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Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service helpful staff (Sophie)”

Posted 2 years ago

Hi Kajal, thank you for your review, we are glad you found Sophie's customer service helpful. I will make sure this gets fed back to Sophie. Have a great day. Anu @ Carrot

Posted 2 years ago

“Excellent platform”

Posted 2 years ago

Hi Kenwell, Thank you so much for your review, we are glad you are happy with our platform. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Megan provided quick efficient customer service”

Posted 2 years ago

Hello, thank you so much for your review! We are glad Megan provided quick and efficient customer service. I will make sure this gets fed back to Megan. Have a great day! Chris @ Carrot.

Posted 2 years ago

“The staff are always friendly and help with your questions straight away! Great customer service.”

Posted 2 years ago

Hello Dylan, Thank you so much for your review, we are glad you always find our staff friendly and helpful with your questions. Your feedback is appreciated. Have a lovely day. Anu @Carrot

Posted 2 years ago

“Always amazing customer service!”

Posted 2 years ago

Hello, Thank you so much for your review, we are glad you are happy with our service. Have a lovely day. Anu @ Carrot

Posted 2 years ago

“Claire M (Customer Service I believe) is amazing. She has awesome customer service skills and is very kind and helpful!! I would definitely recommend Carrot online chat services! THANK YOU CLAIRE!! (She deserves a pay rise!)”

Posted 2 years ago

Hello, Thank you so much for your review, we are glad you are happy with Claire's service and as you found her kind and helpful, I will make sure this gets fed back to Claire. We are also happy as you would recommend our Live Chat service. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Great friendly staff, help you right away! Happy with the experience”

Posted 2 years ago

Hi Adam, Thank you so much for your review! we are glad you are happy with the experience with our agents and as they have been able to help you quickly. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Always providing the information and support necessary.”

Posted 2 years ago

Hello, Thank you very much for your review! we are glad we have been able to provide you with the information and support needed. Have a great day! Chris @ Carrot.

Posted 2 years ago

“The web chat makes it really easy to renew a policy. Tom was really helpful today and made it super easy to update my address and renew my policy.”

Posted 2 years ago

Hi Rio, thank you so much for your review! we are glad Tom was able to help with your queries, I will make sure this gets fed back to Tom. Have a great day! Chris @ Carrot.

Posted 2 years ago

“hello i just wanted to ask how long does it take to put the black box on? and when will live chat be open again as its closed as my payment is not going through etc”

Posted 2 years ago

Hello, thank you for your review, please contact us via Live Chat today where an agent will be happy to help with your queries. Have a nice day! Chris @ Carrot.

Posted 2 years ago

“Kobi was lovely and provided all the information I needed and apologised for delays.”

Posted 2 years ago

Hello, thank you very much for your review! We are glad Kobi provided you with the information you needed and apologised for any delays. I will make sure this gets fed back to Kobi. Have a great day! Chris @Carrot.

Posted 2 years ago

“I just bought as new car and transferred my police via on line chat - really quick and easy and ~Jess was ever so helpful!!”

Posted 2 years ago

Hi Lydia, Thank you so much for your review, we are glad you were able to change your vehicle quickly and easily on Live Chat, thank you for your feedback I will make sure this gets fed back to Jess. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Good customer service”

Posted 2 years ago

Hello, thank you so much for your review, we are glad you are happy with our customer service. Have a great day! Chris @ Carrot.

Posted 2 years ago

“They are very friendly and helpful even though everything is done through a live chat. With any issue, I get put through to a representative within minutes and they always manage to sold the problem. I couldn’t be happier with my choice of insurance this year! :)”

Posted 2 years ago

Hi Tay, Thank you very much for your review! We are glad you have found our Live Chat agents helpful and friendly and as we have been able to resolve your queries. Have a great day! Chris @ Carrot.

Posted 2 years ago

“5 * customer service with Claire”

Posted 2 years ago

Hi David, we are glad you are happy with Claire's customer service! I will make sure this gets fed back to Claire. Have a great day! Chris @ Carrot.

Posted 2 years ago

“I had a LiveChat with Owen today and he was very helpful and friendly. I would highly recommend Carrot insurance.”

Posted 2 years ago

Hello Tehya, thank you so much for your review! we are glad Owen was helpful and friendly and as you would recommend us! I will make sure this gets fed back to Owen. Have a great day! Chris@ Carrot.

Posted 2 years ago

“Spoke with ‘ Owen’ on the live chat. Super helpful! ❤️”

Posted 2 years ago

Hello, thank you very much for your review, we are glad Owen was helpful, we will make sure this gets fed back to him. Have a great day! Chris @ Carrot.

Posted 2 years ago

“I have been with carrot insurance for 2 years with a black box, they never gave me any trouble once, always offered me a great deal and the live chat is excellent as I had a response from a real person and found out everything I needed to know within minutes (Claire M) :)”

Posted 2 years ago

Hello, thank you so much for your review! we are glad you have been with Carrot for 2 years and have been happy with our policy prices, we are happy as you find live chat excellent, thank you for your feedback for Claire we will make sure this gets fed back to her. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Megan was so helpfuland dealt with my request in minutes! Thank you”

Posted 2 years ago

Hi Nancy, Thank you so much for your review, I will make sure this gets fed back to Megan. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Megan was very helpful on the live chat and easy to talk to :)”

Posted 2 years ago

Hello Georgia, Thank you so much for your review! We are glad Megan was helpful and easy to talk to we will make sure this gets fed back to her. Have a great day! Chris @ Carrot.

Posted 2 years ago

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Carrot Insurance is rated 3.8 based on 3,588 reviews