Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.41

4.4 Rating 2,946 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,946 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute bandits. They never email you to tell you that your policy is increasing, then auto increase without you realising. AVOID THESE BANDITS AT ALL COSTS!”

Helpful Report

Posted 5 years ago

Hello Dan, I am sorry to read about this. Please can you provide me with your policy number so that I can look into this for you. Kind regards Mona

Posted 5 years ago

“Shoddy operation They try doubling price automatically. After 12 months Just to cancel waste 20 min in phone line. Avoid these scammers”

Helpful Report

Posted 5 years ago

Good afternoon, I'm sorry to hear about this. I would be happy to look into this for you if you can provide me with your policy number. Kind regards Mona Homeprotect

Posted 5 years ago

“Made a claim for a mouldy mattress following an escape of water from property above... They said they were going to send someone round to inspect it within 48 hours but never did and only contacted me a week later when I was on holiday!! So I had to dispose of it because I had asthma and only rent a room and they then declined my claim?! Worst thing is, I work in insurance and they didn't follow the process or take into account my vulnerability. They only respond to your emails after 5 days as well. Escalating my claim to the Financial Ombudsman Service. Cheap insurance = They will decline your claim!!! AVOID.”

Helpful Report

Posted 5 years ago

Hello Daniel, I'm sorry to hear about this. Your details have been passed to the claims department and they will be in contact with you. Kind regards Mona

Posted 5 years ago

“We have not had the use of our ground floor toilet since April. The damage was assessed in March and we accepted the estimate from their own contractor. He has started and stopped work several times. Home Protect assured us yet again last Wednesday he would phone us to arrange his return. He has not done so. We have sent countless emails; we have had no reply apart from the automatic acknowledgement. We have spent hours on the phone waiting for someone to speak to us. Now that I have read the similar experiences of other people on this website, I can see that something is very wrong. I am going to ask for help elsewhere. Be very careful.”

Helpful Report

Posted 5 years ago

Hello Frances, I am sorry to hear about this. I can look into this for you if you can provide me with your policy reference number and email me to: email.service@homeprotect.co.uk Kind regards Mona

Posted 5 years ago

“Be aware of very expensive unclear cancellation costs! £100 I have been charged, for a policy which I have only had for about 6 weeks as the house insured, was unoccupied due to being on the market, and has now sold.”

Helpful Report

Posted 5 years ago

Hello, I am sorry to hear about your experience dealing with Homeprotect. Our charges are made aware to all our customer's at point of sale and is also stated on your documents. If you would like to discuss this further, please email me with your policy reference number/correspondence address to: email.service@homeprotect.co.uk Kind regards Mona

Posted 5 years ago

“Would give 0 stars if I could. Had a fire in June, its September now and my house is still full of soot and damage (and I have TWO young children) Every week I get a promise of money and a payout to start rebuilding works, and every week my calls go unreturned and I continue to live in this horrifying nightmare of a burnt down house. Will be going to the FCA next as my complaints go without any notice. STAY AWAY”

Helpful Report

Posted 5 years ago

Hello Parneet, I am sorry to read about this. I can look into this for and check the situation with the claims department. Please email me with your policy number or correspondence address and postcode to: email.service@homeprotect.co.uk Kind regards Mona

Posted 5 years ago

“Worst experience with these guys. After my wife’s wallet was stolen underground, first of all they ask you to deal with their claims department, who keep you holding for very long time. Once you are able to get through them, they ask you for all the proofs as if you have stolen the items. So, for example stolen cash they ask for bank statements. Even when I gave them all the details they finally came back and say they you are not covered for this and for that. Finally ended-up not being able to claim anything. HomeProtect is just good at misleading people. They are there just to collect premium and help you with nothing. Stay away from them. Worst insurance provider in the world. Would have given zero start if it was possible.”

Helpful Report

Posted 5 years ago

Dear Ashish, I have sent you a reply on the other site where you posted this same review. But just to re-iterate, please send me your policy number to email.service@homeprotect.co.uk and I can look into this for you. Kind regards Mona

Posted 5 years ago

“Lodged a claim in May and it's Sep now. Had to declare the same in new policy. Complained already, tweeted, customer service contacted me and tried to resolve for couple months. I logged a formal complaint and was promised answer/resolution in 8weeks. It's Sep now, and I keep getting automated emails asking if I want to keep claim open. Very easy to setup policy absolute nightmare to claim.”

Helpful Report

Posted 5 years ago

Good afternoon, I am sorry to hear about this. I have sent an email to your personal email address just now. Kind regards Mona

Posted 5 years ago

“Do not bother if you have anything even slightly out of the ordinary to insure and do not expect any call back from the company even if promised faithfully”

Helpful Report

Posted 5 years ago

“very very expensive, but proof is in the pudding and if I have to make a claim (which I rarely do) I hope I will be pleasantly suprised”

Helpful Report

Posted 5 years ago

“*20 minute wait on the phone to claim-gave up. They didnt send me a policy booklet so i had to download one * Insured me for a house flat roof which i specified then i discovered their policy doesnt cover flat roof * Awful. THIS IS NOT A 5 STAR SERVICE”

Helpful Report

Posted 5 years ago

“AVOID AT ALL COST!!!!! So I have a break in to my house. The thief stole various item. I got the CCTV footage and report to the police. I call to make the claim. After waiting for hours on the phone I finally talk to one of the customer service guy. I told him about the situation. That someone broke the lock and managed to get inside the house. I needed to change the right after I know it. He told me there was no sight of breaking in so cannot make a claim and hang up on me. THIS COMPANY IS SET UP TO SCAM PEOPLE. THEY WILL LET YOU WAITING FOR HOURS TO MAKE THE CLAIM. THEN TOLD YOU YOU COULDN’T CLAIM DESPITE ALL THE EVIDENCE”

Helpful Report

Posted 5 years ago

Hello, As mentioned in my response to your review on a different site, I will be in touch regarding this in the next few days. Kind regards Mona

Posted 5 years ago

“Do not go with this company”

Helpful Report

Posted 5 years ago

Hi Kim, I'm sorry to read about this. You haven't mentioned what the issue is and if you have a policy number, please DM me and I will investigate this for you. Kind regards Mona

Posted 5 years ago

“If it were possible to give no stars, I would. Took out insurance with home protect on my father's house after he passed away. When the house was sold I cancelled the direct debit to inform them that insurance was no longer needed as the house was sold. Even though I was dad's executor, set up the insurance and paid from my bank account they would not speak to me about it saying that I was not the person who they would speak to. After two very frustrating and upsetting conversations with both Home Protect and Premium Credit I had to tell them they could not speak to my father because he had passed away. After the telephone conversations I received an email from them asking to see a grant of probate before they would cancel the insurance and they still want the payments. Absolutley disgusting. They never asked for sight of grant of probate on taking out the insurance - why are they asking now. I think they are despicable and I would avoid this company at all costs.”

Helpful Report

Posted 5 years ago

Hi Karen, I am very sorry to read about this. Please can you DM the policy number as I would like to look into this for you. Kind regards Mona

Posted 5 years ago

“Complete charltons,take your premium but do not want to know if you make a claim.”

Helpful Report

Posted 5 years ago

Good morning, I am sorry to hear about this. Please can you DM me your policy reference number so that I can investigate this for you. Kind regards Mona

Posted 5 years ago

“Do not buy whatever you do do not buy home insurance from these people they are quick to take your money but when it comes to a claim! And lives you get a wall to talk to . I have never ever in my life experienced such a shady company i will be taking my business and money elsewhere!! after weeks of waiting and cramming my children into a a box room due to storm damage i get told there is no claim believe me any other decent company would have got back in a week either way not made me wait 3 months ! Oh and did i mention i was the one constantly calling to chase the claim up! Being put on hold for 50 mins to be further put on hold and told i am connected to the wrong department! No people skills rude operators who talk down to you when they realise you have put in a claim and are chasing it up!”

Helpful Report

Posted 5 years ago

Hi, I am very sorry to read this and would like to investigate this for you. In order for me to do so, please could you direct message me your policy number. Kind regards Mona

Posted 5 years ago

“I called home protect up after a storm damage to my rood water leaking into my children's bedroom i was passed on pillar to post and finally a letter was sent out to me after weeks to say the work will commence a scaffolding was put up on wrong side of my hone and was left there for six weeks even though i informed them its in wrong place !!! No work has been carried out and after numerous attempts of contacting them and being told they have been busy work will start nothing!! On my last contact with them on 11-6-19 this morning i am told that the roof report was read yesterday and its not storm damage and the claim is void! In meantime my roof is still leaking my ceiling is unstable and i have a scaffolding on my property still standing!!! My advice to anyone reading this is keep away take your money elsewhere this company will have you in the doctors surgery with high blood pressure and stress you out and leave you feeling depressed and low please people keep away !!”

Helpful Report

Posted 5 years ago

Hi, I am very sorry to hear about your experience with Homeprotect. I would like to look into this for you. Please can you DM me with your policy number in order for me to do so. Kind regards Mona

Posted 5 years ago

“What an awful Company to deal with ! I pay my house insurance that when something goes wrong I have protection ! I have now been messed about for over a month for no reason! Fobbed off and it seems like they are trying to find anyway of getting out of paying my claim by now saying I have an un disclosed claim in he past ? Which is utter rubbish ! Next step ombudsman”

Helpful Report

Posted 6 years ago

Dear Laura, I am very sorry to read this. Please can you DM me your policy number so that I can look into this for you and try to get this resolved. Kind regards Mona

Posted 5 years ago

“Spent hours being passed from pillar to post just for a simple direct debit chafe due to mother's death and needing continuing cover. Homeprotect blamed the credit company "premium credit" and vice versa. Payments taken then continued texts stating payment not made. Overall spent over 4 hours and still not convinced its sorted. Requested compensation but that fell on deaf ears. I would mot recommend as homeprotect operatives openly slate the other company.”

Helpful Report

Posted 6 years ago

Hi, I am very sorry to hear about your experience with Homeprotect. I would like to look into this for you if this has not yet been resolved. Please can you DM me with your policy number in order for me to do so. Kind regards Mona

Posted 5 years ago

“Only found out in the small print that I had only up to £300 per item with a £200 per claim excess - complete waist of money.”

Helpful Report

Posted 6 years ago

Homeprotect is rated 4.4 based on 2,946 reviews