The customer service is good. My miles was coming to an end and they offered me some bonus miles what’s really kind of them. The blackbox situation is really bad and poor the blackbox is inaccurate and really disappointed with how it acts and performs when I am driving and gives incorrect scores. I believe the blackbox gives incorrect scores due to the bonus system they have on their system if they didn’t have this I believe the black box would be great because it would give correct scores I feel they are scared to give good scores because you can get rewards from them.