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Homeprotect Reviews

4.4 Rating 2,631 Reviews
88 %
of reviewers recommend Homeprotect
Company Reviews Metrics Info
4.4
Based on 2,631 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“Had to make a claim for water leak from my boiler. And damage to the walls and ceiling . They told me they wouldn’t pay for a new boiler . Only pipping. They said I was only covered for £250 for water leaks and I was to pay the £500 excess 😡😡😡 I had to pay for the boiler myself and getting it fitted it cost me £850 they still haven’t gave me a penny. I will never take out insurance with this company again.”
Helpful Report
Posted 2 years ago
Sorry to hear of your disappointment, that is never our intention. Please can you send your policy details to resolve@homeprotect.co.uk and I can look into this for you. Thanks Angela at The HomeProtect Team.
Posted 2 years ago
Anne E
Unverified Reviewer
“I have just emailed your sales dept. What renewal?? I've received no communication concerning renewal and my insurance has lapsed without me realising. Have you renewed without letting me know? If so, at what cost? Please get in touch on07971846801.”
Helpful Report
Posted 2 years ago
Really sorry to hear of your disappointment Anne. I have escalated this for someone to call you back. However in the meantime please can you send your policy details to resolve@homeprotect.co.uk so we can find you on our system. Thanks Angela at The HomeProtect Team.
Posted 2 years ago
Anonymous
Unverified Reviewer
“Avoid! Wanted to cancel. Policy and the small print cancellation fees were almost the same amount as the full cost of policy! Wish had never had any dealings with them, customer service shocking - AVOID”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“renewed policy without informing me and can't contact. double price of competitors as well. Avoid”
Helpful Report
Posted 2 years ago
Sorry to read of your disappointment, Id like to try and put this right. Please can you send your policy details to resolve@homeprotect.co.uk Thanks Angela at The HomeProtect Team.
Posted 2 years ago
Anonymous
Verified Reviewer
“Done a video call claim on ceiling damage after water tank overflowed and left a meter square hole in it assessor done a video call and assessed the damage at £620 to repair less access of £500 for water damage leaving a grand sum of £120 no trades man would cross the doorstep for that amount needless to say I am not claiming I have been with Home Protect for a good few years but no more.”
Helpful Report
Posted 3 years ago
Sorry to hear we've disappointed you. Please can you email your policy details to us at: resolve@homeprotect.co.uk so we can look into this further. Kind regards, The HomeProtect team.
Posted 3 years ago
Anonymous
Unverified Reviewer
“I asked that my unoccupied home insurance policy be cancelled on 13th March when tenants moved in. The refund should be £335 and should have been in by now. It’s not. I emailed, wrote and had no response. I phoned and was told it would be dealt with within 3 to 5 working days from last Tuesday (having phoned the Saturday before) which would have been this Monday. I wish I had stuck with my previous insurer, Churchill. I unfortunately also took out landlords insurance with Home Protect from 13 March when the tenants went in for another £303. So now I have to spend time presumably going through the complaints procedure.”
Helpful Report
Posted 3 years ago
Sorry to hear this has happened! Please contact us directly with your policy reference number so that we can look into what has possibly gone wrong. Email: resolve@homeprotect.co.uk Regards, The HomeProtect team.
Posted 3 years ago
Anonymous
Unverified Reviewer
“New to buildings insurance, picked Hone Protect for claiming to provide the same cover as elsewhere for half the cost. Complete nightmare. Never, ever again. When my contents insurance came up fur renewal this year I shopped around- Hone Protect was again the cheapest at around half the price of all others. No chance. I renewed and stayed with my original contents insurer. I’d rather pay DOUBLE the monthly costs to know if I need to claim I won’t get the completely shameless avoidance tactics and bullying than pay half the cost for a con!”
Helpful Report
Posted 3 years ago
Sorry to hear we've disappointed you. It is never our intention to leave our customers feeling this way. Please send us your policy number and we will investigate this further for you. Email: resolve@homeprotect.co.uk Regards, The HomeProtect Team
Posted 3 years ago
Anonymous
Unverified Reviewer
“I had to phone 4 times to sort thing out. you will not answer my email I sent. If I could get a different insurance I would but as the properties if unoccupied I don't get a choices.”
Helpful Report
Posted 3 years ago
We are very sorry to hear about your experience. Please send us your policy number and we will investigate this further for you. Email: resolve@homeprotect.co.uk The HomeProtect Team
Posted 3 years ago
Rutherford
Verified Reviewer
“Endless telephone loop and nobody calls back.”
Helpful Report
Posted 3 years ago
I'm sorry to read that you've had trouble getting through to us. If you would like to drop an email to resolve@homeprotect with the details of what you need help with, and I can look into this for you. Zoe from the HomeProtect Team
Posted 3 years ago
Anonymous
Verified Reviewer
“WARNING !!! I WOULD NOT WASTE YOUR TIME AND MONEY with this compny. Very bad experience. I was sold a policy for a number of years and detailed my requirements in a phone call and to be sold an agreed policy only to be casually told recently that I should not have been sold the policy and it was not valid. This was Homeprotects fault AS RECORDED TELEPHONE CALLS PROVE. I have been distraught that my home was at risk and in effect uninsured due to their fault. Raised the issue to them at a higher level only to be fobbed off and now not returning my calls or emails. Now escalating to the financial ombudsman. I WOULD NEVER EVER DO BUSINESS WITH THESE PEOPLE AGAIN!!!!”
Helpful Report
Posted 3 years ago
I'm sorry to read that we've disappointed you in any way. Your complaint has been responded to accordingly and a final response was issued. As advised if you do remain unhappy with this outcome, you have the right to escalate your complaint to the Financial Ombudsman Service (FOS). As you have mentioned that this is already the case, we're unable to discuss the complaint any further. They will provide us with an impartial decision and we will adhere to their ruling as always. Zoe from the HomeProtect Team
Posted 3 years ago
Anonymous
Unverified Reviewer
“This company will put you on auto renewable mode without letting you know properly. This will charge higher premium. If you are not the one who check your bank accounts regularly, then I would advice not to go for them. BE aware of them !!!”
Helpful Report
Posted 3 years ago
I'm sorry if there was any confusion surrounding auto renewal, it's certainly never our intention to leave our customers feeling this way. Whether a policy is taken out over the phone or online, it is stated in our terms and conditions that are agreed to, that policies are set to renew automatically. We do this to ensure that you are fully insured without a break. This protects your property and belongings in the event of having to make a claim. We are required by the Financial Conduct Authority to send paper copies of renewals out via post one month before renewal to allow our customers time to shop around. If this didn't happen, please email over your policy and contact details, and I will ensure this is investigated further. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team
Posted 3 years ago
Anonymous
Unverified Reviewer
“Policy for an un-occupied property. Contacted by media support and still not resolved. NO CONTACT from Home protect. Poor service for dealing with bereavement. Found this review on my late husbands email to renew the policy.”
Helpful Report
Posted 3 years ago
I'm sorry to read that we've disappointed you in anyway. If you are able to send me an email with the details I would like to investigate and get this issue resolved by you. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team
Posted 3 years ago
Anonymous
Unverified Reviewer
“Watch out, I am in a serious dispute. The terms of my policy as sold clearly indicate that water escape other than fixed internal are not covered. However their claims process rejects all water escape. A very unethical procedure to take.”
Helpful Report
Posted 3 years ago
I'm sorry to read that you've had a bad experience with us. It's never our intention to leave our customers disappointed in us. I'd like to investigate this further for you and see what happened. If you could please email me your policy details, I'll get this looked into. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team
Posted 3 years ago
Paul H
Verified Reviewer
“Buy Home Protect at your own risk. They use a company called Davies, who handle the claims and are possible the worst company I have ever dealt with. I am utterly disgusted with the standard of service from what is basically a service company. Claim started in June 2020 and still not resolved. I'd love for someone to contact me from home protect, so I can explain how poor the service has been. Go on I dare you. Shame you can't score ZERO stars. Please be aware if you are going to buy Home Protect home insurance then one day you may have to deal with Davis.”
Helpful Report
Posted 3 years ago
I'm sorry to read that you've been unhappy with the service you've had during your claim, this isn't the level we would expect you to receive. If you could please email me your claim number to the address below, and I will do what I can to help get this resolved. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team
Posted 3 years ago
David E
Unverified Reviewer
“I am yet to get a call back on a simple claim, three weeks in had to make another call last week to chase, was assured will get a call back still waiting. I hate to think what would happen if I had a big problem, I will not be insuring with Home protect again.”
Helpful Report
Posted 3 years ago
Sorry to hear we've not come back to you regarding your claim. If you could please email over your claim number and I will get someone to call you with an update. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team
Posted 3 years ago
Tracey C
Verified Reviewer
“Never use Terrible customer services of axa .leak of Toilet for sometime .submitted pics And because of covid will not visit.made a decision on some jumped up sales man .rotted floor ,under floor amd plastic .u Dee watch all this was concrete wet through .but denied our claim”
Helpful Report
Posted 3 years ago
I'm sorry to see this Tracey, it's certainly never our intention to leave our customers feeling this way. Please send your claim reference number and I will investigate this further for you. Email address: resolve@homeprotect.co.uk Zoe from the HomeProtect Team
Posted 3 years ago
Paolo
Verified Reviewer
“Awful company”
Helpful Report
Posted 3 years ago
Sorry to read we've disappointed you in any way Paolo. If there's anything I can do to put this right, please do email me your details and I will see what I can do to resolve an issue that you have. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team
Posted 3 years ago
Lesley C
Unverified Reviewer
“Take your premiums each month, don't pay out on valid claims, communication is extremely poor, would never use again”
Helpful Report
Posted 3 years ago
I'm sorry to read that we've disappointed you Lesley. I've responded to your Tweets and I hope this helps resolve your issue. Zoe from the HomeProtect Team
Posted 3 years ago
Richard M
Verified Reviewer
“We had a house fire on 21st December. We had zero support or help from this insurer. 3 weeks with no sockets in the whole house and no heating. Initially their response was ‘we can’t do anything, we are not an emergency service’, so much for a duty of care! This Wednesday a very competent electrician came out and recommended installing emergency heating immediately as a risk of frozen pipes. This had to be signed off by the insurance company and could be done immediately....... nothing again. So will call Home Protect again tomorrow followed by a call to Financial Conduct Authority.”
Helpful Report
Posted 3 years ago
I'm sorry to hear about your fire Richard. This isn't the level of service we would expect you to receive and I would like to investigate this further. Please email your policy detail and I will look into this. Email: resolve@homeprotect.co.uk Zoe from the HomeProtect Team
Posted 3 years ago
Charles O
Verified Reviewer
“Totally inept and wholly inadequate response to a house fire I and my family suffered. Slow to respond and provided incorrect assessments of the property. 8 days after the fire we've still not had any action taken and have had to do most of the running around ourselves. Certainly would not recommend their services, please do look elsewhere. If I could give them less than 1 star I certainly would.”
Helpful Report
Posted 3 years ago
I’m sorry you felt let down when you needed us, making a claim of any nature can be stressful, so we would never want to add to this. I've looked into this for you and the Claims Team will be in touch to give you an update on how it's progressing. Zoe from the HomeProtect Team
Posted 3 years ago
Homeprotect is rated 4.4 based on 2,631 reviews
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