Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.41

4.4 Rating 4,316 Reviews

87 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,316 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not getting the quote cheaper anywhere else. suitable for our needs”

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“Customers service was very good when I first phoned about my renewal , but when I phoned to pay it the service was very poor felt like I was been rushed into paying my money and the girl that was on the phone wasn't realy bothered about helping me out”

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Thank you for the review and renewing your car insurance with us for the coming year. In order for us to investigate this further please can you forward your details to gogirlfeedback@sabre.co.uk

“they were easy to pay and a good quote but they did make a mistake of the name of the policy holder.”

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“No problems with contact service, seem helpful.”

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“Go Girl was really easy to set up. They are so cheap too”

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“Go girl helpful with original quote when I changed my car a month after policy had started the gocompare price had gone up by over £50 (5 days later when I put quote in to see what new car insurance would be )”

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“Advisors where helpful but their manager was not very understanding about circumstances. There website does not confirm your start date when it is directed to it via a comparison site. Not happy having to over the odds for technical error”

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Thank you for your review. Please can you email your details to gogirlfeedback@sabre.co.uk so we can look into this.

“Good customer service and economical insurance with more options.”

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“Good price. Only had to contact customer service once and was unfortunately given the wrong advice, however another assistant was able to correct the issue efficiently.”

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Please can you email your details to gogirlfeedback@sabre.co.uk so we can look into this.

“Easy to sign up”

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“GoGirl was easy to use on-line and got a decent quote and was able to get car insurance for myself and my daughter. I would recommend this to my friends and family.”

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“Quick and efficient in amending my policy for me, however I received rubbish service when my car was rear ended. Sorted now but took a lot of motivating for them to actually do something about it”

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Sorry to hear your comments about our claims service, if you would like us to investigate please send your details to gogirlfeedback@sabre.co.uk

“so far so good. Decent quote for my daughter's insurance. No idea what they're like on customer service though....”

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“Very easy website, good monthly price. Excess is a bit pricey for a young driver however.”

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“I have just purchased car insurance on line. I cant print anything off yet as i have no access to a printer at home. It would be useful if you could view this without having to down load it as the only thing I have is an old computer and I don't trust if I down load it now it will disappear in to cyber space!! hopefully when I am in work on Monday I wont have any issues!!”

Helpful Report

Hello Kim. If you have any problems printing your documents please email me at gogirlfeedback@sabre.co.uk and we'll try to help. Go Girl.

“Cheapest out of all the car insurance companies by quite a far bit but due to myself not being a UK resident, I am still paying a ridiculous amount.”

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“Very poor customer service, ended up terminating policy and taking my business elsewhere”

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(Car Insurance) -

“It was everything great,”

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(Car Insurance) -

“Read all the reviews after I had a problem with paying for my daughters policy and was shocked to see so many negative posts. My daughter has just passed her test and Go Compare came up with Gogirl as the best price , plus free legal aid so I went for it. Filled in the online application with Gogirl , then rang them to confirm that all was ok , which it was. Problem with their online paying system meant i had to ring them again and do it over the phone. All this was easy and the staff were fine. Main issue was that they never sent me any confirmation of purchase or any of the policy documents , so was unsure if the insurance had gone through. Tried emailing but all came back as non deliverable. Really worried by now so rang them this morning. All was sorted in a few minutes and docs emailed straight across. Also emailed Sabre and 2 other depts with my concerns , all came back to me next day with an explanation and apology. To be honest , I felt that although there were a couple of things that could have been improved , the service and follow up was very good and the staff were fine. Im always polite to start with and not assy with the staff , and this seemed to do the trick.”

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“Go girl is cheap for a learner driver, but once you pass the premium quadruples. Most learners will pass within a year so they know this will likely happen, but then they charge you £25 as an admin fee, and for me, a further £800 for the remain 6 months of the policy. The £25 although in their terms and conditions for ANY change in your policy was absolutely ridiculous for something that most learners will do part way through their policy - PASS! There was another £25 charge for entering the 5 digits of my new number plate too. So beware that the cheap initial price may inflate - sounds like the airline industry! What happened to good old customer service and not leaving a bad taste? How hard can it be? Treat customers well and they will come back! Duh! I would certainly pay more now for a company that would give a BETTER SERVICE THAN GOGIRL”

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(Car Insurance) -

Go Girl Insurance is rated 4.4 based on 4,316 reviews