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Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online chat is good, I didn’t have to wait long for a agent to help me. However I always seem to have problems with the app. It doesn’t track most of my journeys”

Posted 4 years ago

“live chat is a poor way of communication No evidence of conversion unless you screen shot it yourself Used telephone too and still got a letter threatening to cancel insurance Policy is reasonably priced Which is good when first time driver”

Posted 4 years ago

“average price could be cheaper, get marked down on your usage a lot and that’s in fair when you need to go to work and live”

Posted 4 years ago

“Feel bullied when they want things done threatening to cancel your policy within a wèek even though sometimes its their system that has lost documents..... not a very good approach to customer service.....”

Posted 4 years ago

“The costumer service team are really helpful and as a new driver the insurance wasn’t as expensive as I expected.”

Posted 4 years ago

Thanks for leaving us a review. Please get in touch using LiveChat if you have any further queries about your policy. https://bit.ly/2XayuC9

Posted 4 years ago

“Good price and helpful that everything is done electronically. However, app never works, had millions of issues with this.”

Posted 4 years ago

“It's an affordable option for drivers - I've just re-insured with Carrot for a second year in spite of difficulties with the app working last year which was a headache to sort out. Setting up the app this time has been a pain once again - the app has requested photos of my car etc. several times now and I'm unable to screenshot the driving license info on the DVLA website through the app. This is the only insurance policy I have been asked to do this for, which I found odd. The app itself drains your battery fast so watch out, as you have to have it charged and Bluetooth enabled to record your journeys! The Wingman is also very sensitive - I sometimes get poorer scores when driving in areas with speed bumps (unavoidable) and the number of potholes obviously lowers your score. Speaking to the advisers via Live Chat is straightforward but I do believe there should be the opportunity to phone up for general queries. Hint: when it came to renewal, I put my info through a comparison website and got a cheaper quote than my renewal quote, so it's worth looking at your options again but Carrot was a mile cheaper in comparison to others.”

Posted 4 years ago

“It’s an affordable insurance but the app really is not great. The new chat service however is a massive improvement on the email customer service that was in place previously.”

Posted 4 years ago

“I found setting up my better journey app easy but there have been complications since setting it up. It stopped recording my journeys and it took several attempts to get it working again which caused me frustration. I like talking to people on the phone so the online chat isn’t great for me. However the online chat is quick and easy to use and I get an adviser pretty quick. I wish they had a black box that went into your car instead of the Bluetooth and app, would be so much better and efficient. Other than that it’s not bad value for money.”

Posted 4 years ago

“had to chase up a resolution of a live-chat but the staff are very nice and make sure that you are satisfied”

Posted 4 years ago

“Good prices. However always struggle with the app, so I don’t rate the app. Also can’t speak to anyone on the phone on an online chat.”

Posted 4 years ago

“We are new to carrot as of 2 months ago we found the price very good however struggle with it being all online would much prefer to have a contact number we have also been waiting and are still waiting for our app to be set up as we can not log on”

Posted 4 years ago

Hi Daniel. Thank you for getting in touch. You should be able to log into your app using your email address as your username and your policy number as your password. If you still have issue with this please contact us on the Live chat service and we'll look into this for you.

Posted 4 years ago

“Customer service is good in terms of the online chat system. Price was cheapest for me (because it’s essentially a black box). No experience with delivery, returns and refunds.”

Posted 4 years ago

Thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy. https://bit.ly/2XayuC9

Posted 4 years ago

“Cheap insurance which is great, and customer service is great, just the issue with the app that lets them down!”

Posted 4 years ago

Hi Jade. We're glad that you have been happy with the customer service we've provided. I would like to look into your app issues though. would you be able to please contact us using LiveChat? https://bit.ly/2XayuC9

Posted 4 years ago

“No telephone customer services and app crashes”

Posted 4 years ago

Hi. Thank you for getting in touch with us. Our customer service team are available on the live chat on our website. They can do most things on there that you could need, If you are not happy using the live chat service, you can request a call back and one of the team will speak to you on the phone.

Posted 4 years ago

“Sorted out a lot of problems that I have faced with the company since joining. Been annoying but they have done there best to sort the problems.”

Posted 4 years ago

Hi, thanks for getting in touch. I’m sorry to hear about the problems you have had while being with us. I’d like to investigate this for you, would you be able to please contact us using LiveChat? https://bit.ly/2XayuC9

Posted 4 years ago

“Very competitive quote, however trying to contact and provide them with documents is complicated and vague. Never received a certificate of insurance.”

Posted 4 years ago

Hi. We do send your documents out via email as soon as the policy starts. Please get in contact with us on the live chat if you need us to send this out to you via email or post. We will also be able to help if you have any issues submitting documents.

Posted 4 years ago

“Great prices and service it’s just the app that lets it down”

Posted 4 years ago

Thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy. https://bit.ly/2XayuC9

Posted 4 years ago

“Now the app is set up it is easy to use. However, to begin with my password did not work and as I purchased the insurance on a Saturday evening, I was not able to contact anyone for help until the Monday morning as the customer support live chat closes at 1pm on Saturdays and does not reopen until 9am on Monday. It would be helpful if there was some opening times on Sundays too, perhaps 9-1pm like the Saturday”

Posted 4 years ago

Hi Felicity. Thank you for getting in touch. I'm sorry you had issued with the app in the beginning. Is everything okay now? Please do get in touch using the live chat on our website if you need any assistance.

Posted 4 years ago

“It's really frustrating that you can't just call someone, I ended up going round and round in circles answering questions then the conversation timing out due to a busy life. When I finally got it sorted it was easy to change car details but frustrating there's a charge to change anything like if you have a new house and car.”

Posted 4 years ago

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Carrot Insurance is rated 3.8 based on 3,588 reviews