“Absolutely disgusting, don't waist your money choose a decent insurer. they have no compassion no understanding or anything, they don't mention important info. I'd sooner spend £100s to go with someone else”
“Awful customer service! No compassion what so ever, I asked to speak to a manager and she was actually the worst person I spoke to, stinking attitude.”
“Cheapest quote and clear cover - seems good so far ... hopefully won't need to make a claim but if I do then I will need to submit a review again then.”
“Just changed insurers to Go Girl. Found their website easy to follow and competitive in a realistic manner. Hope their service, hopefully will not be needed, will be as good.”
“The customer service is poor staff unfriendly and unhelpful. Bought a policy for my son didn't realize you had to notify if you change jobs.. Son a apprentice and a student still at college, charged £180 more for remainder of policy. Threatened to cancel insurance if not paid within 7 days.. So rude said we should read All terms and conditions. Will not be using this company again”
“Ordered online insurance for my daughter and was unable to add a years no claims despite being eligible because she has only been driving for a year.
I rang the next day with proof of No claims and was told i would have to pay £25 for the amendment.
Next day a lady rang to say that I would be charged another £25 because the driving license date was wrong and another £400 was due from the insurer. I had put her provisional licence date rather than full date, but was not asked this on the website.
I followed the website advise so feel very angry that I am being charged crazy amounts.
I have cancelled the policy after 2 days & have found I will be charged £70 for the privilege so this company have had £120 from me for doing absolutely nothing! The staff were all very rude & totally uncaring. I will not recommend this company to anyone.”
