“Awful Insurance company!! Had an accident 2 weeks ago. From start to finish they have messed me around. Firstly the recovery truck they sent to collect my car didn't take it where it should of gone and instead kept it for 2 days. When I called the insurance company they had no idea where my car had been taken too. I've received numerous amounts of phone calls from different departments all with the wrong information about my accident. Only thing they had right was my vehicle Reg and my name! I've had letters and calls saying I'm entitled to compensation and a pay out, 7 days later they are saying I don't. I think this company is a disgrace. I'm a first time driver only been driving since March 2016, was in a horrid smash on my own due to black ice which has frightened me and really shuck me up. Instead of them making me feel confident in getting back into a car they have made me lose all faith in any insurance company. Especially with my insurance being fully comprehensive and VERY expensive!! I would be very carful in choosing this company and what policy you go for as my FULLY Comprehensive is NOT actually fully comp- Social, Domestic and Pleasure insurance does not cover me as I crashed my car on my way to work one day!! This is ridiculous as I thought DOMESTIC use was travelling to work. I would think again before taking insurance out with this company it's a joke no-one seems to know what they are doing all information incorrect and when I call them, no-one seems interested in what you have to say. Overall very disappointed.”
“I only relocated to the UK at the end of 2015 from Australia. Having a foreign licence that was not from EU, I found it really hard to try find an insurance company that would cover me (even though our countries have the exact same road rules). Finally I found Go Girl who gave me a very reasonable quote for driving in the UK for my first year, after driving in the UK for 12 months and being with Go Girl, they contacted me over a month before my policy was due to expire and advised me that it was expiring and told me exactly what my options were for renewing. The best thing is they dropped my policy cost by over half!!! None of my friends and family can believe how much of a great deal I've received. I am paying less for my policy now than my British boyfriend who has been driving in the UK on a licence with no claims for seven years (obviously he isn't with Go Girl)!
One day I may decided to move back to Australia and they have advised me that I can cancel my policy with them at any time for ZERO extra charges!
I am just really happy with their service as they don't hide anything from you or have any hidden fees. I will certainly continue to use them for as long as I live in the UK and high recommend them!”
“We selected Go Girl for my son's first policy as they were the best for price and were very easy and friendly to deal with. Despite not telling him that it was with Go Girl as that would not have gone down well from a street cred point of view aged 17 and having to print the documents off in black and white and not the trade mark pink !
I have to say that 3 years on he has got over the Go Girl issue and is delighted as his premiums have come down massively which as a student is very welcom - he has had no claims and they continue to deliver excellent service .. I would award 6 stars if I could.
Well done !!!”
“Great price and good inclusive deals but I never felt like I got very good customer service, rather blunt and minimal. But I wasn't on the phone to them a lot so didn't bother me too much.”
Thank you for your review and feedback. We would like to look in to this, if you could email your policy number/registration number to gogirlfeedback@sabre.co.uk
