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Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lady that dealt with my quote was very helpful 👌 she helped me to deal with a technical problem all within half hour. Very impressed”

Posted 2 years ago

Hello Tyz, Thank you so much for your review! we are glad our agent was able to help with your query. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Used the chat online to sort out insurance. Carrot were the cheapest on compare the market and the chat person was really helpful . Text and emails came through quickly and Black box installation easy to book. Would recommend”

Posted 2 years ago

Hi Reece, Thank you so much for your review! we are glad you have found Carrot as your cheapest quote and our Live Chat agent helpful. We are also glad you have received SMS messages and emails quickly and your Black Box installation was easy to book and would recommend Carrot! Have a great day! Chris @ Carrot.

Posted 2 years ago

“Excellent customer service. Easy online chat for help and support. Everyone is very helpful and give you all the information you need without any hassle. Great prices and great rewards!”

Posted 2 years ago

Hi Emma, Thank you so much for your review! we are glad you are happy with our customer service and Live Chat and you have found us helpful. We are also glad you are happy with our prices and rewards. Have a great day! Chris @ Carrot.

Posted 2 years ago

“I had a quick question about the rewards and it was resolved quickly and easily and I had a question about renewal and was easily able to renew my policy.”

Posted 2 years ago

Hey Farzana, Thank you so much for your review! We are glad your query in regards to rewards was resolved quickly and as you have renewed with Carrot for another year. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Helpful service”

Posted 2 years ago

Hi Ellie, Thank you so much for your review! We are glad you find our service helpful. Have a great day! Chris@ Carrot.

Posted 2 years ago

“Although they don’t have an email or direct phone number, they have Lassus helped me through live chat and my problems have always been resolved”

Posted 2 years ago

Hi Taylor, thank you so much for your review! we are glad we have been able to resolve your queries through Live Chat. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Easy to purchase and also dead straight forward”

Posted 2 years ago

Hi Declan, thank you so much for your review! we are glad you have found a Carrot policy easy to purchase and straight forward . Have a great day! Chris @ Carrot.

Posted 2 years ago

“Quick documentation !!”

Posted 2 years ago

Hello, thankyou so much for your review! we are glad you found our documentation quick to receive. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Customer service on live chat”

Posted 2 years ago

Hi Samuel, thank you so much for your review! we are glad you are happy with our Live Chat customer service. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Very quick and easy to use. Cheaper than other insurance websites.”

Posted 2 years ago

Hello, thank you so much for your review! we are glad you find Carrot quick and easy to use and as you have found our quotes the cheapest. Have a great day. Chris @ Carrot.

Posted 2 years ago

“Joining us a simple as it says! Live chat is quick and responsive max I had to wait was 10 minutes! Highly recommend to young drivers!”

Posted 2 years ago

Hello Kyle, Thank you so much for your review! we are glad you found becoming a policy holder simple and as you find our Live Chat service quick and responsive. Thank you very much for recommending us. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Good insurance”

Posted 2 years ago

Hello Falak, thank you so much for your review we are glad you are happy with Carrot. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Carrot insurance is amazing they helped me through hard times there system of tracking is the best. very professional support chat team overall very happy with my experience with carrot so far !!”

Posted 2 years ago

Hi Bartosz, thank you so much for your review! we are glad you have found us helpful and are happy with our telematics policy. We are also glad you are happy with our Live Chat team and your experience with Carrot. Have a great day! Chris @ Carrot.

Posted 2 years ago

“So happy with my experience after passing my driving in June. I’m so new to everything and carrot as a company have been really helpful.”

Posted 2 years ago

Hi, Thank you so much for your review! we are glad you are happy with your experience with Carrot and as you have found us helpful. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Good prices and you get good rewards as long as your driving is good.”

Posted 2 years ago

Hi Waqas, thank you so much for your review, we are glad you are happy with our prices and earning rewards for good driving. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Great service, got straight through to someone when needing to live chat. Easy to use dashboard and it’s nice to get rewards for my driving.”

Posted 2 years ago

Hello Kimberley, thank you so much for your review! We are glad you are happy with our customer service and find the New Driver dashboard easy to use. We are also glad you have been able to earn rewards for your driving. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Better service and very price drop options”

Posted 2 years ago

Hi Muhammed, thank you so much for your review, we are glad you are happy with our service and our prices. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Good and nice customer service. Very help for taking policy and web chat”

Posted 2 years ago

Hi, Thank you so much for your review! we are glad you are happy with our customer service and found us helpful whilst taking out a policy. We are also glad you are happy with Live Chat. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Yes very happy”

Posted 2 years ago

Hi Stefan, thank you very much for your review! we are glad you are happy. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Service is amazing, i was running out of miles on my black box as my policy ends soon and carrot gifted me free miles to help me out.”

Posted 2 years ago

Hello Hannah, thank you so much for your review! We really appreciate the feedback. I am so glad you are happy with our service and we have managed to help you out with your miles. I hope you have a great day! Chanice @ Carrot. 😊

Posted 2 years ago

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Carrot Insurance is rated 3.8 based on 3,588 reviews