Garden Street Reviews

Name: Garden Street
Rating: 4.22

4.2 Rating 7,063 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,063 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

Write Your review

Tell us how Garden Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Street 5 star review on 31st January 2024

378

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish.”

Helpful Report

Posted 3 months ago

“Yes good item. No problems with it. A builder friend put together for me.”

Helpful Report

Posted 3 months ago

“Have purchased 2 x 2.5m Greenhurst Ascot awnings (one through you). In the heavy wind an end cap on the front bar blew off. I rang Greenhurst service and help line for a replacement. Both end caps were posted to me FREE OF CHARGE!! Wonderfull service from them. The awning is very good value and a neighbour has already bought one for his father. Once again great service from Greenhurst - well done.”

Helpful Report

Posted 3 months ago

“89 Hungate Street Aylsham wonderful quality - I am very pleased with the product and have had passers by ask where I purchased it. It blends in with the rest of my house and has survived the recent 60mph winds. I am very proud of it.”

Helpful Report

Posted 3 months ago

“Best price online, delivered on time and left as instructed. The canopy is very good quality and easy to install, I did it on my own. It’s not fixed to the ground yet but has not moved in this storm Gerrit.”

Helpful Report

Posted 4 months ago

“I recently purchased a sale item from Garden Street and initially there was an issue with the delivery charge being higher than expected. However, upon raising this concern, the team at Garden Street were prompt and proactive in addressing the issue. They discovered a discrepancy in their delivery charge system and not only apologised sincerely but also refunded the full postage cost. I am particularly impressed with how quickly and efficiently Garden Street resolved the matter. It’s rare to see a company take responsibility and act so swiftly to rectify an error. This experience has demonstrated their commitment to customer satisfaction and transparency. I initially had some reservations due to the unexpected charge, but the way they’ve handled the situation has completely turned my experience around. It’s reassuring to know that this company values its customers and is dedicated to ensuring a positive shopping experience. I would confidently recommend Garden Street for their quality products and most importantly, for their exceptional customer service.”

Helpful Report

Posted 4 months ago

“Excellent product at great price. Item arrived on time and delivery team were efficient and friendly. Overall, a brilliant experience.”

Helpful Report

Posted 7 months ago

“we purchased a pergola, it arrived very quickly, was impressed by the quality, my son helped to errect it , I'm impressed by the quality and ease of putting if up,it all went very well, I would highly recommend garden street”

Helpful Report

Posted 7 months ago

“Excellent service. It delivered at correct time by two men. Both polite and provided excellent service. Item was at great price and was despatched quickly.”

Helpful Report

Posted 7 months ago

“Very competitive price and fast delivery time for an excellent planter with supplied trellis. Perfect for climbing plants to hide bins etc, with ample room for smaller plants too. Very happy customer.”

Helpful Report

Posted 7 months ago

“Garden Street have shown brilliant customer service by answering my query in a polite and timely manner and have supplied me with my lovely awning at the most competitive price - well done and thank you!”

Helpful Report

Posted 7 months ago

“Great service, fast delivery times and fab prices. Very happy with my garden furniture covers.”

Helpful Report

Posted 7 months ago

“So pleased to have found * GARDEN STREET * great products at reasonable prices add this to brilliant service & you have Garden Street My go - to 1st garden store”

Helpful Report

Posted 7 months ago

“Bought Churney Valley Arbour, cheaper than other suppliers. Ordered and delivered within 4 days. Couldn’t be happier with product, price and service”

Helpful Report

Posted 8 months ago

“Order of 6 x 0.5kg bags Rolawn Seed and Turf Topsoil. Online ordering was easy. Living in the North East of Scotland, I'm used to difficulties and delays in delivery. At the end of the 7 days estimated delivery I had to email customer services as there was no update to my order status and I was getting concerned. They emailed back straight away to tell me the delivery was scheduled for later that day. Updates then started coming in from the courier who turned up bang in the middle of the delivery window. I'm giving 5 stars due to the quick response from customer services and that there was no difficulty in delivering to this part of Scotland.”

Helpful Report

Posted 8 months ago

“Amazing service and good advice given”

Helpful Report

Posted 8 months ago

“Furniture is great, just what we wanted. Delivery was just as they said, was kept informed with an update on times. Regards Charles”

Helpful Report

Posted 9 months ago

“Good price, fast delivery and good customer service. Parasol base was missing but delivered the next day Highly recommend”

Helpful Report

Posted 9 months ago

“Initially item was out of stock when ordered and offered a full refund; however, Green Street advised a fresh delivery date and it arrived before the expected date so glad I waited for the later delivery as I am more than happy with the canopy. Took approximately 5 hours to build with the help of my son. Definitely at least a 2 person job. Very clear instructions and all parts/fixings were present.”

Helpful Report

Posted 9 months ago

“Good product and quick delivery”

Helpful Report

Posted 9 months ago

Garden Street is rated 4.2 based on 7,063 reviews