“Literally, the worst company to deal with. Rude, unhelpful, keep making me pay more money THEN trying to get out of insuring me. I have never had to deal with something like this before, its extremely stressful and unprofessional, I urge you to AVOID!!”
Hi Claire, we are sorry to hear this. Please can you send us an email to gogirlfeedback@sabre.co.uk with your policy number, so we can look into this further.
Kind Regards
“Horrendous. They have threatened to cancel my policy within 7 days if I don't pay £750 because I didn't immediately tell them my daughter had passed her driving test even though she's at university and never using the car”
Hi Tracy, we are sorry to see your review. Please can you send us an email to gogirlfeedback@sabre.co.uk with your policy number, so we can look into this further.
Kind Regards
Hi Vasia, Thank you for leaving a review and sorry to hear we are not as competitive as you had hoped for. If you need assistance or for us to look into anything please do not hesitate to contact us at gogirlfeedback@sabre.co.uk. Kind regards.
“AWFUL!!! Please, please, please DO NOT use this insurance company!! They charge huge deposits and threaten that they will cancel your policy after one late payment due to Corona virus, no sympathy or help what so ever. My monthly cost started at £150, then it went up to £180 and now it's £215 because of 'admin fee's' after they apparently had to change something on my file. They are all rude, not helpful in the slightest and are just after your money. Just be cautious because they will take your big deposit and then not care less about cancelling your policy. And they will put your costs up every so often with no real reason as to why. Scam artists and I would not recommend to anyone! Go elsewhere!!”
Hi Daisy, We are sorry to see this review and would like to investigate your comments further. In order for us to locate the policy please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Kind regards.
“Customer service is awful! Asked if there is any options for myself as i am experiencing financial difficulty due to covid-19 and was told they don't and charged me a late fee for taking the direct debit out on the wrong day. Do not open a policy with them!”
Hi There, We are sorry to see this review and would like to investigate this further. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.
“I wouldn’t give a 1, but you have to rate them. If you know what’s best for you and as a young driver, do not use this insurance. They only care for themselves, and your money. There are no benefits, being with them. I had an incident, a metal object in the road slashed both of my tyres. I pay monthly for insurance. Only to pay £307.00 to get my car towed. Because my excess is high, they are unable to reimburse me. What is the point of paying monthly fo insurance ? They’re not upfront, nor honest. As a young driver they take advantage. Go elsewhere”
Hi There, We are sorry to see this review. In order for us to investigate please can we trouble you to send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Kind regards.
“Never answer customer service
Emails
I was outside the country an issue occurred with payment
Telephone numbers wouldn't answer
My son called and they said they needed an email
I emailed twice no answer
No chat bot on line
They cancelled my car policy
Unbelievable if i could have had contact the matter would have been solved immediately
Very grumpy speaking to my son
Very poor service
Will not recommend them to their very poor communication
Never answered”
Hi There, We are sorry to see this review and would like to investigate. Please can we trouble you to send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Kind regards.
“Missed a direct debit as forgot it was coming out and with a pandemic was preoccupied went to pay 3 days later by debit card and they charged £20 late payment fee which is half again of monthly premium. Going to cancel as not being ripped off, how do they justify £20???”
“Charged for not telling them about expired points despite them admitting as they'd expired they wouldn't affect the price of the policy. Absolutely awful when I unfortunately had a minor accident, can't even begin to describe how poor their claim handling process is then when it came to renewal their customer service were rude and unhelpful. I have never known an insurance company demand to know exactly where I intend to take my car, how on earth am I even supposed to know that in advance?”
Hi There, Sorry to hear of the issues you have raised. We would like to investigate your comments further. Please can you send a policy number/claims reference to gogirlfeedback@sabre.co.uk? Kind regards.
Hi There, We are sorry to hear this. Please can you send some more information along with your policy number to gogirlfeedback@sabre.co.uk and we will investigate. Kind regards.
“This is the worst insurance company I had never seen in my life. They act nice before you accept the deal. But once you accept the insurance they will charge you however they want nd they will suck your all money. Its a big fraud to keep our deposits. Dont trust this company.”
Hi Sha, We are sorry to see this review and would like to investigate your comments further. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk. Kind regards.
Hi There, Sorry to hear this. Please can you send your previous policy number or registration to gogirlfeedback@sabre.co.uk in order for us to investigate. Kind regards.
Hi There, We are sorry to see this review. Please can you send some more information along with your policy number to gogirlfeedback@sabre.co.uk and we will take a look. Kind regards.
“If you want to be treated honestly and fairly when buying online avoid this company they do not follow online purchase legislation when they give you the wrong product they want to charge you to cancel and buy again rather than make the changes which you expect from customer service, you will not get it just a bill. AVOID at all cost if you can.”
Hi There, We are sorry to see this review and would like to investigate. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.
“After 3 years being a customer I’ve been charged 20£ due to a mistake they made. Worst customer service as being waiting 30 min for phone answer and after treated rudely”
“This insurance claims to be female friendly, that is just such a lie. My insurance quote doubled just based on the fact that I'm no longer working due to corona virus and am now a housewife. Also the fact that I had been insured with them for 2 years without any claim does not mean anything apparently. Absolutely poor customer service, no support, no proper answers or explanations. Apparently they are not very interested in repeat business. Don't use them!!!!!”
Hi There, We are sorry to see this review and to hear we have not been competitive for you on this occasion. Please send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will investigate. Many thanks.
“I HAVE NO BAD EXPERIENCE WITH GO GIRL INSURANCE RATHER IAM VERY HAPPY AND I HAVE FOUND THIS INSURANCE VERY HELPING AND VERY EASY TO BE ON BOARD WITH EXTREMELY COMPETITIVE QUOTE”
“Policy of £40.86 per month, with a deposit of £91.86 and the funny thing is the policy is not even active yet and they wanted additional premium amount of £81.00 including £25.00 administration charge to convert my "international licence." Had they checked the documents that were uploaded they would have seen that I have a full UK drivers licence for over 7 years, which was converted from South African licence as soon as I arrived. I have since cancelled this policy and gone elsewhere”
Hi There, Sorry to see this review. Please can you send a policy reference or registration to gogirlfeedback@sabre.co.uk and we will investigate. Kind regards.
Hi There, Thanks for leaving us a review. Please be advised we insure both male and female drivers. Should you require any further assistance please do not hesitate to contact us at gogirlfeedback@sabre.co.uk. Kind regards.
