Hi Omed, we note that your comment is positive yet your review is only 1*. If there is anything you would like us to investigate, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.
Hi Joby, we're sorry to hear of the delays in getting through by phone and lack of response to your emails. If your issue remains unresolved, please email us at gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards.
“Over a period of a week I made 9 calls to Go girl and was on hold for a total of two hours and not once did anyone pick up my call. Shocking customer service. I am now waiting for a refund - nearly three weeks after I first contacted them. Numerous emails have been sent too with everyone saying to contact them on a phone number that never gets answered. They maybe good value for money but this counts for nothing if you want to contact them over any issues. Everyone needs to be aware of how shocking they are.”
Hi, we're sorry to hear of the difficulties you've been facing trying to get through to customer services and delays in your refund. If you still haven't received this, please email us at gogirlfeedback@sabre.co.uk and I will investigate further for you. Kind Regards.
Hi Nadeem, we're sorry to hear you've been unable to get through by phone. If still unresolved, please email your request to gogirlfeedback@sabre.co.uk. Kind Regards.
“Waiting on the phone for hours (over 5hrs), never gets answered, no updates on position. Useless. Dreadful music too, makes you think someone is answering every 2minutes or so.
All we want to do is update daughters license status, she's passed her test and can't drive yet after 2 days of trying. Again useless.”
Hi, I'm sorry to hear that you've been delayed in getting through to customer services. If you still haven't been able to make the amendment to your policy, please email your request to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
Hi, we're sorry to hear of the call delay you experienced and being unable to get through to an agent. If you still haven't been able to resolve your query, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can investigate further. Kind Regards.
“No body answers the phone on the customer services number. The live chat option on the mobile site does not have any kind of link to a live chat. There is no response to emails either. I have been trying to contact you since 27th and have not managed to get through.”
Hi Cathy, we're sorry to see this review and the issues you've had getting on contact with customer services. If you still haven't managed to get through to someone, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist further. Kind Regards.
“I have been on hold for 45 minutes only to have someone pick the phone up and say there is up to a 45 minute wait to have the call answered and put me straight back on hold. I am just trying to make a simple policy adjustment and there is no online chat facility available. This has given me time to read my existing policy and be aware if you do have to make a claim you have to pay £200 additional on you excess for the privilege. if anyone in customer service would like to pick up my call this would be great as I am nearly a further 30minutes down the line. And will submit another review every 15 minutes I am on hold”
Hi Kiye, we're sorry to see this review. If you still haven't managed to resolve your issue, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
“Answering the phone might be a helpful way to give good customer service. Been on hold for 4 x >1hour. Only time they’ve answered the phone is to tell me their systems were down and to call back later. No on hold message to give an idea on queue position or expected hold time. Infuriating!!”
Hi Jenny, we're sorry to hear you've been having issues getting through to customer services and lack of clarity in relation to queue position. If you haven't been able to resolve your query yet, please email your request to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
“Awful customer service. I have been trying to contact Go Girl fro 5 days this week. I made 7 phone calls, all unanswered after 45 mintutes hanging on and have sent 8 emails all with no reply.
Avoid at all costs. Truely shocking.”
Hi Paul, our apologies for the delays you've faced when trying to get through to us. If you haven't managed to answer your query yet, please email your request along with your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.
“Have an existing Motor Car Policy with GG
Phone Call Nos 1 left hanging with no answer or updates after 45 mins
Phone call nos 2 approx 1 hour later no answer after 10 mins, i then hung up
Am purchasing a new car in 48 hours and wanted to inform GG of the change or amendment to the policy and request a quote for the top up payment for the remaining 5 months left on the policy, or if quote too high to cancel the remainder of the insurance period.
After 2 non answers described above, i sent email to customer services today (thursday) but need a reply prior to picking up car on saturday, "not confident" this will happen by the way i have been treated so far.
What happens when you need to speak to a rep urgently after an accident, i shudder to think”
Hi Marc, we're sorry to hear of the call hold times you experienced when attempting to amend your policy. If you still haven't received a reply with regards to your request, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards.
“Absolutely rubbish, never answer the phone gave up several times after being on hold for 30 minutes, I am now in the process of cancelling this policy. To treat customers with such contempt is unforgivable. Avoid this company at all costs,.”
Hi Paul, we're sorry to hear you've been having issues getting through to us. Please forward your cancellation request on to gogirlfeedback@Sabre.co.uk if this hasn't yet been processed for you. Kind Regards.
“Cannot get through to customer service to ask a question about my policy. Just on hold forever.
Emailed instead and got an automatic email back saying responses were delayed due to the bank holiday. It is 19th June today - there has not been a bank holiday for 3 weeks.”
Hi, I'm sorry to hear you've been unable to get through to us. If you haven't been able to get an answer to your query yet, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
“Impossible to contact customer services when you need to make amendments to your policy been on hold for over 6 hours over two days!! Yet if you need to make a change you’re meant to tell them immediately. Emailed customer services and you get an automated response saying someone will respond in 72 hours consequently when changing our vehicle we have had to take our temp insurance costing us double!”
Hi, our apologies that you have been struggling to get through to us. If you still haven't been able to get through to make this amendment, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
“Customer care is terrible , have called several times to make some amendments on my policy but not able to get through
Phone kept ringing for hours and no response .”
Hi, we're sorry to hear you are unhappy with the customer service received and being unable to get through. If you still haven't been able to resolve this, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can investigate further. Kind Regards.
“Oh my goodness ..... It's impossible to get through. I just have a quick question and I have tried and tried and tried for hours ...... Absolutely terrible”
Hi, we're sorry to see this review. If you still haven't been able to get an answer to your query, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
“1. EXCESSIVE LONG WAITING TIME ON CALL
NORMALLY TAKES MORE THAN 45 MINUTES TO GET THROUGH
2. IN-EFFECTIVE COMMUNICATIONS AND SIMPLY PUSHING BACK AND FORTH ON THE DOCUMENTS YOU ALREADY SUBMIT.
THEY DON'T EVEN LOOK AT YOUR EMAIL REPLIES CAREFULLY FOR DOCUMENTS REQUESTED. KEEP MESSING AROUND WITH MY DETAILS EVEN THOUGH I HAVE PROVIDED EVERYTHING REQUIRED AND GIVEN A SPECIFIC LIST OF DOCUMENTS.
3. CARELESS REVIEW PROCESS ON CLIENT'S DOCUMENTS
THEY STILL MISTAKENLY CLASSIFIED MY EMPLOYMENT STATUS EVEN THOUGH I SENT EVERYTHING THEY NEEDED MONTHS AGO.
4. POOR REVIEW ON TRUSTPILOT, AND NOW WHAT? ARE YOU EXPECTING TO GET BETTER REVIEW SCORES JUST MERELY CREATING A PROFILE ON ANOTHER WEBSITE WITHOUT IMPROVING YOUR CUSTOMER SUPPORT QUALITY?
5. POOR DESIGN FOR THE PAYMENT PORTAL
THE CLIENT'S PORTAL LOOKS AWFUL
AVOIDING AT ALL COSTS, DONT CHOOSE GOGRIL UNLESS YOU ARE DEPERATED OR DON'T HAVE A CHOICE.”
Hi Rakshit, we're sorry to see this review and the multiple issues you have faced in relation to your policy. If you would like us to investigate this matter further, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.
“Absolutely terrible company.
I wrote my wife's profession correctly in the policy (retired). However, this company says you need to update your profession. Every week they ask me 91.08 GBP for it. And I say my wife's profession is up to date every week.
They definitely need money! Never again...”
Hi Ahmet, I'm sorry to hear you're unhappy with the charge to update your policy. If you would like us to investigate this matter further, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.
Hi Suzanne, we're sorry to hear you've received no response to your query. Would you be able to email your query along with your Policy/Certificate number to gogirlfeedback@sabre.co.uk? Kind Regards.
