“Ordered online insurance for my daughter and was unable to add a years no claims despite being eligible because she has only been driving for a year.
I rang the next day with proof of No claims and was told i would have to pay £25 for the amendment.
Next day a lady rang to say that I would be charged another £25 because the driving license date was wrong and another £400 was due from the insurer. I had put her provisional licence date rather than full date, but was not asked this on the website.
I followed the website advise so feel very angry that I am being charged crazy amounts.
I have cancelled the policy after 2 days & have found I will be charged £70 for the privilege so this company have had £120 from me for doing absolutely nothing! The staff were all very rude & totally uncaring. I will not recommend this company to anyone.”
“Bad customer service. Each advisor gives a different answer to the previous. Managers aren't helpful and are rather rude.
Very expensive to make changes. £25 a time. £45 to cancel within 14 days cooling off period.”
“I put a review on here a couple of days ago after being unhappy with paying two admin fees in the space of days and also just the hidden costs in Go Girl. I received a message that someone would call me to discuss my review and someone did later that day. They agreed to refund one of the admin fees. Great!! Well it was until the woman said I know you updated your policy to include driving to work but that is not business insurance. Oh, I didnt know. Oh well I said I dont use my car to carry anyone else. Do you go to other work locations I was asked. I said yes now and then I have to attend a meeting at another service or pop to head office usually about once a month and no more than 5 miles. Apparently that will cost me another £100 plus pounds to add to the £100 i paid the other day when I realised that domestic use does not include getting yourself to work. I think this is truely shocking and im sure there must be other people not understanding that they are not insured. I will be changing my policy soon as i can. Go girl are cheap because at basic level you are hardly covered for anything . Be warned.”
“Simply awful, you get what you pay for though. They were by far the cheapest available, do not expect them to help you in any way when it comes to an accident. Somebody drove into the back of my car at Argos and because they were also with Go Girl, nothing came of it (Had to spend £600 to renew the rear bumper). And they automatically re-new my insurance in a few days (I will be cancelling before then) and bumping the cost up by about 100%? These guys are no use, keeps you legal for driving about, but your not covered for a single thing really, completely unreliable - and not great at communicating. They also charged me £70 (administration costs apparently....) for me to tell them I had moved address haha.”
“If i could give no stars I would. This complany has charged me £50 in the space of 4 days for admin...just because it can. I called to update i had a new car, then a couple of days later i called because still not had updated cert. When they sent it i realised i should have told them i now use it to commute to work sunce passing my test. That cost me another 46 pound on top of the 50 pound I paid last week. I asked to speak to a manager Danielle but she couldnt care less. Its in our terms and conditions. Loads of other companys dont charge you for business insurance. Soon as my pokicy finished I will be going elsewhere and recomending all my friends and colleagues to stay away as they are a rip off”
“It was really easy to get a good quote as a new driver. No problems throughout the year and a very good new quote as my first years insurance ran out.”
“I been treated us a pice of shit by other insurance company then I contact go girl they give me a better price with 80 £ less a month and they threat me very well”
