“Pathetic customer service, hours of waiting and no help
Trying to find out what is going on with my car insurance, no documentation has been sent or email confirming the policy.
At this time they have my money but I don't have insurance”
Hi Miguel, we are sorry to see this review and the issues you're having trying to get hold of us. Can we ask that you email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can look into this further for you? Kind Regards.
Hi, we are sorry to see this review. Can I ask that you please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further? Kind Regards.
“APPALLING. Rude, unhelpful, curt customer service. Massive hike when moved from provisional to full license for my daughter. Been on hold for 45 minutes and have given up.”
Hi. We are sorry to see this review and hear of the issues you've had with customer service. If you would like us to investigate this further, please email your Policy/Certificate Number to gogirlfeedback@Sabre.co.uk along with an explanation of your issue. Kind Regards.
Hi. I'm very sorry to hear you're having issued getting hold of us. If your issue still hasn't been resolved, please email your Policy/Certificate Number and request to gogirlfeedback@sabre.co.uk and we will endeavour to get this resolved for you as soon as possible. Kind Regards.
“Trying to cancel car insurance as I have sold my car, held in a queue for over 40 minutes gave up, appalling customer service 0330 024 4747. Also not the cheapest for policy, fell for the GO GIRL thinking I'd be treated better.”
Hi. We are sorry to see this review. If there is anything you would like us to look into further for you, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk . Kind Regards.
Hi Karl. We are sorry to see this review. If there is anything we would like to investigate further, please email us at gogirlfeedback@sabre.co.uk Kind Regards.
“Very bad insurance company
Very bad insurance company.
I asked for a price quote shortly before my insurance expired. They sent a 1st quote of £2,955. I told them I had a security monitoring system in my car. and I asked for some discount for it. but after 2 days they sent me the 2nd quote as 6,418 pounds. I called with the phone. I explained the situation. He gave nonsensical answers on the phone.
I condemn this insurance company.
I do not recommend this company to anyone.
Stay away from this insurance company.
Mehmet Sah Karatas”
Hi Mehmet. I believe we have already picked this up via another channel but if not, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can look into this further. Kind Regards.
“2 times calling in 1 hour , waited 10 min and 6 mins no answer just same loop of music
1 time waiting 11 mins 40 , got bored and 26 mins across 3 calls is just not acceptable .Insurance up 15% from year 2 with one yr NCD ,
SO 2 years NCD with same Company nets you a 15% rise not a 5% reduction ?
No wonder no one wants to answer , As there is literally no reason for such Hikes !
Auto Renewal ? Hmm I'll wait to see what you say as you can dam well call me now ,Ive tried enough dont you think ?”
Hi. We are sorry to see this review in relation to the issues you have had getting hold of us and the increase in your renewal premium. Please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards.
“Once our daughter passed her test they were unhelpful and rude to our queries about changing the insurance from a learner to a qualified driver.
£169 for 10 days insurance as the policy renewed then, needless to say we won't be renewing with them. The guy on the phone clearly didn't like his job and was surly and unhelpful.
We understand that there would be a cost but that is ridiculous.”
Hi Kim. We are sorry to see this review and hear of the manner in which you were spoken to. If possible, would you be able to email your Certificate/Policy Number to gogirlfeedback@sabre.co.uk so we can look into this further for you? Kind Regards.
“I have used gogirl twice now, the first time was hassle free but recently (2022) when I signed up with them again they were asking for all my no claims bonuses. I submitted them all on their online portal, but then they came back to me saying the one document did not specify something correctly. I then got my previous insurer to email me another document which I submitted. Then all of a sudden they came back saying its 2 years old and cannot be used and I need to pay another 74 pounds. Ridiculous! As i had a no claims bonus with them that expired in 2021! I submitted everything correctly, yet they still charged me. They just want to get as much money out of you as possible. I will never be using them again.”
Hi. We are sorry to see this review and the issue you have had in relation to your no claims bonus. If possible, could we ask that you email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can investigate this further? Kind Regards.
“Took out an online policy through compare the market this afternoon as soon as the policy document came through I realised the date was wrong. Phone them and they wanted an extra £130 on top told them not to bother and cancel and they’ve just taken £45 of me for doing nothing I’m absolutely fuming scam artists absolute day light Robbery”
Hi Lisa, We are sorry to see this review in relation to the charges applied to amend your inception date. If possible, would you be able to forward your Policy Number to gogirlfeedback@sabre.co.uk so we can look into this for you? Kind Regards.
“A problem accrued with my DD I was notified by email & given 7 days by pay. They do not retry the DD as all others do.
I didn’t have access to my security number on card called to let them know. They cancelled my policy without informing me.
Worst customer service I’ve ever experienced the phone operators are rude and unhelpful.”
Hi Chelsey, I am sorry to see this review. If possible, would you be able to email your Policy Number to gogirlfeedback@sabre.co.uk so we can look into this for you? Kind Regards.
“I have just had to cancel a policy that I had for 2 hr 40 minutes due to circumstances regarding acquiring the car changing and have been told that I have to pay £45.
After asking 3 times whether there was anything that could be done all I kept being told was "it's in our ts & cs I'm afraid".
If I could have given a 0 star review I would have! Unbelievable!”
“I wanted to cancel my car insurance within an hour of ordering online - i hadn't even spoken to anyone taking their time. i was advised that the refund would be made back to me and that i would need to pay a £45 cancellation fee for administration!! would i recommend GO girl? absolutely not!!”
“Hello,
I moved a new address and I paid £45.16 including £25 administration fee. Why? It is a simple transaction, why am I paying £25 for that? It should be done online but no. And also customer service agent was not patient enough to explain why I have to pay this amount. Next year I will change my insurance company and pass the one which has better IT capabilities.”
Hi Yeliz,
Thank you for leaving a review and sorry to hear of the issues you've faced regarding the changing of your address. Please can we trouble you to send your policy number to gogirlfeedback@sabre.co.uk in order for us to locate the record and investigate. Kind regards.
“My experience with this insurance company was not good. In my case I HAD to call them despite me asking them to simply email me the quote. If course when you call, you then end up sitting in a delightful call-centre queuing system - something which their marketing gurus haven't yet realised NOBODY enjoys doing. This depsite the fact that all other insurance companies I deal with are quite happy to email you a quote. They gave me conflicting information following two calls to them and they also require you to call them in order to pay for a renewal - the concept of making an online payment doesn't seem to be available.. really bizarre in this day and age!
Their renewal quotation was also SIGNIFICANTLY higher than the competition which makes me think that they lure you in for the first year and then make up for their lower first year's quotation by hiking their premiums in year two. Last but not least I am are truly surprised that in these "woke" times that we live in, how a company can advertise that their insurance is only for women drivers. Can you imagine the outcry if somebody started an insurance company for men only and called it GO BOY! It would be no doubt be greeted with hundreds of protesters and shut down within days!”
Hi Brendon, Thank you for leaving us a review and sorry to hear of the issues you have mentioned. Please email us at gogirlfeedback@sabre.co.uk and provide your policy number so we can locate the record and investigate. Kind regards.
Hi Jensen, We are sorry to hear this and would like to investigate your review further. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk in order for us to locate the policy. Kind regards.
“This company is absolutely ridiculous the communication between them and myself has been terrible, even after speaking to them on the phone to change some details on my policy I’ve had to ring back and check that they’d changed my details as it wasn’t showing on my documents and the lady didn’t have any record of me even speaking to them the day before to do so. I’m not renewing my policy with them and won’t be using this company again!! Terrible customer service. Wouldn’t waste my time if I was you.”
Hi, we are sorry to see this review. Please can you see us an email to gogirlfeedback@sabre.co.uk with your policy number, so we can look into this further.
Kind Regards
