“The price I got for my insurance from this company was by far the cheapest I received (£240 cheaper than the other compare site with the furry creatures). Very quick and easy registration and payment. I had trouble with a quote from the other compare site and Swintons insurance (who offered the same policy by the way from the same insurer!). I had a quote in the morning which I tried to pay for in the afternoon. They would not take payment and I had to phone them to find out why. In the mean time their quotes increased by £200. They would not honour their previous quote trying to wriggle out of it on a technicality. The quoting system is flawed on comparethemarket in that it asks how long my daughter has held her provisional license. My daughter got her license 2 months before her 17th birthday. Well apparantly insurance systems do not recognise this fact and go by when she was actually allowed to drive (ie on her 17th birthday). They would not honour their quotation because their system could not verify the start date of her license as shown on the license itself. Total idiots. Would not admit their mistake and would not honour their quote. Do not use Swintons! Any how maybe it was a good job in the end because I got a much cheaper quote from gocompare and Go-Girl. The process was much quicker and easier.”
“Very Straightforward and efficient with no unnecessary complications. The price was fairly payable by Direct Debit - honestly couldn't ask for a better service.”
“I have taken a policy out for my daughter but having read these reviews I am a little concerned. I will keep an eye on the installments and I have got my solicitor friend to read all these documents - Fingers crossed this will be fine as the on line process as very good and I would hate for it to be let down by the after service”
“Always polite, courteous, and punctual. Quick to offer advance warnings of fees, promotions, or upcoming changes. Simple and basic service but fulfil their role well.”
“I have only been driving for two years and experienced bad customer service for another insurance provider. I got a very good quote from Go Girl as my second insurer and when I changed my address the operator I had spoken to was really helpful and clear, so we both understood, and everything was completed to my highest satisfaction. I am happy to renew another year as I am very pleased with my new quote and the service they had given in the last year.
You " Go Girl ", and keep up your staff training as this is highlighted from my experience.
Yours Truly,
A very happy customer.”
“Re: the review stream below under my name - you will be interested to learn that I have had a letter from Go Girl. The content is as below. I will leave you to decide what you make of this organisation's admissions, and whether you wish to risk the same disrespectful and illegal treatment.
I have had to point out that regardless of whether an e-mail was sent or not, it doesn’t detract from this organisation changing a direct debit instruction without my knowledge or consent. I have had to point out the legal consequences of this.
An increase in the premium of £70 per annum without explanation or consent is not the sign of an organisation that adheres to the law or any principal of integrity. The concept that somehow a ‘gesture of goodwill’ is now appropriate after an admittance of liability on their behalf, illustrates a lack of any idea as to how serious this Company’s actions have been. ‘Goodwill’ doesn’t come into it. Complying with the law does.
If anyone else has had the same issue ( i.e. an unauthorised and unexplained increase in premium followed by an uncommunicated & unauthorised change in direct debit ) then it would help me if I could understand if the assertion that this was a ‘one off error’ is indeed true.
The content of the letter from Go Girl is as below, and follows on from a letter that denied that the Company had done anything wrong and blamed me for its behaviour:
It says:
“Thank you for your letter dated 9th march 2016 and I note your comments.
I would like to confirm that at first instance it was believed that an e-mail was sent to you confirming what the new direct debit instalments would be. However upon further investigation into this matter it appears that there has been an administrative error and the e-mail confirmation was never sent. I can advise that this was a one off error and Go Girl ensures that emails are sent to a policyholder to confirm what new direct debit instalments would be, in the event they have to change.
I would like to offer my sincere apologies for this error and can advise that Go Girl will waive the additional £7.69 that has been added to each instalment, thus meaning that your instalments will return to the original amount that was agreed at inception. I can also agree to refund the additional £7.72 that has been paid on the February instalment and finally, as a gesture of goodwill, Go Girl are willing to offer £50 compensation as a result of any inconvenience that this may have caused you.
Again I apologise for the way in which this policy has been handled, however I can assure that this was a one off occurrence and measures have been taken to ensure that this does not happen again.
Please confirm in writing if you are willing to accept my offer and I will then arrange for the amendments to be made and the sum of £57.72 to be credited to your account.”
I have sent a reply, which had to be sent again because Customer Services couldn’t accept a Word Document! I have not any acknowledgement or response.
I have asked for answers to many questions which have yet to be answered and turned down the ‘gesture of goodwill’ as inadequate bearing in mind the Company appears to have knowingly broken the law ( breach of contract and breach of the consumer credit act ) and could be cited for fraud. The changing of a direct debit instruction is a known deliberate act by someone within the Company, knowing that there is no permission or agreement from the payee.
If you decide to take insurance out with this Company do watch out for what appears to be an organisation that apparently has no regard for the law nor has any integrity, let alone any efficiency in managing its own administration.
As this organisation is another subsidiary of Sabre Insurance, I would think hard about taking any insurance product from a business owned by this Group.”
“Hi. It's only a year since I've been with the company and I have to say it gives the best services and quotes ever. Gogirl has helped me a lot ever since joining and I couldn't be any happier.”
“The Worst Car Insurance company EVER. Their customer service is worse than no service at all. I have purchased the insurance, and after paying the first installment, I was requested to provide a bunch of documents which half of them I did not have as we had currently moved, so the proof of address could not be provided yet, plus the V5 form has not come in the post for a month, etc No matter what I emailed them, each time I have received an email from a different staff member saying that they will cancel the policy if I do not provide the documents, ignoring the fact that I did not have them at hand. After nearly a month of emailing, I have finally received all the documents I needed, except from my proof of address (after moving the house, all the bills were sorted by my daughter and therefore were only under her name). They then suggested me downloading bank statement and sending them over a pdf copy of it. It has been done and accepted. Today, days after sending over the bank statement I have received an email saying my policy been cancelled. Just like that. No explanation, no reason, just a suggestion to get a new policy before driving my car from tomorrow! Never ever have I experienced such a service, such lack of the communication between the team, ignorance and stupidity. AVOID THIS COMPANY AT ANY COST OR THEY WILL FIND THE WAY TO MAKE YOU GO MAD!”
Hello. Sorry so see your review. Please can you email me at gogirlfeedback.co.uk with your policy details and we will look into this for you. Thank you
“We purchased insurance for our daughters car online with Go-Girl, we filled out everything on 13/03 in the evening, and payed by card (£109.72). At 10.12pm we received an e.mail stating that they needed copies of drivers licences and proof of my husbands NCD. When we went to do this on the evening of 14/03 at around 6.30, we realised because my husband now deives a Motorbility car that his NCD was no longer valid, so we couldn.t proceed with the insurance with Go-Girl. We sent an e.mail cancelling the insurance with a request for the return of our money. This was sent at 19.57 less than 24 hours after the request for "more information". Today I was horrified!!! to find that the money has been returned to our a/c less £44.98 cancellation fee!! I rang and was told that is the standard charge for cancelling!! I feel some of these online companies are nothing short than scandalous in how they behave!!”
“My daughter is insured with this shocking company. At only 20 years old she was involved in a multi vehicle RTA on the motorway and their support (or lack of) has been absolutely disgusting. She has been misinformed constantly and even though she had a letter from the police stating the other driver was at fault was told this didn't state she wasn't and therefore they wouldn't help her. She has been told on several occasions one of the vehicles was claiming against her which is completely untrue and that she will lose her no claims. Following such a distressing experience (her first accident in 3 1/2 years) I would have hoped a little compassion would have been in order, however GoGirl have caused her such stress she is struggling to recover from her ordeal which required surgery. The matter is now with a solicitor. I can't stress strongly enough how disappointed I am and would urge anyone considering using this company to stay well away from them. They will take your money but if you need any assistance they will run a mile. The police have even told her they have experience with this company and have always found them below the standard of other insurance companies and suggested when her policy expires not to use them again. Sadly she is stuck with them until November. Shame on you GoGirl.”
Hello. I'm sorry to see your review regarding our claims handling. Please can you email me at gogirlfeedback.co.uk with your policy details and we will look into this for you. Thank you
