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Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy service”

Posted 2 years ago

Hello, thank you so much for your review, we are glad you find our customer service quick and easy. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Very good customer service. Despite having no actual telephone service, their online live chat is amazing! very fast and thorough; easy to deal with and good at resolving queries. I had a Black box installed into my car as i’m a new driver and the guy was very efficient and got on with the job.”

Posted 2 years ago

Hello Sian, Thank you very much for your review! we are glad you are happy with our Live Chat service and we have been able to resolve your queries, please be aware you can also arrange a call back from Live Chat with an agent who will be happy to help. We are glad you have now had your black box installed and we hope you earn lots of reward points. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Perfect, love the live chat, they literally answer any questions you have regarding your policy. Definately would recommend to family and friends.”

Posted 2 years ago

Hi Abdul, thank you so much for your review! We are glad you are happy with our customer service and would recommend us! Have a great day! Chris @ Carrot.

Posted 2 years ago

“The insurance company is exceptional great customer and very well spoken.”

Posted 2 years ago

Hello, Thank you so much for your review! We are glad you are happy with our customer service. Have a great day! Chris @ Carrot.

Posted 2 years ago

“I’m very happy about the services provide by the carrot insurance company. You people provide a qualified policy which have all types of claims at cheaper price makes me more happy and I referred two more friends into your company.coming to the customer service it’s 24/7 assistance and i really appreciating that.”

Posted 2 years ago

Hello, Thank you very much for your review! We are glad you are happy with our customer service and our prices. Thank you for referring Carrot to your friends and have a great day! Chris @ Carrot.

Posted 2 years ago

“As a young driver with points on my licence, was by far and away the cheapest of all the quotes I got. The app is very easy to use and clear, the weekly treats is nice too, helps me saving for Christmas. My car doesn’t have Bluetooth so then sending me a free wingman device has proved to work just as well! Although they don’t have a customer service number their live chat has always answered any questions I’ve had quickly, staff have always been helpful and friendly. Highly recommended insurance provider”

Posted 2 years ago

Hello Charles, thank you so much for your review! We really appreciate the feedback. I am so glad you are happy with our price, rewards scheme and you are happy with our service on Live Chat! I am happy to see you would recommend us. I hope you have a great day! Chanice @ Carrot. 😊

Posted 2 years ago

“Brilliant insurance, can't fault them whatsoever. Easy to get in contact with via Live chat and are always polite to speak to. Not had a problem with them, I would highly recommend.”

Posted 2 years ago

Hi Paige, thank you so much for your review, we are glad you find it easy to get in contact with Carrot via Live Chat and you find us always polite to speak to. We are also glad as you would recommend us! Have a great day! Chris @ Carrot.

Posted 2 years ago

“Easy set up and quick reply’s”

Posted 2 years ago

Hi Yasar, Thank you so much for your review! We are glad you found your policy easy to set up and have received quick replies to your queries. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Great customer service and the entire process was genuinely smooth. I would 100% recommend”

Posted 2 years ago

Hello, Thank you for your review, we are glad you are happy with our customer service and would recommend us. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Amazing price, great rewards for good driving when using a black box, and helpful customer service available via the live chat feature.”

Posted 2 years ago

Hello Isabelle, thank you so much for your review! We really appreciate the feedback. I am so glad you are happy with our price, rewards scheme and our service on Live Chat! I hope you have a great day! Chanice @ Carrot. 😊

Posted 2 years ago

“Carrots staff are very polite, helpful with your enquiry, and supportive. I have just renewed my second year with Carrot due to excellent services and most of time staff give discount, which makes me to stay with Carrot. Also, rewarding system is very good as you can earn point by driving safely.”

Posted 2 years ago

Hello Prabhat, thank you so much for your review! We really appreciate the feedback. I am so glad you are happy with our service, rewards scheme and you have chosen to renew with us! I hope you have a great day! Chanice @ Carrot. 😊

Posted 2 years ago

“Hi Carrot Insurance, thank you for being flexible and user-friendly. The services were very efficient and your staffs were very helpful to serve and assist the customer. Please keep the momentum to retain the loyalty of the customer. Happy customer, happy business!”

Posted 2 years ago

Hello, thank you so much for your review, we are glad you find our agents very helpful and Carrot flexible and user friendly. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Very good customer service, quick and friendly responses.”

Posted 2 years ago

Hi Sarah, thank you so much for your review! we are glad you are happy with our customer service. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Brilliant customer service!”

Posted 2 years ago

Hi, Thank you very much for your review, we are glad you are happy with our customer service. Have a great day! Chris @ Carrot.

Posted 2 years ago

“I am pleased with the customer service provided by the Carrot Insurance. I had some queries and spoke on LiveChat to a person named ‘Owen’, who was kind, considerate and ensured that all my questions were answered. I would highly recommend the Carrot Insurance and the staff is there to provide support when and if needed.”

Posted 2 years ago

Hello P. George, Thank you so much for your review, we are glad you are happy with Owen's customer service, I will make sure this gets fed back to him. We are also glad you would recommend us! Have a great day! Chris @ Carrot.

Posted 2 years ago

“Fully recommend amazing service”

Posted 2 years ago

Hey Britney, thank you so much for your review! We are glad you would recommend us and are happy with our service! Have a great day! Chris @ Carrot.

Posted 2 years ago

“Always happy to help with any questions i have. My questions and queries are always answered!!”

Posted 2 years ago

Hello, thank you so much for your review! we are glad our agents have been able to resolve any queries you have had. Have a great day! Chris @ Carrot.

Posted 2 years ago

“This is my second year with Carrot and renewing my insurance with them was simple and easy. They have been great for my driving confidence using their telematics device in my car and getting awesome rewards.”

Posted 2 years ago

Hi Milly, Thank you so much for your review! We are glad you have renewed for your second year and found the process easy. We are also glad your driving confidence has improved due to using a telematics device and as you have earned rewards due to this. Have a great day! Chris @ Carrot.

Posted 2 years ago

“the price to the information was all spot on.”

Posted 2 years ago

Hey Sami, Thank you so much for your review, we are glad you are happy with our prices and the information you have been given. Have a great day! Chris @ Carrot..

Posted 2 years ago

“Had a query about my renewal, was resolved very quickly over live chat they were very helpful! Really good insurance company overall, would definitely recommend! 👍🏻”

Posted 2 years ago

Hello Alex, Thank you so much for your review! We are glad your renewal query was resolved quickly and as you would recommend us! Have a great day! Chris @ Carrot

Posted 2 years ago

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Carrot Insurance is rated 3.8 based on 3,588 reviews