Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.44

4.4 Rating 4,714 Reviews

88 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,714 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never answer customer service Emails I was outside the country an issue occurred with payment Telephone numbers wouldn't answer My son called and they said they needed an email I emailed twice no answer No chat bot on line They cancelled my car policy Unbelievable if i could have had contact the matter would have been solved immediately Very grumpy speaking to my son Very poor service Will not recommend them to their very poor communication Never answered”

Helpful Report

Hi There, We are sorry to see this review and would like to investigate. Please can we trouble you to send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Kind regards.

“Missed a direct debit as forgot it was coming out and with a pandemic was preoccupied went to pay 3 days later by debit card and they charged £20 late payment fee which is half again of monthly premium. Going to cancel as not being ripped off, how do they justify £20???”

Helpful Report

Hi There, Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will take a look. Kind regards.

“Charged for not telling them about expired points despite them admitting as they'd expired they wouldn't affect the price of the policy. Absolutely awful when I unfortunately had a minor accident, can't even begin to describe how poor their claim handling process is then when it came to renewal their customer service were rude and unhelpful. I have never known an insurance company demand to know exactly where I intend to take my car, how on earth am I even supposed to know that in advance?”

Helpful Report

Hi There, Sorry to hear of the issues you have raised. We would like to investigate your comments further. Please can you send a policy number/claims reference to gogirlfeedback@sabre.co.uk? Kind regards.

“Horrible ..have been cheated”

Helpful Report

Hi There, We are sorry to hear this. Please can you send some more information along with your policy number to gogirlfeedback@sabre.co.uk and we will investigate. Kind regards.

“This is the worst insurance company I had never seen in my life. They act nice before you accept the deal. But once you accept the insurance they will charge you however they want nd they will suck your all money. Its a big fraud to keep our deposits. Dont trust this company.”

Helpful Report

Hi Sha, We are sorry to see this review and would like to investigate your comments further. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk. Kind regards.

“This is worst insurance company I’m not using your insurance still you charge me no deposit money return better to choose some other”

Helpful Report

Hi There, Sorry to hear this. Please can you send your previous policy number or registration to gogirlfeedback@sabre.co.uk in order for us to investigate. Kind regards.

“Very competitive and comprehensive.”

Helpful Report

“Scum cancelling insurance to keep big deposits”

Helpful Report

Hi There, We are sorry to see this review. Please can you send some more information along with your policy number to gogirlfeedback@sabre.co.uk and we will take a look. Kind regards.

“If you want to be treated honestly and fairly when buying online avoid this company they do not follow online purchase legislation when they give you the wrong product they want to charge you to cancel and buy again rather than make the changes which you expect from customer service, you will not get it just a bill. AVOID at all cost if you can.”

Helpful Report

Hi There, We are sorry to see this review and would like to investigate. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.

“After 3 years being a customer I’ve been charged 20£ due to a mistake they made. Worst customer service as being waiting 30 min for phone answer and after treated rudely”

Helpful Report

“This insurance claims to be female friendly, that is just such a lie. My insurance quote doubled just based on the fact that I'm no longer working due to corona virus and am now a housewife. Also the fact that I had been insured with them for 2 years without any claim does not mean anything apparently. Absolutely poor customer service, no support, no proper answers or explanations. Apparently they are not very interested in repeat business. Don't use them!!!!!”

Helpful Report

Hi There, We are sorry to see this review and to hear we have not been competitive for you on this occasion. Please send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will investigate. Many thanks.

“I HAVE NO BAD EXPERIENCE WITH GO GIRL INSURANCE RATHER IAM VERY HAPPY AND I HAVE FOUND THIS INSURANCE VERY HELPING AND VERY EASY TO BE ON BOARD WITH EXTREMELY COMPETITIVE QUOTE”

Helpful Report

“Policy of £40.86 per month, with a deposit of £91.86 and the funny thing is the policy is not even active yet and they wanted additional premium amount of £81.00 including £25.00 administration charge to convert my "international licence." Had they checked the documents that were uploaded they would have seen that I have a full UK drivers licence for over 7 years, which was converted from South African licence as soon as I arrived. I have since cancelled this policy and gone elsewhere”

Helpful Report

Hi There, Sorry to see this review. Please can you send a policy reference or registration to gogirlfeedback@sabre.co.uk and we will investigate. Kind regards.

“Sexist init”

Helpful Report

Hi There, Thanks for leaving us a review. Please be advised we insure both male and female drivers. Should you require any further assistance please do not hesitate to contact us at gogirlfeedback@sabre.co.uk. Kind regards.

“Not happy with this service at all Being ridiculously over charged and spoke to someone on the phone regarding covid-19 first lady couldn't answer my question and put phone down on me called back to speak to a manager and she called me a liar waiting for her now to listen to previous call and call me back whith an apology most unprofessional company I have ever used stay well clear!!!!!!!”

Helpful Report

Hi There, We are very sorry to see this review and would like to investigate. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.couk in order for us to locate the policy record. Many thanks.

“GoGirl has been so deceitful and sketchy since the beginning of my contract. They have added charges at every opportunity and have given me misinformation in order to collect. Customer Consultants are untrained and rude, nobody has the knowledge or inclination to help. There is no complaints procedure to speak of. I have been put through the ringer by this company who have caused endless stress and charges. Save your money and avoid at all costs.”

Helpful Report

Hi There, We are sorry to see this review and would like to investigate this further. Please can we trouble you to send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Thanks in advance.

“If anyone is considering cancelling a GoGirl or Sabre insurance please beware they have an unforgiving customer service department. I just tried to cancel my Mum's car insurance as she is elderly, high risk and had a bump back in January - considering all things including COVID-19 minimum 3 months isolation she probably will never use the car again. GoGirl/Sabres response was OK, you now need to pay the remaining payments in full £485 (due to the bump in January), you'll have 7 days to pay and then it will go to debt collection!!! I said "OK in that case we'll just keep the policy running as it was to save money during the crisis". She then said, sorry we are now cancelling the policy as you have informed us that the car won't be getting used!! I'm now having to write a statement to them to say that one of the other named drivers will drive the car periodically to avoid the insurance being cancelled. You really can't make it up. I was also constantly reminded in a negative way that that call was being recorded. As if I was trying to fool them but wouldn't get away with it, really poor. Don't support GoGirl or Sabre Insurance after COVID-19”

Helpful Report

Hi David, We are very sorry to see this review and would like to investigate this. Please can we trouble you to provide a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.

“£596.01 x 10 for a first driver. HAHAHAHA never go bye bye”

Helpful Report

Hi There, Sorry to hear we've not been competitive for you on this occasion. If you need any further assistance please do not hesitate to contact us at gogirlfeedback@sabre.co.uk. Many thanks.

“Charged £20 late payment fee, even though I spotted it and rang them straight away to pay. They said no and I have to wait for them to call and will be charged, so it didn't need to be late. Companies like this set stringent charging policies to recoup their money - so they seem cheap but aren't - once your signed up. They say they are hassle free, but now I have to worry about them not contacting me as I'm a nurse and can't take my phone on the ward, so if they can't get hold of me they will void the insurance. They say they are hassle free, as a core principal. I regret signing up.”

Helpful Report

Hi Phoebe, Sorry to hear this. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk in order for us to locate the correct policy and investigate. Thanks in advance.

“When I got an insurance quote from Go Girl for my car that was much less than other quotes I was a little sceptical, but my Yorkshire blood overruled my thought processes and the idea of saving money won through, so I purchased the policy (Policy No: HIPY14PC01). Big mistake!!!! On the first day of the policy I downloaded my insurance documents from their portal and realised I had made a mistake and some how excluded commuting from the cover. No idea how that happened, but clearly it did and I had to call them to rectify the issue as I need my car to travel to work. While the support person was very helpful, I was charged £20 for the extra cover - fair enough, but then an additional £25 for amending my policy. I asked if they might be able to wave the policy seeing as I purchased the policy yesterday and I was half a day into it, but they refused and I therefore got hit with an additional £45 fee. Yes, it was my mistake, but if Go Girl want me as a future customer they should have waved the admin fee, so at the end of this policy I will not be renewing. My wife also has her car insured with Go Girl, so that will also not be renewed. Question to Go Girl? Was the admin fee of £25 really worth the loss of two insurance policies? The rip-off fees are clearly why Go Girl is able to charge lower premiums than others. I would urge anyone considering using Go Girl to check the policy charges, especially those for cancelling your policy! I considered doing this, but this was also a £45 fee! So much for a cooling off period!”

Helpful Report

Hi Paul, Thank you for leaving a review and supplying your policy reference number. We are sorry to hear of the issue raised and will take a look. A member of the team will be in touch in due course. Many thanks.

Go Girl Insurance is rated 4.4 based on 4,714 reviews