Garden Chic Reviews

Name: Garden Chic
Address: Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Nottinghamshire
Rating: 4.09

4.1 Rating 552 Reviews

77 %

of reviewers recommend Garden Chic

4.1

Based on 552 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

1636 653016

Email:

info@gudrum.com

Location:

Newark Beacon, Beacon Hill Office Park, Nottinghamshire,
Newark Beacon, Beacon Hill Office Park, Nottinghamshire
Nottinghamshire
NG24 2TN

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Garden Chic 5 star review on 31st January 2023

Pawel D

Garden Chic 5 star review on 19th October 2022

Nick C

Anonymous

Anonymous // 01/01/2019

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“Excellent lights, every set works and they look great attached to our star ornaments. Great value too”

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Posted 2 years ago

Thank you for leaving a wonderful review. We are pleased that you enjoyed your product. Many thanks Customer Services Garden Chic

Posted 2 years ago

“Arrived in great time-it was a xmas present for my best friend. She squealed with delight and mentioned it at least 5 time on the phone. So, thank you very much. Alicia”

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Posted 2 years ago

Thank you very much for taking the time to leave a review. We are pleased to hear your order made the perfect Christmas present. Many thanks Customer Services Garden Chic

Posted 2 years ago

“Delivered quicker than estimated, well packed and delivery staff efficient and very helpful. The lean to greenhouse is even more substantial than expected and obviously very well manufactured. Everything fits together well and there are no missing parts with spares of things like the bolts. The only gripe is the instruction booklet that is not terribly well printed and so sorting out which way round some of the components go is far from simple...nevertheless we got there!”

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Posted 2 years ago

Thank you for leaving a nice review. Apologies to hear that you struggled with the instructions. However, we are pleased that you are happy with your greenhouse. Many thanks Customer Services Garden Chic

Posted 2 years ago

“I bought a garden companion set which actually came direct from the makers. I did query the progress with Gudrum and they very quickly came back with the information and also advised when the chairs were going to be delivered. The set is very well made. I would recommend this.”

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Posted 2 years ago

Thank you very much for leaving a lovely review. We are very pleased to hear that you are happy with your item. Many thanks Customer Services Garden Chic

Posted 2 years ago

“Waited months for our item. Finally arranged delivery for Friday but they cancelled on the day. They moved to the Saturday with 3 separate messages with similar but different times. Waited in for all of them but no delivery and no information. I have cancelled the order, I'm now waiting for a refund.”

Helpful Report

Posted 2 years ago

Thank you for leaving feedback and apologies to hear the issues experienced with your order, I can assure you this is not standard practice. I can see this was refunded in full. Many thanks Customer Services Garden Chic

Posted 2 years ago

“Unfortunately, there is no phone number to call this company. We had an issue with white pebbles delivered in a bulk bag which were covered in mud just below the surface of clean stones. Along with the mud bag was mixed with fragments of purple slate, throughout, shells and many coloured pebbles. Lots of the white pebbles were actually cream and grey and not representative of what we paid for. Having an online conversation and sending photos of our complaint asking for someone from Garden Chic to contact us to discuss issues to this date some 4 days later have not had a phone call or email from them.”

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Posted 2 years ago

“Customer service couldn’t do enough to get right part for garden furniture. Excellent price fir the 8 seater garden set. Delivery on time and lovely driver and my son in law found easy to set it up”

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Posted 2 years ago

Thank you for leaving a lovely review. I am pleased to hear that you are happy with the service and I hope you are enjoying your furniture. Many thanks Customer Services Garden Chic

Posted 2 years ago

“Atrocious delivery and poor customer service I ordered and paid for a mini greenhouse and was quoted 3-4 weeks. After 7 weeks and having to chase Garden Chic nearly on a daily basis I still haven’t received my order. I have just been informed that delivery will be at least a further 3-4weeks, so by my calculation this will take me to 12 weeks and counting. Garden Chic are not proactive I have to contact them all the time. They are good at apologising but extremely inept at delivering the goods. For anyone who hopes to get their items and start to enjoy them don’t bother to go to Garden Chic”

Helpful Report

Posted 2 years ago

“Order a parasol on 01/03/21 the items was never delivered and i have been chasing and chasing to get my money refunded of £2,582.00 and keep get palmed off with a lady called Sammy this is total unacceptable customer service, i have taken further action now to get me money refunded.”

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Posted 3 years ago

“I'm going to be completely honest. When I ordered the Portsmouth log cabin I then looked at the reviews, most of which were 1 star, and I was really concerned. However, I needn't have been. The kit arrived this morning, the quality is fantastic. The truck driver was brilliant, really helpful, nothing too much trouble, negotiated the 20foot parcel into my driveway faultlessly. No damaged at all, well worth the money. ( and I am a genuine customer in South Yorkshire area )”

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Posted 3 years ago

“Bought a 6ft x 2ft growhouse at 500 pounds from garden chic delivery service is deplorable from garden access 3rd delivery to date starting with half of frame delivered last week this week 4 boxes of glass and still require another box for frame this growhouse is expensive and don't think I'm being unreasonable asking for a decent delivery service no apology for delay and there attitude stinks even had cheek to say if you don't want it we will collect it what a deplorable service and attitude don't recommend anyone yo take these products on and expect compensation which seems to be a problem and they seem to think its OK to treat customer like this don't touch this company eith a barge pole”

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Posted 3 years ago

“Ordered a new gate. Really pleased all round. Communication was timely and clear, help and assistance in making sure I was getting the right product and changes was always there and the end product was just right. Would happily use again and recommend, thank you!”

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Posted 3 years ago

“Purchased this is 2016 from Garden Chic. The wheelbarrow is from Haemmerlin's Pro range and is very heavy duty as well as large with the unique feature of having a needle roller wheel bearing. This is a revelation when moving heavy loads.”

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Posted 3 years ago

“Excellent service, beautiful Christmas Arch, overall great experience.”

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Posted 3 years ago

“Absolutely beautiful tree, customer device was absolutely spot on..... Would definitely purchase from them again”

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Posted 3 years ago

“Great price, easy buying process and my purchase was delivered perfectly. No problems at all.”

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Posted 3 years ago

“Very happy with the product and the service.”

Garden Chic 5 star review on 22nd November 2020

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Posted 3 years ago

“my Greenhouse is absolutely amazing quality and the service second to none.it arrived in a few days ! I am delighted with it . I would recommend this company to anyone who is thinking of using them dont hesitate. I will certainly use them again”

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Posted 3 years ago

“Love our new garden gate, fantastic quality and workmanship, will definitely order again”

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Posted 3 years ago

“Would use again. Thank you.”

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Posted 3 years ago

Garden Chic is rated 4.1 based on 552 reviews