Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.40

4.4 Rating 4,302 Reviews

87 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,302 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Oh my goodness ..... It's impossible to get through. I just have a quick question and I have tried and tried and tried for hours ...... Absolutely terrible”

Helpful Report

Hi, we're sorry to see this review. If you still haven't been able to get an answer to your query, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“1. EXCESSIVE LONG WAITING TIME ON CALL NORMALLY TAKES MORE THAN 45 MINUTES TO GET THROUGH 2. IN-EFFECTIVE COMMUNICATIONS AND SIMPLY PUSHING BACK AND FORTH ON THE DOCUMENTS YOU ALREADY SUBMIT. THEY DON'T EVEN LOOK AT YOUR EMAIL REPLIES CAREFULLY FOR DOCUMENTS REQUESTED. KEEP MESSING AROUND WITH MY DETAILS EVEN THOUGH I HAVE PROVIDED EVERYTHING REQUIRED AND GIVEN A SPECIFIC LIST OF DOCUMENTS. 3. CARELESS REVIEW PROCESS ON CLIENT'S DOCUMENTS THEY STILL MISTAKENLY CLASSIFIED MY EMPLOYMENT STATUS EVEN THOUGH I SENT EVERYTHING THEY NEEDED MONTHS AGO. 4. POOR REVIEW ON TRUSTPILOT, AND NOW WHAT? ARE YOU EXPECTING TO GET BETTER REVIEW SCORES JUST MERELY CREATING A PROFILE ON ANOTHER WEBSITE WITHOUT IMPROVING YOUR CUSTOMER SUPPORT QUALITY? 5. POOR DESIGN FOR THE PAYMENT PORTAL THE CLIENT'S PORTAL LOOKS AWFUL AVOIDING AT ALL COSTS, DONT CHOOSE GOGRIL UNLESS YOU ARE DEPERATED OR DON'T HAVE A CHOICE.”

Helpful Report

Hi Rakshit, we're sorry to see this review and the multiple issues you have faced in relation to your policy. If you would like us to investigate this matter further, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.

“Absolutely terrible company. I wrote my wife's profession correctly in the policy (retired). However, this company says you need to update your profession. Every week they ask me 91.08 GBP for it. And I say my wife's profession is up to date every week. They definitely need money! Never again...”

Helpful Report

Hi Ahmet, I'm sorry to hear you're unhappy with the charge to update your policy. If you would like us to investigate this matter further, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.

“impossible to get through on phone and no one replies to emails! absolute joke. wont be using them again.”

Helpful Report

Hi Suzanne, we're sorry to hear you've received no response to your query. Would you be able to email your query along with your Policy/Certificate number to gogirlfeedback@sabre.co.uk? Kind Regards.

“Having complete the online supermarket type questionnaire for my car insurance and selecting Go Girl, I then completed their own questionnaire to take out a policy. Having completed all the content with the full and correct information, I was then asked to submit copies of our driving licences, which I did. Further this I am now being charged a further £600+ for nominated drives speeding ticket which I had already entered the details for every time I’d applied for a policy. Further to this, I’m to pay a £25 admin fee. Am now on hold (15 mins and counting) to pay the fee (have to call - can’t pay online….). Feeling like I aimed low on this policy and should’ve seen the cheaper quote as a sign of general quality. Everything from the policy docs platform to waiting for this call to be answered is like something from the late 90’s. AVOID!”

Helpful Report

Hi, we're sorry to hear of your dissatisfaction regarding your premium and the hold times you've been experiencing trying to contact our customer services. If you still haven't been able to resolve this, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.

“7 days and still trying to get thro by phone and emails shocking service I recommend people avoid”

Helpful Report

Hi Sarah, we're sorry to see this review and your issues regarding contacting customer services. If you still haven't been able to get through to someone, would you be able to email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further? Kind Regards.

“Been trying to get through to speak to someone for a few days now totally unacceptable, You can only update details via phone but nobody answers Daughter is newly passed driver and cannot go out without insurance being updated please answer the phone!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Hi D, I'm sorry to see this review and hear of your issues trying to update your policy. I believe we have since picked up your email for review, but if not please email your Policy/Certificate number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“4 days of trying to get you to pick up the phone each time on for over 45 mins , and an email to customer services , which has been ignored , absolutely shocking service , how are still registered with the FCA? Wanted a second quote , but you have lost out on that business, also wanted to make changes to current policy. not acceptable .”

Helpful Report

Hi, I'm sorry to hear you've been having issues getting hold of customer services. If you still haven't been able to obtain a quote to make a change to your policy, please forward your request along with your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Absolutely dreadful, non-existent customer service. Threats to Cashel insurance months after taken out due to 'unacceptable ' no claims documents but not explaining what they actually want. Never answer the phone.”

Helpful Report

Hi Sara, we're sorry to hear you've been struggling to get hold of us to discuss your issue. If you still haven't been able to speak to someone, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk along with an explanation of your issue. Kind Regards.

“Appalling service...constantly on hold with a switchboard taking a number for call back. Very poor.”

Helpful Report

Hi Geoff, we're sorry to hear you've been having issues contacting our customer services team. If you still haven't been able to resolve your query, please email your Policy/Certificate Number to insure2drivefeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Tried 4 times to contact Customer Services, at different times of the day, on hold for approaching a total of 90 minutes, no answer. Wanted to add a named driver to the policy because the portal doesn't have the facility to update policy details. Very disappointed. Have tweeted and emailed, no response...is there anybody there?”

Helpful Report

Hi Chris, I'm sorry to hear you've been struggling to speak with customer services. Would you be able to email your Policy/Certificate Number to gigirlfeedback@sabre.co.uk so we can look into this further for you? Kind Regards.

“i can't reach the customer service even though i called 6 times.”

Helpful Report

Hi Ercan, I'm sorry to hear you've been unable to speak with customer services. If you still haven't managed to get through, please email your Policy/Certificate Number along with your issue to gogirlfeedback@sabre.co.uk. Kind Regards.

“Scam don’t get insurance with them changed car to exact same litre engine they agreed the insurance would stay the same as soon as it came to paying they added £1400 on for changing the car over which is the same as the insurance was for a year absolute scammers don’t but insurance with them”

Helpful Report

Hi Liam, we're sorry to hear that you were unhappy with the price to change the vehicle on your policy. If you would like us to investigate this further, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.

“I had two cars insured by the company. One of the cars was broken down. It was insured on August 8, 2021, with a monthly installment of 51 pounds per month. The down payment of 130 pounds was deducted, and it broke down after 3 months. The insurance continued to be paid on it. With the cancellation, and when requesting a certificate of no accidents, we were informed that they would send it via e-mail. The car was repaired and re-insured, and when choosing the number of bonuses, 1 was written, and the insurance was done. A week ago, we were asked for a certificate and told them that it was within the company, and we did not find any justice. Yesterday, the insurance for the car was canceled. I am upset about that.”

Helpful Report

Hi Adel, we are sorry to see this review and the issues you have had. I can, however, see your follow up review confirming this has since been resolved for you and I'm pleased to hear this. Kind Regards.

“Not everyone has over an hour to spare on hold If you require customers to inform you of a changes to a policy and only offer a phone number to do this then employ someone to answer the phone”

Helpful Report

Hi, we're sorry to see this review and your issues getting hold of someone to make an amendment to your policy. If you still haven't been able to make this change, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.

“All good until you have to speak to a person and then good luck”

Helpful Report

Hi Russell, we're sorry to hear you're having issues getting hold of someone to speak to. Would you be able to email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk if you still haven't been able to resolve your query? Kind Regards.

“On hold since 40min and no one answered the call so far. Very bad customer support.”

Helpful Report

Hi, we're sorry to hear you're struggling to get hold of someone. If you haven't been able to resolve your query yet, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.

“been on hold for an hour - this is not very good customer service”

Helpful Report

Hi, we're sorry to hear you're struggling to get hold of someone. If you still haven't been able to resolve your query, would you be able to email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk? Kind Regards.

“Never answerthe phone. Been on hold for 40minutes. When I email them from the email address they write to me on they say they can't help me as that is not the registered email address. If this is for women, women are too busy for this terrible level of customer service. Avoid”

Helpful Report

Hi Becks, we're sorry to hear you're struggling to get hold of someone. If you still haven't been able to resolve your issue, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“I spend 3 hours calling and without getting through to an operator”

Helpful Report

Go Girl Insurance is rated 4.4 based on 4,302 reviews