I was generally happy with the price and options. the available hours to get hold of a person when you are not purchasing a new policy was much more condensed and shows the organisations priorities. Also when it was time to renew my policy I only had written postal reminders and so because i was on holiday i was not aware that i needed to contact them to stop the renewal of my policy. when i phoned up when i got back they still charged me the £100+ fees to break a three day old contract. After trying to negotiate this there was no leeway. Very disappointing as it doesn't actually cost anything, except for a lost customer.