Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

Write Your review

Tell us how Carrot Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are easy to talk to and try to help as much as possible. Good service. The only thing that I’d say is if you drive someone else’s car and need a black box then it records all journeys made in the car. This isn’t great for me because I drive my mums car which means all her journeys are recorded and scored too which uses my miles more.”

Posted 3 years ago

Hi, Thank you for your review and I am sorry to hear you have been experiencing issues with your telematics device and the mileage, to discuss in more detail can you please contact us via live chat? Have a great day! Many Thanks – Chris @ Carrot

Posted 3 years ago

“Admin fees are so expensive and so is my insurance with a BLACKBOX. My scores don’t seem to be accurate and change drastically all the time. Took a while to get my BLACKBOX in as communication was poor”

Posted 3 years ago

Hey Bridie, thank you for your review. Sorry you are unhappy with our fees, please be assured these are presented online before you take out a policy with Carrot. Regarding your box and scores, please could you contact us via our Live Chat? Many thanks - John @ Carrot

Posted 3 years ago

“Carrot Insurance have an excellent app and online chat service which is relatively quick with response.”

Posted 4 years ago

Hey, thank you for your review. Have a great day. Many thanks - John @ Carrot

Posted 4 years ago

“A bit cumbersome to deal with.”

Posted 4 years ago

Good morning. I'm sorry to see your comment. I'd like to look into any issues you've had. Please get in touch using the LiveChat service on our website and we can help you. Many thanks Vicky

Posted 4 years ago

“The customer service team are quick and responsive and answer your problems quickly.”

Posted 4 years ago

Hey Kieran, thank you for your review. Have a great day! Many thanks - John @ Carrot.

Posted 4 years ago

“As it’s all online it’s hard to get your point across to the staff so things take longer then they should”

Posted 4 years ago

Hey Kane, thank you for your review. We take all feedback on board and will ensure this is looked into for you. Many thanks- John @ Carrot

Posted 4 years ago

“Easy to use, I don’t even look at the app”

Posted 4 years ago

Hey, great to hear you are finding your policy easy to use! Make sure you're checking your app for useful driving tips and how to retrieve your rewards! Many thanks- John @ Carrot

Posted 4 years ago

“Good customer service but with the black box I go the same place at the same time each day and some times I can get a low score for using the car at that time and other days it will be a 10”

Posted 4 years ago

Hey Ryan, thank you for your review. Please head over to our Live Chat and we can discuss this in more detail with you :). Many thanks- John @ Carrot

Posted 4 years ago

“Overall good blackbox insurance, however price is too much for me personally. Also the scoring system for journeys with the blackbox is quite unfair as I leave for work early in the morning and I get a low score just because of the timing of my job.”

Posted 4 years ago

Hey Feras, thank you for leaving us your review. Should you wish to discuss our product in more detail and have a greater understanding of the telematics terms, please head over to our Live Chat and we can help you with this :) . Many thanks, John @ Carrot

Posted 4 years ago

“Hi, I feel the live chat is super easy to get on and the reply’s are very quick. But on two occasions I’ve been logged out too soon and had to start again. Maybe if you could adjust the settings so you are put on to the recent person who was just helping you :)”

Posted 4 years ago

Hey Maria, thank you for your valuable feedback! I will ensure this is passed to the relevant people for you. Many thanks - John @ Carrot

Posted 4 years ago

“Good price for renewal based on my good driving Would prefer to speak to someone when making changes”

Posted 4 years ago

Hey Scott, thank you for your review. Please don't hesitate to ask for someone to call you when on Live Chat, we will always do what we can to help! Many thanks - John @ Carrot

Posted 4 years ago

“I never really had a problem with them at all to be honest. Only thing I can say is the customer service answering the phone was a long wait I’m not surprised it’s gone digital. Sometimes my wingman wouldn’t connect.. but apart from that there ok. The weekly treats was great”

Posted 4 years ago

Hey Belinda, thank you for your review. Sorry if you have been having issues, please don't hesitate to contact us so we can look into this for you. Our wait times have significantly improved now we are on Live Chat :) Many thanks- John @ Carrot

Posted 4 years ago

“Customer service is great once you manage to get through to someone on the online chat and price has always been great as both years iv used carrot they have been the best on price. Delivery, returns as refunds I have never had to use so couldn’t comment on them.”

Posted 4 years ago

Hey Joseph, thank you for your review. Sorry to hear you struggle to get through to us. You can contact us out of working hours via Live Chat and we will get back to you :) Many thanks - John @ Carrot

Posted 4 years ago

“Carrot is a good well priced insurance provider. The app needs some work as sometimes the tracking seems very off. However, overall it’s a good first insurance for drivers to have.”

Posted 4 years ago

Hey, thank you for your review. If you would like to discuss the tracking of your journeys further, please do not hesitate to contact us via Live Chat :) Many thanks- John @ Carrot

Posted 4 years ago

“need to change your usage score for people who need to do thing more often they will lose score for nothing even if the other scores are 10”

Posted 4 years ago

Hey, thank you for your review. The usage is based on the amount of journeys you make, length and time you are driving. We use statistics to understand what factors may cause a higher risk for an accident. If you wish to discuss this further, please don't hesitate to contact us via Live Chat- Many thanks - John @ Carrot

Posted 4 years ago

“Very easy to use and navigate through the application.”

Posted 4 years ago

Hey Jordan, Thank you for you review! Should you need anything you know where we are :). Many thanks John @ Carrot

Posted 4 years ago

“Helpful staff”

Posted 4 years ago

“Great when you manage to get a hold of them but trying to get a hold of them on the phone, may aswell write to them... glad they started doing the live chat.”

Posted 4 years ago

“Customer service is friendly”

Posted 4 years ago

“Online chat is helpful but waiting for an email as promised in regards to the issues I’m Having,I’m still waiting for the resolution”

Posted 4 years ago

«
1
2
3
4
5
»

Carrot Insurance is rated 3.8 based on 3,588 reviews