“They are always friendly on The phone, and advise me when premium is due, also very helpful, when I needed to use my no claims from my classic car onto another car they were very knowledgeable”
“I have only just taken out cover with you so it is far too soon for me to form any opinion. The lady I spoke with was excellent with a good sense of humor but to have to answer the same questions twice over spoilt the experience.”
“Thankfully I have not had the misfortune to use the Claims Handling facility and interaction with the company has been for insurance renewal only, which has been seamless and easy.
Well done to all at Grove & Dean.”
“I WAS QUITE IMPRESSED WITH THE SERVICE I RECEIVED ONCE I HAD MADE INITIAL CONTACT WITH YOU. I WOULD LIKE A LITTLE MORE INFORMATION RE BREAKDOWN AND LEGAL COVER, OTHER THAN THAT, AM PLEASED TO HAVE SWITCHED INSURANCE COMPANIES”
“I bought a G & D policy on line via a comparison site as I had used them before and thought they were good. A few days later I received several calls from them. It was a recorded message asking me to hold for a live person. The first two calls left me on hold for over 2 minutes, I then hung up. I find this a very irritating and rude way of doing business. If you want to speak to me then ring me and talk to me, don't put me on hold immediately. When I did get to speak to someone I had to answer every single question that I had already answered on line. Which in my view makes the whole process a complete waste of my time.”
“I recently renewed my van insurance with G&D (£233) and a week later i unexpectedly changed my vehicle. I contacted G&D to notify them that i had changed from a VW Lt35 van to a Ford Transit van the operator requested a further £212 in addition to what i had already paid. I thought this was unacceptable and asked them to cancel my current policy and i would take out insurance elsewhere, i was told that my refund would be £146 absolute robbery. Never again will i insure with Grove & Dean. Incidentally the gentleman i bought the Ford transit from told me his insurance company charged him £25 for changing his Ford Transit insurance to Mercedes Sprinter.”
“Just renewed my car insurance for a 2nd year. Great customer service, very polite and helpful. Great to get a renewal quote which was less than last year's premium.”
