Hi Clara. We're sorry to see this review. I believe we've since picked up your email and currently resolving your request but, if not, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can assist further. Kind Regards.
“Awful service - well, NO service what's so ever! Paid my 1st payment, it said it failed - clearly it hadn't as the £352 left my account immediately. No email to confirm policy details, noone answers the phone. I've been calling for days, NOTHING. How can this legal? Please don't reply to my review asking for me to email policy details, I DON'T HAVE ANY TO GIVE. I have emailed customer services and insure2drivefeedback@sabre.co.uk PLEASE EMAIL ME TO DISCUSS THIS URGENTLY. How did you communicate with the company? YOU DON'T HAVE LIVE CHAT, NOONE ANSWERS THE PHONE OR EMAIL so how can you communicate with your company ... Answer: YOU CAN'T - AWFUL AWFUL !!!”
Hi Jo, We're sorry to see this review and the issues you're currently experiencing regarding payments. I believe we have since picked up your email and should be in contact with you soon to resolve this matter. Again, my apologies regarding this issue. Kind Regards.
“Tried to pay on website then message came up that something had gone wrong and to try again later which I did. Same message then discovered they’d taken payment twice. 48 hours later still no response to my emails and no refund. Appalling lack of customer service.”
Hi, we're sorry to hear of the issue you've experienced when attempting to pay for your policy. This is an issue which we are currently urgently investigating to resolve for any affected customers as soon as possible. In the meantime, if you haven't received any update regarding this, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.
“I filled the form on their website and paid the deposit money for my car but on the website, after i paid with my card details, it showed that it hasn’t been paid. It’s charged from my account already and I haven’t received any email from them 3 days. I have been trying to call them almost 4 days. No one is answering the phone. Customer service is very bad.”
Hi Nasan, we're sorry to see this review and the issued you have had regarding payments and lack of correspondence. If you haven't yet managed to resolve this issue, can you please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can look into this further for you? Kind Regards.
“Disgraceful, increase premium of over 30% with no change in circumstance, vehicle or offences. Direct Debit was taken five days early as the policy auto-renewed which I would never had agreed to. When contacted customer services, the reply was "attached is your credit agreement showing the DD date" !
Surely, an agreement needs two or more parties or persons to "agree" I certainly did not "agree"to be ripped off !!!”
Hi Mr Miller , we're sorry to see this review and hear of your experience in regards to the renewal of your policy. If you would like us to investigate this further, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk . Kind Regards.
“Expected call back within a couple of hours expected on 7th March regarding policy alteration. Three days later still waiting. Still as i am typing this on the phone waiting for an agent after 37Minutes. Having been promised to be transferred to an agent (by a human) 20 minutes ago.
Customer service stinks”
Hi Keith, we're sorry to see this review and hear of your experience. If you would like us to investigate this further, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk. Kind Regards.
“Sent me an email asking for information regarding name, vehicle registration, useage etc. This was AFTER I'd taken out the policy. Surely they have this information to provide the quote and certificate?
This email went to my spam folder, and 7 days later they cancelled my insurance policy. Trying to get through on the phone is impossible and this has been VERY expensive. I've had to insure my vehicle with another company and I'm still waiting for a refund (which obviously won't be for anywhere near the full amount!
In 30 years of driving and insuring vehicles (including a fleet of vans) I've never, ever experienced this. Customer service has gone to S*** these days, and I'm going back to paying for my insurance through a broker. My mistake for buying the cheapest policy during a cost of living crisis!!”
Hi, we are sorry to see this review and the issues leading to the subsequent cancellation of your policy. Can I ask that you email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we may look into this matter further for you? Kind Regards.
“I've been with a number of insurance companies over the years and none of the have been as rude or incompetent as this one.
The most recent issue has been that they stated I cancelled my direct debit with them, when I definitely did not, and then proceeded to try to charge me a late fee. I checked with my bank and they NEVER received any such request. When I phoned insure2drive up about this they were rude and were trying to make it out to be my fault when they didn't even send the request to the bank. I'm pretty sure insure2drive have more reason to lie than NatWest seeing as they get an extra payment out of it.
DO NOT insure with this company, you will regret it later as I have done.”
Hi Elliot, We have received the same review via a different review site and have responded to you on there. Please can you send a policy number or vehicle registration to insure2drivefeedback@sabre.co.uk so we can locate the record and investigate. Kind regards.
“Customer service very very poor, price reasonable but they seek ways to increase it after you have been accepted by asking for additional information on a time limit. Never phone you back when you request it and ask you to call them on premium numbers.”
Hi There, Thank you for leaving a review and sorry to hear of the experience you've had so far. Please can you send a policy reference to insure2drivefeedback@sabre.co.uk so we can investigate your comments further. Kind regards.
Hi There, Thank you for your review. To clarify, the prize draw is for a review of any star rating, positive or negative. If your review score is based on a negative experience with us, please do not hesitate to email insure2drivefeedback@sabre.co.uk with more details so we can investigate further.
Hi Alan, Thank you for leaving a review and sorry to hear you had an issue with ID. Please can you send us some more information along with your policy reference to insure2drivefeedback@sabre.co.uk and we will try to assist. Many thanks.
“I sold my car and want to refund the rest of the insured period but it was banned because of there is a claim involved.
I showed the evidence from their claim department that it is only to report a accident and didn't involve any claim.
But insure2Drive still holding the rest of my money.
If you want to get the claim or refund due to any issue, I strongly suggest you to consider to buy from other company.
NOT recommend this company!!!”
Hi There, We are sorry to hear this and would like to investigate. Please can you send some more information along with your policy number to insure2drivefeedback@sabre.co.uk? Kind regards.
“Terrible I have never met anything like this company I rung up to see if it would be ok to change my address still al the same in the same area car still parked on the drive (literally) 100 yards around the corner but it would not be moving until December just checked to make sure they put me on hold and come back and said the under writers have made the decision to cancel your insurance you have 7 days I have rung and emaild but nothing they can do absolutely horrible and Evan has the cheek to take the money out of my bank this is dreadful please do not take any insurance out with this company I Have literally Got tears while writing this review please be AWARE always read REVIEWS now halft to look for more incurnce”
Hi Nicole, We are sorry to hear this and would like to investigate. Please can you send a policy number or vehicle registration to insure2drivefeedback@sabre.co.uk? Kind regards.
Hi Marcel, Sorry to hear this. If you have yet to receive the certificate please can you send a policy number or vehicle registration to insure2drivefeedback@sabre.co.uk? Many thanks.
“DO NOT USE THIS COMPANY I have given them 1 Star because I can not give no stars, or negative stars. I took out Insurance on Friday 3rd of July with their subsidiary, Sabre Insurance. To this point I have NOT received any documentation, my car is not showing as insured with either PNC or the DVLA. After seeking assurances on Friday afternoon, after checking my premium was taken from account I was told I was insured.
On Sunday afternoon I was pulled over by the Police in the West Midlands who informed me I WAS NOT INSURED. I was given an on the spot summons, my car was impounded and I had to get a Taxi home to West Yorkshire with my three Grand Children, 2 of whom are under 5. I have now cancelled my Policy but Insure refuse to repay my premium in full, even though I am clearly within the 14 day cooling off period.
I will also be taking action through the Courts for Impound charges, the Taxi home from Birmingham and the daily charges until I am able to collect my car.
The Gentleman i have spoken to refuses point blank to take any responsibility for this situation saying "It is just one of those things and it can sometimes take days for the system to catch up", whilst the Traffic officer from West Yorkshire Police has said that updating the system can take "a couple of hours at the most".
Thanks to this company, I am now over £400 out of pocket, so far, without a car and out by a further £177.77 which was my first payment on my Premium.
I could not recommend this Company on any level, BUYER BEWARE. DO NOT USE THIS COMPANY”
Hi Keith, we are sorry to hear this and would like to investigate. Please can you send a policy number or vehicle registration to insure2drivefeedback@sabre.co.uk in order for us to locate the policy record. Many thanks.
“I have purchased a car insurance with them a week in advance and decided to postpone the start of my cover even further, so I rang them straight away and was told they had to cancel my policy and issue a new one, so they charged me £25 administration fee even though my policy has not even started! Beware! They charge admin fees for everything! Stay away!”
Hi Maciej, We are sorry to see this review. Please can you send a policy number or vehicle registration to insure2drivefeedback@sabre.co.uk and we will take a look. Kind regards.
“Very disappointed with this company. Days after paying in full the sent an email demanding more money, a further seventy-five pounds. I won't renew my policy with them and would like to warn anyone using a comparison site to purchase a policy from Insure 2 Drive. If you have a conviction the site asks when did it happen but the insurance company want date of conviction. They charged me £75 to change the date.”
“It’s a chame need pay insurance when have covid 19, I don’t work lost my work goverment say stay at home and insurance ask me to pay 235£ when I don’t run with my van, when I need buy food to survive with my daughter, I’m single mother and this company just think about money on this moment , how is possible I need to pay 235£ each month , how is possible so expensive insurance it’s just pay and pay and when I need they don’t insured nothing because they ask me yesterday 23/03/2020 to pay 235£ when I’m at home 🏠 with my daughter school close the rules it’s for everyone goverment say stay at home and insurance ask me for payment 235£😱really they know how people need have insurance so this is abuse for me this is still money from me , but you know god don’t sleep🙏🤞I pay yesterday but I want let know everyone I stay with out any money because i don’t receive any income that moment”
Hi There, We are sorry to see this review and would like to investigate. Please can we trouble you to send a policy number or vehicle registration insure2drivefeedback@sabre.co.uk. Many thanks.
“Dreadful experience with got2insure not surprised they are so cheap when they took out 2 months payments instead of 1 then told me I had to wait up to 5 days to go into my bank
Very unhelpful people told me they would wave the cancellation fee what a joke,,,,,,,,”
Hi Deborah, we are sorry to see this. Please could you email us at insure2drivefeedback@sabre.co.uk with your policy number, so we can investigate this further.
Kind Regards
Posted 6 years ago
Hi Deborah, We are very sorry to see this review and would like to investigate why this happened. Please can we trouble you to send a policy number or vehicle registration to insure2drivefeedback@sabre.co.uk? Many thanks.
