Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.44

4.4 Rating 4,714 Reviews

88 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,714 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was everything great,”

Helpful Report

(Car Insurance) -

“Read all the reviews after I had a problem with paying for my daughters policy and was shocked to see so many negative posts. My daughter has just passed her test and Go Compare came up with Gogirl as the best price , plus free legal aid so I went for it. Filled in the online application with Gogirl , then rang them to confirm that all was ok , which it was. Problem with their online paying system meant i had to ring them again and do it over the phone. All this was easy and the staff were fine. Main issue was that they never sent me any confirmation of purchase or any of the policy documents , so was unsure if the insurance had gone through. Tried emailing but all came back as non deliverable. Really worried by now so rang them this morning. All was sorted in a few minutes and docs emailed straight across. Also emailed Sabre and 2 other depts with my concerns , all came back to me next day with an explanation and apology. To be honest , I felt that although there were a couple of things that could have been improved , the service and follow up was very good and the staff were fine. Im always polite to start with and not assy with the staff , and this seemed to do the trick.”

Helpful Report

“Go girl is cheap for a learner driver, but once you pass the premium quadruples. Most learners will pass within a year so they know this will likely happen, but then they charge you £25 as an admin fee, and for me, a further £800 for the remain 6 months of the policy. The £25 although in their terms and conditions for ANY change in your policy was absolutely ridiculous for something that most learners will do part way through their policy - PASS! There was another £25 charge for entering the 5 digits of my new number plate too. So beware that the cheap initial price may inflate - sounds like the airline industry! What happened to good old customer service and not leaving a bad taste? How hard can it be? Treat customers well and they will come back! Duh! I would certainly pay more now for a company that would give a BETTER SERVICE THAN GOGIRL”

Helpful Report

(Car Insurance) -

“Awful customer service when you speak on phone. Attitude is they really don't value your custom at all.”

Helpful Report

(Car Insurance) -

Go Girl Insurance is rated 4.4 based on 4,714 reviews