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Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m a new driver, the adding documents was so easy customer service was so helpful. Having a black box was arranged over txt and they came to my property to install. Really happy.”

Posted 1 year ago

Hello, Thank you so much for your review, we are glad you found sending your documents into us easy and as you have had your black box fitted. Have a great day! Chris @ Carrot.

Posted 1 year ago

“spoke with lee today and solved my problem and very happy with the action given”

Posted 1 year ago

Hi, Thank you so much for your review, we are glad you are happy with Lee's service and as he solved your query. I will make sure this gets fed back to Lee. Have a great day! Chris @ Carrot.

Posted 1 year ago

“I spoke to jack on a live chat he managed to solve my queries and got everything sorted. Perfect service lovely staff and friendly. Would recommend!”

Posted 1 year ago

Hi Mckayla, Thank you so much for your review, we are glad Jack was able to solve your queries and was friendly and as you would recommend us. I will make sure your feedback gets passed to Jack. Have a great day! Chris @ Carrot.

Posted 1 year ago

“they helped me with everything and paul was great”

Posted 1 year ago

Hello, thank you so much for your review! We are glad Paul was able to help you with your query. I will make sure this gets fed back to Paul. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Yeah but the service is too slow. But the live chat is good for help”

Posted 1 year ago

Hello Savneet, Thank you for your review! We are glad you are happy with our help on Live Chat. Have a nice day! Chris @ Carrot.

Posted 1 year ago

“Easy to use, very helpful with anything that needs sorted or changed and very quick and efficient service, price for insurance is very good aswell, customer service is definetly 5 stars for my query’s and problems.”

Posted 1 year ago

Hello, Thank you so much for your review, we are glad you find us easy to use, you are happy with our service and find the price of your insurance good. We hope you have a lovely day! Chanice @ Carrot.

Posted 1 year ago

“Excellent customer service from jack”

Posted 1 year ago

Hello Paige, Thank you so much for your review! We are glad you are happy with Jack's customer service, I will make sure this gets fed back to him. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Very good customer service”

Posted 1 year ago

Hi, Thank you so much for your review, we are glad you are happy with our customer service. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Owen helped me with my insurance need. Best customer service and insured me in No Time. Abdullah”

Posted 1 year ago

Hi Abdullah, Thank you so much for your review, we are glad you are happy with Owen's customer service and as you were insured in no time. I will make sure this gets fed back to Owen. Have a great day! Chris @ Carrot.

Posted 1 year ago

“They are customer service iz good Nd friendly”

Posted 1 year ago

Hi, Thank you so much for your review, we are glad you find our customer service good and friendly. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Owen was most helpful, answered quickly and dealt with my query with maximum efficiency, would be more than happy riding through the gates of Mordor with this man by my side, Sauron and his evil orc army wouldn’t stand a chance”

Posted 1 year ago

Hello, thank you very much for your review. we are glad Owen was helpful and dealt with your query quickly and with maximum efficiency. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Very helpful and efficient service by Ellie today. Unfortunately she wasn’t able to find the information herself however she assured me it will be looked into further and I will be advised no later than today.”

Posted 1 year ago

Hello, thank you so much for your review! We are glad Ellie was helpful and efficient. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Claire the advisor was absolutely amazing and went through everything with us and answered every question we asked her and nothing was too much trouble for her and she took her time and helped us upload the documents and talked us through it all and was so patient too, massive thank you claire”

Posted 1 year ago

Hi Tracey, thank you so much for your review. We are glad you are happy with Claire's service and as she was helpful whilst uploading your validation documents and was patient. I will make sure this gets fed back to Claire. Have a great day! Chris @ Carrot.

Posted 1 year ago

“I was helped by a individual called Joe today and he was very helpful I would just like to say thank you to Joe”

Posted 1 year ago

Hello, thank you so much for your review! We are glad Joe was very helpful in assisting with your queries. I will make sure this gets fed back to Joe. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Claire from customer service gave me absolutely brilliant service. True angel from heaven, clearly goes above and beyond and isn’t afraid to have a bit of banter and be extremely nice to customers. Great employee.”

Posted 1 year ago

Hi Ahmed, Thank you so much for your review! We are glad you are happy with Claire's customer service. I will make sure this gets fed back to Claire. Have a great day! Chris @ Carrot.

Posted 1 year ago

“I couldn't fault this company twice iv needed help and both times they have hone above and beyond to help me. Today Claire really helped me she was fantastic thank you”

Posted 1 year ago

Hello Kamran, Thank you so much for your review! We are glad that we have gone above and beyond to help with your queries and as you found Claire's service fantastic. I will make sure this gets fed back to Claire. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Been with carrot for 6 months now. They gave me the cheapest quote and I’ve not had one problem with any of their team or services. I also needed to purchase some more miles and they were quick and helpful for me to do so. 100% recommend!”

Posted 1 year ago

Hi, thank you so much for your review! We are glad you have been a customer with us for six months and have never experienced any issues. We are also glad you found us quick and helpful in solving your enquiries and would recommend us. Have a great day! Anu @ Carrot.

Posted 1 year ago

“Really helpful all the time. Sophie helped me today and she was really helpful and kind”

Posted 1 year ago

Hi Kamran, Thank you so much for your review! we are glad you find Carrot helpful, thank you for your feedback for Sophie. I will make sure this gets fed back to her. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Love carrot. Great insurance company with little hassle and great for young drivers.”

Posted 1 year ago

Hello, Thank you so much for your review! we are glad you love Carrot and find us great for young drivers. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Good customer service over the phone and also online chat as well”

Posted 1 year ago

Hi, thank you very much for your review, we are glad you are happy with our customer service over the phone and Live Chat. Have a great day! Chris @ Carrot.

Posted 1 year ago

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Carrot Insurance is rated 3.8 based on 3,588 reviews