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Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well priced insurance premium with great weekly perks for getting in the green”

Posted 4 years ago

“Reply to emails were 2 weeks late. After having the blackbox fitted a week later I get txt to say it hasn’t been fitted. The is no app for new drivers, need to log on website to check dashboard which is annoying.”

Posted 4 years ago

“The price of the policy and ease of the app was a bonus for me! However, getting in contact can be a bit of a fiddle. The Chatbot does actually have more features and knowledge than one might think. Once you have grasped this, the service is much better!”

Posted 4 years ago

“Customer service is amazing , price is amazing but the better driver app lets it down”

Posted 4 years ago

“Good price but hard to contact them”

Posted 4 years ago

“Polite and helpful service, few problems with my app at the moment but being helped with it via live chat”

Posted 4 years ago

“got me a quote for more miles quickly”

Posted 4 years ago

“Cheap insurance”

Posted 4 years ago

“Ok with most of the stuff u need,but don't like not being able too talk with someone over the phone and when u do get a call back it was never when they said it would be if they did ring back at all!!!”

Posted 4 years ago

“They’re good for insurance but box acts up sometimes but other than that they’re good”

Posted 4 years ago

“Customer service via live chat is very friendly and professional, but the majority of the time I have requested for something to be done it hasn’t and takes ages to get things sorted”

Posted 4 years ago

“I had no Choice but to choose Carrot Insurance, BUT it hasn’t ALL been bad. I have been intouch with the insurance company numerous times as my named drivers app hasn’t worked once, I was worried this would affect my over all insurance at the end of the year with mileage but Carrot have ensured me this is not a problem as I have reported it. Carrot gave me a £68 Amazon gift voucher for all the treats I have missed for the app not working which I think is brilliant. Carrot isn’t a great insurance company BUT for new drivers I could see why they would choose them.”

Posted 4 years ago

“Carrot insurance is great for new drivers. This insurance gives you an incentive for improving your driving through rewarding you with vouchers! However after dealing with numerous queries, communication is quite poor. I received no direct contact when I was trying to deal with my claim.”

Posted 4 years ago

“Carrot insurance are a good company to go with if your in need of a black box, easy to set up yourself. Only problem is it can take a few hours to get through to talk to someone and some people are not helpful and don’t seem to want to help”

Posted 4 years ago

Hi. I'm really sorry you've not been happy with the service so far. I'd like to look into this further for you, Please get in touch with us over our Live chat service and we can look into this for you.

Posted 4 years ago

“The live chat is a great feature to enable access to quick and reliable information. However, since taking out my policy I haven’t been able to access my dashboard once even after multiple attempts to change my login and I have spoken to members from the live chat and they were unable to help me. This is a huge let down for me as I’m unable to monitor my driving score which was one of the key factors of advertisement when I came across carrot insurance!”

Posted 4 years ago

Hi there, I am sorry that you are having this problem. If you can get back to us on the Live Chat we will be able to log this with our IT team to investigate for you.

Posted 4 years ago

“Emails and letters sent telling me I hadn’t paired my app to the wingman when I had caused me stress especially when the sanction is to have the policy cancelled. I have had issues with the wingman suggesting I have completed journeys even though I have just been walking around my house.”

Posted 4 years ago

Hi, thanks for getting in touch. I’m sorry to hear about your experience with us so far. Please contact is on Live chat and we can look into the issues you are having with the app.

Posted 4 years ago

“customer service is great but i don't appreciate how i can get an email but cant resend emails because they don't exist or telephone because it is a claims line only.”

Posted 4 years ago

Hi. thank you for getting in touch. We are Live Chat only. You can talk to advisors in office hours and upload documents through the chat. We will arrange a call back for you through the LiveChat too if you'd prefer to talk to us through the phone.

Posted 4 years ago

“Customer service is not good, almost got charged additional fees, I have read that this is a common issue. The app is broken, but insurance price is great.”

Posted 4 years ago

Hi xxx, thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy or about any fees you've been charged. https://bit.ly/2XayuC9

Posted 4 years ago

“I have had a few issues with the policy due to being incorrectly charged extra because my proof of no claims was not sufficient, although it has now been confirmed to be okay. This money is going to be reimbursed and everyone I have spoken to since has been very helpful.”

Posted 4 years ago

Hi Cameron, thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy.

Posted 4 years ago

“Price slightly cheaper than competitors however daughter loses points for driving to work at 4.30am. Goes from 10/10 to 5.5/10 so loses her rewards. The driver login page shows all journeys and rates them so you can keep a check on how your driving. If you drive well you can earn rewards for high street shops, restaurants etc. Black box was fitted without problems however carrot didn’t have evidence of this so sent warning of cancellation notice even-tough the black box was registering my driving and earning me rewards. I also had to send my driving licence twice because it hadn’t been registered the first time I sent it! Overall a little allover the place but it was down to price and a bonus to earn rewards when not driving to work!”

Posted 4 years ago

Thanks for leaving us a review, please get in touch using LiveChat if you or you daughter have any further queries about the policy.

Posted 4 years ago

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Carrot Insurance is rated 3.8 based on 3,588 reviews