Insure 2 Drive Reviews

Name: Insure 2 Drive
Rating: 4.55

4.6 Rating 1,589 Reviews

91 %

of reviewers recommend Insure 2 Drive

Company Reviews

Metrics

Info

4.6

Based on 1,589 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Write Your review

Tell us how Insure 2 Drive made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My monthly payment bounced once and I wasn't contacted for nearly two months until they threatened to cancel my insurance a week ago. I have been trying to get in contact with them for 2 months and have so far been unsuccessful. I also don't have an online payment option on my customer portal for some reason so my only option is to wait on hold and hope someone answers. Cannot wait to be done with this company, I will not be using them again.”

Helpful Report

Posted 2 years ago

Hi, we're sorry to hear of the issues you're having in relation to your payments. If you haven't yet managed to resolve this issue, please email us at insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.

Posted 2 years ago

“Never use this company. They ignore us and it is not possible to contact them at all!”

Helpful Report

Posted 2 years ago

Hi, we are sorry to see this review. If there is anything you would like us to look into further, please email your Policy/Certificate/Quote Number to insure2drivefeedback@sabre.co.uk. Kind Regards.

Posted 2 years ago

“I will never recommend this insurance company to you. If you have taken this insurance for any reason, call the call center once and you will understand why you are told not to take it.”

Helpful Report

Posted 2 years ago

Hi, we are sorry to see this review. If there is anything you would like us to look into further, please email your Policy/Certificate/Quote Number to insure2drivefeedback@sabre.co.uk. Kind Regards.

Posted 2 years ago

“Unable to make my payment online. Website refuses to accept my/my fathers/my mothers card details. Gave them a call and after being on hold for 1 hour and 30+minutes, I finally get an answer! Low and behold they can't hear me! Sorry is that B? No....N..... oh my god.....is that E6? NO......N! Problem unresolved. Hopeless service.”

Helpful Report

Posted 2 years ago

Hi, we are sorry to see this review. If there is anything you would like us to look into further, please email your Policy/Certificate/Quote Number to insure2drivefeedback@sabre.co.uk. Kind Regards.

Posted 2 years ago

“Waited ages on phone to a droning music - in the end I gave up - The Music keeps stopping and you think here we go maybe a human voice - but nothing it just re sets itself .... Customer service there is none - if you actually need to talk to anybody and reasonably quickly dont use this company they are shockingly bad . Thank god mine was a general query and was not important --will never renew with this crowd”

Helpful Report

Posted 2 years ago

Hi Fred, we are sorry to see this review. If there is anything you would like us to look into further, please email your Policy/Certificate/Quote Number to insure2drivefeedback@sabre.co.uk. Kind Regards.

Posted 2 years ago

“Been holding for 1hr 20mins. I wouldn't mind, but I don't even use this company. Shocking service”

Helpful Report

Posted 2 years ago

Hi Mad, we're sorry to hear of your disappointment in relation to the call hold times. If your query remains unanswered, please email us at insure2drivefeedback@sabre.co.uk. Kind Regards.

Posted 2 years ago

“Appalling company with complete disregard for it customers. Impossible to get through to update policy as requested and now you've cancelled it!!!!”

Helpful Report

Posted 2 years ago

Hi Paul, our apologies for the difficulties you've had trying to update your policy. If this still remains unresolved and you'd like us to investigate this further, please email us at insure2drivefeedback@sabre.co.uk. Kind Regards.

Posted 2 years ago

“No answer after spending THREE DAYS trying to get through after an HOUR on the phone... appalling... tried emailing with NO RESPONSE. Awful customer service we have gone elsewhere and are trying to cancel policy with Insure 2 Drive after this but still no answer.”

Helpful Report

Posted 2 years ago

Hi John, I'm sorry for the delays you've been facing trying to get through to us. We're sorry to see you have decided to leave us and if you haven't yet been able to cancel your policy, please forward your request to insure2drivefeedback@sabre.co.uk and I will chase this up for you. Kind Regards.

Posted 2 years ago

“Have been trying to contact for 3 days. At all different rime s and currently while type this complaint. The longest call time I was on hold was over an hour. Sent an email to customer services yesterday with all policy info and for a call request and nothing. Do they even any longer exist. Had my money and no customer service. Why is no one responding or picking up calls.?????? Very frustrated”

Helpful Report

Posted 2 years ago

Hi Ash, we're sorry to hear of the delays you're experiencing. Would you be able to email your request to insure2drivefeedback@sabre.co.uk so we can investigate further for you? Kind Regards.

Posted 2 years ago

“Unfortunately no option for no star review Spent hours on hold and emails go unanswered the most unprofessional company ever”

Helpful Report

Posted 2 years ago

Hi Sarah, we're sorry to see this review. If you still haven't received a response regarding your request, please email us at insure2drivefeedback@sabre.co.uk so we can investigate further for you. Kind Regards.

Posted 2 years ago

“i WANTED TO TALK TO CUSTOMER SERVICES ABOUT MY POLICY. I GAVE UP AFTER A 45 MINUTE WAIT THIS MORNING. I AM TRYING AGAIN THIS AFTERNOON AND SO FAR HAVE BEEN WAITING 1 HOUR AND 23 MINUTES. TOTALLY UNACCEPTABLE.”

Helpful Report

Posted 2 years ago

Hi Andrew, we're sorry to hear about the long call wait times you've had trying to get through to us. If you haven't been able to get through yet, please email your request along with your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.

Posted 2 years ago

“NOt taking any call”

Helpful Report

Posted 2 years ago

Hi, we're sorry to hear you're having issues getting through to us. Would you be able to email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can investigate further? Kind Regards.

Posted 2 years ago

“Do not use this company.”

Helpful Report

Posted 2 years ago

Hi, we're sorry to see this review. If there is anything you would like us to look into further, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk. Kind Regards.

Posted 2 years ago

“Tried phoning no one picked up”

Helpful Report

Posted 2 years ago

Hi Paul, I'm sorry to hear you were unable to get hold of us. If you still haven't been able to resolve your query, please email your Policy/Quote Number to insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.

Posted 2 years ago

“No phone answered Can you improve your customer services”

Helpful Report

Posted 2 years ago

Hi, we're sorry to hear you've been unable to get hold of an agent. If you still haven't been able to speak to someone, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.

Posted 2 years ago

“I’ve spent 3 days trying to get hold of this company regarding a policy I took out on Friday ! As they have me down as not smoking ! Never asked . Not drinking never asked . Non home owner . Never asked ! Never answer any calls on either number ! I now Want to cancel my policy as terrible service and can’t get hold of anybody .. do not use this company !!!”

Helpful Report

Posted 2 years ago

Hi Wayne, we're sorry to hear you've been unable to get through to us. Would you be able to email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can investigate further for you? Kind Regards.

Posted 2 years ago

“I wanted to make a change to my policy… spent an hour on hold then gave up and emailed.. received email reply that it would take 72 hours to contact me! What on earth do you do if you’ve had an account! Disgusting I will not be renewing with them!”

Helpful Report

Posted 2 years ago

Hi. We're sorry to hear of the delays you've been experiencing regarding customer services. If you would like us to assist you further, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk. Kind Regards.

Posted 2 years ago

“cant get thru to them.. worst service ever”

Helpful Report

Posted 2 years ago

Hi, we're sorry to hear you've been unable to get hold of us. Would you be able to email your request and Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can assist you further? Kind Regards.

Posted 2 years ago

“Awful don't answer why have a phone line if your not going to answer been on the phone 45 mins still no answer”

Helpful Report

Posted 2 years ago

Hi Shazad, we're sorry to hear you've been having issues contacting our customer services team. If you still haven't been able to resolve your query, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.

Posted 2 years ago

“I have called the customer services for 3days but no one responded. The company even doesn't reply email.”

Helpful Report

Posted 2 years ago

Hi Clara. We're sorry to see this review. I believe we've since picked up your email and currently resolving your request but, if not, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can assist further. Kind Regards.

Posted 2 years ago

Insure 2 Drive is rated 4.6 based on 1,589 reviews