Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,618 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,618 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 4th December 2025

416

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great garden bench value for money”

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Posted 3 years ago

“Garden Street offer great products at a good price, but they do not offer a great Customer Service if things go wrong. Ordered a BBQ, £850 so a big investment, which was badly damaged on arrival. Item was out of stock so a replacement was not possible. Communication was poor, emails not answered in a timely manner, telephone not answered and answerphone full!! The item arrived on a pallet which had been damaged during transit which led to the item's damage. I was only offered £50 compensation, so I did intend on returning the BBQ as £50 did not cover the damage sustained. However the item was difficult to repackage, and the pallet would not have held it in place, further damage during return was a real possibility with the liability being mine so I was left with no choice other than to reluctantly accept derisory amount, as I could not guarantee the item would arrive without further damage. If you want to take your chances that there will be no problems with whatever you buy, choose Garden Street, but be aware if there are problems, you may regret it!”

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Posted 3 years ago

“Very happy with the service from Garden Street. 2nd time we have purchased items and would buy again and happy to recommend.”

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Posted 3 years ago

“excellent product and service”

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Posted 3 years ago

“Very pleased with the ordering process and the quality of the Rowlinson Marberry Planter was excellent.”

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Posted 3 years ago

“I am extremely delighted with my Pergola. It has been much admired by my family & friends. The delivery service was also very good.”

Garden Street 5 star review on 15th May 2022

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Posted 3 years ago

“Very happy with all aspects”

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Posted 3 years ago

“Arrived quickly”

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Posted 3 years ago

“Great service, received phone call from delivery driver the day before with a delivery time, and if anything he was slightly earlier than planned at 6.11am which suited my own schedule!”

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Posted 3 years ago

“I was so impressed with my troughs, solid wood rounded corners and lined as well. The service from Garden Street was very quick. I was surprised by the weight if them, I'm sure they are going to last for many years, I decided to paint them to match my shed, they paint very well but you could leave them as wood. I would highly recommend Garden Street.”

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Posted 3 years ago

“Garden furniture ordered, delivered promptly, no chasing, delivered on the date specified slightly cheaper for like foe like. Highly recommended this company”

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Posted 3 years ago

“Good quality. Would definitely buy from them again.”

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Posted 3 years ago

“Good service, well packaged and quality product.”

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Posted 3 years ago

“Would happily recommend Garden Street to anyone. Great service and price.”

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Posted 3 years ago

“I have already reviewed the product I bought, so I am assuming this review is for the company that sold it to me i.e. Garden Street.co.uk. Not too sure what to say about them. Everything was positive as far as I can remember ( the order was back in early March, and it is now two months later). I would recommend their service and delivery, I haven;t purchased anything from them since so this review is based on one order which turned out fine.”

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Posted 3 years ago

“Product is great. Stars relate to booking a delivery followed by a no show, no phone call saying there was a problem and me having to do the chasing to re-book and then phone to confirm it was coming as that was lacking as well.”

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Posted 3 years ago

“Brilliant. Ordered a Summer house, and it came at the expected date, with good tracking, and all was there, Great delivery and a super summer house at a great price.”

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Posted 3 years ago

“Awful rude customer service experience”

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Posted 3 years ago

“Well made sturdy log store, arrived in good time, well packaged and easy to put together with a battery-powered screwdriver.”

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Posted 3 years ago

“Well worth the price we paid,easy to assemble(2 people) delivery driver was brilliant brought it all inside himself & wouldn't let me help.All in all great service & lovely product.”

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Posted 3 years ago

Garden Street is rated 4.2 based on 7,618 reviews