“Having complete the online supermarket type questionnaire for my car insurance and selecting Go Girl, I then completed their own questionnaire to take out a policy. Having completed all the content with the full and correct information, I was then asked to submit copies of our driving licences, which I did. Further this I am now being charged a further £600+ for nominated drives speeding ticket which I had already entered the details for every time I’d applied for a policy. Further to this, I’m to pay a £25 admin fee.
Am now on hold (15 mins and counting) to pay the fee (have to call - can’t pay online….).
Feeling like I aimed low on this policy and should’ve seen the cheaper quote as a sign of general quality. Everything from the policy docs platform to waiting for this call to be answered is like something from the late 90’s.
AVOID!”
Hi, we're sorry to hear of your dissatisfaction regarding your premium and the hold times you've been experiencing trying to contact our customer services. If you still haven't been able to resolve this, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.
Hi Sarah, we're sorry to see this review and your issues regarding contacting customer services. If you still haven't been able to get through to someone, would you be able to email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further? Kind Regards.
“Been trying to get through to speak to someone for a few days now totally unacceptable, You can only update details via phone but nobody answers Daughter is newly passed driver and cannot go out without insurance being updated please answer the phone!!!!!!!!!!!!!!!!!!!!”
Hi D, I'm sorry to see this review and hear of your issues trying to update your policy. I believe we have since picked up your email for review, but if not please email your Policy/Certificate number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
“4 days of trying to get you to pick up the phone each time on for over 45 mins , and an email to customer services , which has been ignored , absolutely shocking service , how are still registered with the FCA? Wanted a second quote , but you have lost out on that business, also wanted to make changes to current policy. not acceptable .”
Hi, I'm sorry to hear you've been having issues getting hold of customer services. If you still haven't been able to obtain a quote to make a change to your policy, please forward your request along with your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
“Absolutely dreadful, non-existent customer service. Threats to Cashel insurance months after taken out due to 'unacceptable ' no claims documents but not explaining what they actually want. Never answer the phone.”
Hi Sara, we're sorry to hear you've been struggling to get hold of us to discuss your issue. If you still haven't been able to speak to someone, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk along with an explanation of your issue. Kind Regards.
Hi Geoff, we're sorry to hear you've been having issues contacting our customer services team. If you still haven't been able to resolve your query, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.
“Tried 4 times to contact Customer Services, at different times of the day, on hold for approaching a total of 90 minutes, no answer. Wanted to add a named driver to the policy because the portal doesn't have the facility to update policy details. Very disappointed. Have tweeted and emailed, no response...is there anybody there?”
Hi Chris, I'm sorry to hear you've been struggling to speak with customer services. Would you be able to email your Policy/Certificate Number to gigirlfeedback@sabre.co.uk so we can look into this further for you? Kind Regards.
Hi Ercan, I'm sorry to hear you've been unable to speak with customer services. If you still haven't managed to get through, please email your Policy/Certificate Number along with your issue to gogirlfeedback@sabre.co.uk. Kind Regards.
“Scam don’t get insurance with them changed car to exact same litre engine they agreed the insurance would stay the same as soon as it came to paying they added £1400 on for changing the car over which is the same as the insurance was for a year absolute scammers don’t but insurance with them”
Hi Liam, we're sorry to hear that you were unhappy with the price to change the vehicle on your policy. If you would like us to investigate this further, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.
“I had two cars insured by the company. One of the cars was broken down.
It was insured on August 8, 2021, with a monthly installment of 51 pounds per month.
The down payment of 130 pounds was deducted, and it broke down after 3 months.
The insurance continued to be paid on it. With the cancellation, and when requesting a certificate of no accidents, we were informed that they would send it via e-mail.
The car was repaired and re-insured, and when choosing the number of bonuses, 1 was written, and the insurance was done. A week ago, we were asked for a certificate and told them that it was within the company, and we did not find any justice. Yesterday, the insurance for the car was canceled.
I am upset about that.”
Hi Adel, we are sorry to see this review and the issues you have had. I can, however, see your follow up review confirming this has since been resolved for you and I'm pleased to hear this. Kind Regards.
“Not everyone has over an hour to spare on hold
If you require customers to inform you of a changes to a policy and only offer a phone number to do this then employ someone to answer the phone”
Hi, we're sorry to see this review and your issues getting hold of someone to make an amendment to your policy. If you still haven't been able to make this change, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.
Hi Russell, we're sorry to hear you're having issues getting hold of someone to speak to. Would you be able to email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk if you still haven't been able to resolve your query? Kind Regards.
Hi, we're sorry to hear you're struggling to get hold of someone. If you haven't been able to resolve your query yet, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.
Hi, we're sorry to hear you're struggling to get hold of someone. If you still haven't been able to resolve your query, would you be able to email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk? Kind Regards.
“Never answerthe phone. Been on hold for 40minutes. When I email them from the email address they write to me on they say they can't help me as that is not the registered email address. If this is for women, women are too busy for this terrible level of customer service. Avoid”
Hi Becks, we're sorry to hear you're struggling to get hold of someone. If you still haven't been able to resolve your issue, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
Hi Sachin, we're sorry to see this review and hear of your experience. If you would like us to investigate this further, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards
Hi. We're sorry to hear of the issues you've experienced which have led to you cancelling your policy. If there is anything further we can do for you, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.
