Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Go Girl Insurance Reviews

4.4 Rating 4,300 Reviews

87 %

of reviewers recommend Go Girl Insurance

Company Reviews

4.4

Based on 4,300 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

Write Your review

Tell us how Go Girl Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You cannot hold of anyone on any of the telephone numbers - been holding for over 2 hours I have been trying to renew my insurance policy but cannot get through to anyone to take the payment Now trying the claims line and still no answer so wont be renewing because they are clearly not available to help if you need them”

Hi Kylie, we're sorry to hear you've been struggling to get through to us. If you haven't been able to resolve this yet, please email your request to gogirlfeedback@sabre.co.uk and we will chase this up for you. Kind Regards.

“Appalling service. I am not convinced there is anyone manning their customer service department. I have been ringing every day since 26th June (nearly two weeks) 3 times a day. Been on hold for an average of 14 minutes before I have to give up. I am trying to upgrade my policy to include business insurance and give you more money!!! I have had one email response telling me that it is no problem, advising the charge but then saying call us to arrange, BUT YOU DO NOT ANSWER!!! Now I’m getting generic emails saying you will cancel my policy in 7 days if I don’t get in touch 😡🤬😡🤬 Please can someone please call me or just give me a full refund and I’ll go to a proper company! Absolute disgrace!!!!!! GoGirl and Sabre, give both these businesses a wide birth of prepare to be disappointed”

Hi Keeley, we are sorry to see this review. If there is anything you would like us to look into further, please email your Policy/Certificate/Quote Number to gigirlfeedback@sabre.co.uk. Kind Regards.

“Absolute waist of time. Within two months of being with them they canceled my insurance without notifying me took multiple payments in one go and then said they canceled because I haven’t paid. I have sent over 20 emails and been on hold on their customer service for over 3 hours on hold without speaking to anyone. When they do answer they told me to pay online with a link that doesn’t even work. Would never go for them ever again. Complete waist of time.”

Hi, we're sorry to hear of these issues you've been having in relation to your policy and customer service. If there is anything you would like us to look into further, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“Very very good very very nice”

Hi Omed, we note that your comment is positive yet your review is only 1*. If there is anything you would like us to investigate, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“Very bad service, they didn't take phone call and no replay mail”

Hi Joby, we're sorry to hear of the delays in getting through by phone and lack of response to your emails. If your issue remains unresolved, please email us at gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards.

“Worst company ever -5*”

Hi Cabir, we're sorry to see this review. If there is anything we can look into for you, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“Over a period of a week I made 9 calls to Go girl and was on hold for a total of two hours and not once did anyone pick up my call. Shocking customer service. I am now waiting for a refund - nearly three weeks after I first contacted them. Numerous emails have been sent too with everyone saying to contact them on a phone number that never gets answered. They maybe good value for money but this counts for nothing if you want to contact them over any issues. Everyone needs to be aware of how shocking they are.”

Hi, we're sorry to hear of the difficulties you've been facing trying to get through to customer services and delays in your refund. If you still haven't received this, please email us at gogirlfeedback@sabre.co.uk and I will investigate further for you. Kind Regards.

“Very bad service no answer call 😡”

Hi Nadeem, we're sorry to hear you've been unable to get through by phone. If still unresolved, please email your request to gogirlfeedback@sabre.co.uk. Kind Regards.

“Waiting on the phone for hours (over 5hrs), never gets answered, no updates on position. Useless. Dreadful music too, makes you think someone is answering every 2minutes or so. All we want to do is update daughters license status, she's passed her test and can't drive yet after 2 days of trying. Again useless.”

Hi, I'm sorry to hear that you've been delayed in getting through to customer services. If you still haven't been able to make the amendment to your policy, please email your request to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“I was waiting 1 hour and 10 min for someone to answer the phone. But no one did. it was really bad”

Hi, we're sorry to hear of the call delay you experienced and being unable to get through to an agent. If you still haven't been able to resolve your query, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can investigate further. Kind Regards.

“No body answers the phone on the customer services number. The live chat option on the mobile site does not have any kind of link to a live chat. There is no response to emails either. I have been trying to contact you since 27th and have not managed to get through.”

Hi Cathy, we're sorry to see this review and the issues you've had getting on contact with customer services. If you still haven't managed to get through to someone, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist further. Kind Regards.

“I have been on hold for 45 minutes only to have someone pick the phone up and say there is up to a 45 minute wait to have the call answered and put me straight back on hold. I am just trying to make a simple policy adjustment and there is no online chat facility available. This has given me time to read my existing policy and be aware if you do have to make a claim you have to pay £200 additional on you excess for the privilege. if anyone in customer service would like to pick up my call this would be great as I am nearly a further 30minutes down the line. And will submit another review every 15 minutes I am on hold”

Hi Kiye, we're sorry to see this review. If you still haven't managed to resolve your issue, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Answering the phone might be a helpful way to give good customer service. Been on hold for 4 x >1hour. Only time they’ve answered the phone is to tell me their systems were down and to call back later. No on hold message to give an idea on queue position or expected hold time. Infuriating!!”

Hi Jenny, we're sorry to hear you've been having issues getting through to customer services and lack of clarity in relation to queue position. If you haven't been able to resolve your query yet, please email your request to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Awful customer service. I have been trying to contact Go Girl fro 5 days this week. I made 7 phone calls, all unanswered after 45 mintutes hanging on and have sent 8 emails all with no reply. Avoid at all costs. Truely shocking.”

Hi Paul, our apologies for the delays you've faced when trying to get through to us. If you haven't managed to answer your query yet, please email your request along with your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.

“Have an existing Motor Car Policy with GG Phone Call Nos 1 left hanging with no answer or updates after 45 mins Phone call nos 2 approx 1 hour later no answer after 10 mins, i then hung up Am purchasing a new car in 48 hours and wanted to inform GG of the change or amendment to the policy and request a quote for the top up payment for the remaining 5 months left on the policy, or if quote too high to cancel the remainder of the insurance period. After 2 non answers described above, i sent email to customer services today (thursday) but need a reply prior to picking up car on saturday, "not confident" this will happen by the way i have been treated so far. What happens when you need to speak to a rep urgently after an accident, i shudder to think”

Hi Marc, we're sorry to hear of the call hold times you experienced when attempting to amend your policy. If you still haven't received a reply with regards to your request, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards.

“Absolutely rubbish, never answer the phone gave up several times after being on hold for 30 minutes, I am now in the process of cancelling this policy. To treat customers with such contempt is unforgivable. Avoid this company at all costs,.”

Hi Paul, we're sorry to hear you've been having issues getting through to us. Please forward your cancellation request on to gogirlfeedback@Sabre.co.uk if this hasn't yet been processed for you. Kind Regards.

“Cannot get through to customer service to ask a question about my policy. Just on hold forever. Emailed instead and got an automatic email back saying responses were delayed due to the bank holiday. It is 19th June today - there has not been a bank holiday for 3 weeks.”

Hi, I'm sorry to hear you've been unable to get through to us. If you haven't been able to get an answer to your query yet, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Impossible to contact customer services when you need to make amendments to your policy been on hold for over 6 hours over two days!! Yet if you need to make a change you’re meant to tell them immediately. Emailed customer services and you get an automated response saying someone will respond in 72 hours consequently when changing our vehicle we have had to take our temp insurance costing us double!”

Hi, our apologies that you have been struggling to get through to us. If you still haven't been able to get through to make this amendment, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Customer care is terrible , have called several times to make some amendments on my policy but not able to get through Phone kept ringing for hours and no response .”

Hi, we're sorry to hear you are unhappy with the customer service received and being unable to get through. If you still haven't been able to resolve this, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can investigate further. Kind Regards.

“Oh my goodness ..... It's impossible to get through. I just have a quick question and I have tried and tried and tried for hours ...... Absolutely terrible”

Hi, we're sorry to see this review. If you still haven't been able to get an answer to your query, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

«
1
2
3
4
5
»

Go Girl Insurance is rated 4.4 based on 4,300 reviews