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Homeprotect Reviews

4.4 Rating 2,949 Reviews
89 %
of reviewers recommend Homeprotect
4.4
Based on 2,949 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

Write Your review

Claims department repeatedly failed to call us back in designated time periods. It took over two weeks for their inspector to issue their report which further delayed our claim. So far they have only paid us half what they said they would pay which is only a fifth of the overall cost.
Helpful Report
Posted 7 years ago
Good Afternoon, I’m sorry for the delay in replying to your Review. I can see from your policy, this has now been resolved. If you need anything else, please contact me via my direct email. Kind regards, Joe – Customer Relations
Posted 7 years ago
Awful service. Lied to twice on the phone by Home Protect. When it came to making a claim for loss I was told I wasn't covered, even though I had asked to be covered when I signed up. Upon speaking to 2 managers and a customer service advisor, they told me I was actually covered, when trying to continue my claim I was told again I wasn't covered. So i was lied to by 2 managers on the phone who went into the terms and conditions of my policy, they have admitted they was in the wrong but are not willing to honour the claim, The worst insurance company I have ever dealt with.
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Posted 7 years ago
Read the policy carefully as there is a £50 cancellation fee. I understand a fee must be put in place but £50 is excessive, considering the insurance is only £21 a month. When cancelling the women on the phone was unable to give an exact figure for cancelling our policy and there was no option to be past to the finance team to find this out.
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Posted 7 years ago
Rip Off insurance company.... lots of hidden fees... be very careful
Helpful Report
Posted 10 years ago
Homeprotect is rated 4.4 based on 2,949 reviews