a little annoyed after policy arrived and I read through. To find out I paid a £30 Admin fee. Which was as much as a 1/3 of my total costing for insurance”

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Posted 11 months ago

“I was shocked by the huge increase in the premium.”

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Posted 1 year ago

Thank you for your feedback. We’re sorry that there has been a jump in premium this year, as always we have looked at options and put forward the best that we could. We are seeing a trend of premiums increase across household and motor premiums for the first time in a long time, and are working hard to find the best solutions for clients. Unfortunately in your case, we were not able to replicate the saving we’d made last year, but very much appreciate you choosing to continue to place your insurance through us. Kind regards James Godsall Managing Director

Posted 1 year ago

“Always sent renewal notices out on time. Pleasant and efficient staff. Good service.”

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Posted 3 years ago

“I have nothing to complain about.”

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Posted 3 years ago

“Close by so easy to get communication but have made mistakes along the way”

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Posted 3 years ago

Thank you for taking the time to provide us with feedback and for your loyalty for many years. I understand you have a claim on your car insurance which is ongoing and that there is a dispute between you and the third party. We will continue to act on your instruction and support you throughout the claims process. If you have any queries or would like to get in touch to discuss this further, please feel free to give us a call. Kind regards James Godsall Managing Director

Posted 3 years ago

“it could do with some improvement in that the customers are provided with the most economical quote at the earliest time possible for them to make an informed decision rather than send out an inflated renewal quotation initially”

Helpful Report

Posted 4 years ago

Dear Ms Sharma Thank you for taking the time to provide us with feedback. Our renewal process is to write to all customers around 3 weeks prior to renewal outlining the best price at that time based on our review of the market. We believe this gives time for our customers to review and explore their options, and engage in further discussion with us where changes are necessary or where there are queries relating to the quote, including the price. Please be assured that no quotations are inflated, they are just a reflection of the market at that particular time. My understanding of your most recent renewal is that some changes were advised by you to us after writing to you, which did alter the price. We are consistently looking at how we can improve our service and will bear your feedback in mind. Furthermore, if you wanted to discuss your experience and feedback in any further detail I would be delighted to speak with you. Kind regards James Godsall Managing Director

Posted 4 years ago

“Usually very good but did call a head 3 weeks before renewal for an emailed renewal quote due to being on holiday at renewal time. Nothing appeared until a last minute on email on Friday afternoon to say my insurance would expire on the Sunday. Apart from that they offer a great service and find great prices for you.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave us a review. I am sorry that we did not respond to your request for an email quote. I can see that we sent a letter 3 weeks prior to renewal as usual but appreciate this was not what you requested. We strive to uphold a high standard of service but will review our processes again for the future. I am glad that we managed to contact you before the renewal was due and thank you for continuing your cover through us. If ever you experience any problems in the future please do not hesitate to contact us. Best regards Richard Godsall

Posted 5 years ago

Jukes Insurance Brokers is rated 4.9 based on 2,675 reviews