Garden Chic Reviews

Name: Garden Chic
Address: Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Nottinghamshire
Rating: 4.17

4.2 Rating 648 Reviews

79 %

of reviewers recommend Garden Chic

4.2

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

1636 653016

Email:

info@gudrum.com

Location:

Newark Beacon, Beacon Hill Office Park, Nottinghamshire,
Newark Beacon, Beacon Hill Office Park, Nottinghamshire
Nottinghamshire
NG24 2TN

Write Your review

Tell us how Garden Chic made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Garden Chic 5 star review on 8th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From ordering to delivery, everything was simple and straight forward! We received our Maze Havana garden set and we are extremely impressed! Thank you, we will recommend”

Helpful Report

Posted 1 month ago

Dear Mrs Fitzpatrick, Thanks for taking the time to leave us a review. Its great to hear that everything is to your satisfaction. We hope now that you get many years pleasure from using your garden furniture. Best Regards Garden Chic

Posted 1 month ago

“Great service. Product as described. Arrived on time and was delivered by a delightful chap who ensured that all was correct before leaving. Would highly recommend.”

Helpful Report

Posted 1 month ago

Hi Sarah, Many thanks for the review. Really appreciate your recommendation. Best Regards Garden Chic

Posted 1 month ago

“Order #2000029868: Title: Deeply Disappointed – Misled and Left Helpless I had one of the worst product delivery experiences ever. Before placing my order, I made it very clear to the customer service team that the bed must be delivered to the first floor, as I am a disabled person and physically unable to carry anything myself. I was assured this would be done, and that written instructions would be added to the delivery note. Unfortunately, the reality was completely different. The XDP delivery driver, Sebastian, showed up and was shockingly rude—he outright refused to take the delivery upstairs and left the entire bed in the corridor. I tried to explain my situation, but he simply did not care. I immediately contacted customer support again (through a chat with someone named Lewis) and was told the order could not be canceled or returned until next week. This left me completely stranded with large, heavy items I couldn't move, and no support whatsoever. To make matters worse, the assembly person had already made it clear that they wouldn’t help carry anything either—so I ended up stuck, paying for a service I couldn’t even access properly. It felt like a complete betrayal of trust. I had to pay an extra £50 to people who I found online to do the job later. I paid in 3 amounts via Paypal but the full amount was charged, and now I’m left unsure whether the fault lies with Green Chic, XDP, or PayPal. What I do know is that I’ve been let down at every stage of this experience. If you're considering ordering from this company and need any form of special delivery assistance, please think twice. They made promises they didn’t keep, and showed no empathy when I was most vulnerable.”

Helpful Report

Posted 2 months ago

Dear Jawad, Please accept our apologies for any inconvenience suffered. This item came directly from the warehouse of one of our suppliers, using their appointed couriers. Once the courier had left you, it was unfortunately not possible to get one to return the same day to rectify things. We will pass on your feedback to our supplier and ask them to liaise directly with the courier and request improvements. Once again, we are sorry for the inconvenience. It looks like your transaction was linked to PayPal pay in 3. This is something between you and them, so you will need to liaise directly with PayPal to understand the situation and resolve. Best Regards Garden Chic

Posted 2 months ago

“Ordered a paddle board from here as much cheaper than everywhere else for the same make and model. Great service and received it within 48 hours! Amazing! Thank you”

Helpful Report

Posted 2 months ago

Hi Ian, Thanks for the feedback - thats great to hear. We hope you get lots of fun from using your board... Best Regards Garden Chic

Posted 2 months ago

“Arrived swiftly with no issues. Very pleased.”

Helpful Report

Posted 2 months ago

Hi Minnie, Thanks for the feedback; very much appreciated. Best Regards Garden Chic

Posted 2 months ago

“Excellent service and price for a masonry BBQ.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for the feedback. Hoping for you that you get the summer weather that allows you to get lots of enjoyment out of using your masonry BBQ. Best Regards Garden Chic

Posted 2 months ago

“Good product and customer service, have a small issue after receiving the packs but sorted out faster. Happy to use again.”

Helpful Report

Posted 2 months ago

HI there, Thanks for the feedback and patience with the courier. We hope you get many years great use out of your garden pergola. Best Regards Garden Chic

Posted 2 months ago

“Great product good price”

Helpful Report

Posted 2 months ago

Thanks for the feedback Terry; very much appreciated. Best Regards Garden Chic

Posted 2 months ago

“Great product and fantastic price”

Helpful Report

Posted 2 months ago

Thanks for the feedback Wayne; very much appreciated. Best Regards Garden Chic

Posted 2 months ago

“brilliant service A+++”

Helpful Report

Posted 2 months ago

Thanks for the feedback Steven; very much appreciated. Best Regards Garden Chic

Posted 2 months ago

“Very professional from ordering through to delivery, really pleased with my purchase, will definitely shop with you again”

Helpful Report

Posted 2 months ago

Thanks for the feedback Valerie; very much appreciated. Best Regards Garden Chic

Posted 2 months ago

“Excellent, arrived really quick, and contents packed perfectly, will definately purchase from u again”

Helpful Report

Posted 2 months ago

Thanks for the feedback Deborah; very much appreciated. Its always great to hear when someone is happy with their purchase and our service. Best Regards Garden Chic

Posted 2 months ago

“Excellent”

Helpful Report

Posted 2 months ago

Thanks for the feedback Gill; very much appreciated. Best Regards Garden Chic

Posted 2 months ago

“Very happy with both the service I received and the product I purchased! my order only took 2 or 3 days to arrive which was excellent and the small wooden shed that I bought is lovely. Very neat and extremely easy to put together.”

Helpful Report

Posted 2 months ago

Thanks for the feedback Ann; very much appreciated. We hope you get many years great use out of your shed. Its always great to hear when someone is happy with both the product purchased and also our service. Best Regards Garden Chic

Posted 2 months ago

“This furniture set is great value for money. The instructions advised two people required to build it. The chairs take much longer than the table to put together but they are study and comfortable when built. I emailed to find out about delivery dates and I was responded to in a timely manner, delivery arrived before the estimated date which was also great. Would purchase again. Great size table and chair set with room to set the table even with the fire pit in place. 10/10”

Helpful Report

Posted 2 months ago

Thanks for the feedback Amy; very much appreciated. We hope you get many years great use out of your furiture set. Best Regards Garden Chic

Posted 2 months ago

“Great service very pleased with my garden swing ANNE”

Helpful Report

Posted 2 months ago

Thanks for the feedback Anne; very much appreciated. We hope you get many years great use out of your garden swing. Its always great to hear when someone is happy with both the product purchased and also our service. Best Regards Garden Chic

Posted 2 months ago

“100% Happy with purchase, they were the cheapest company, compared with others offering the same make and model.....(twin chairs with tray)”

Helpful Report

Posted 2 months ago

Thanks for the feedback David; very much appreciated. We hope you get many years great use out of your companion seat. Its always great to hear when someone is happy with both the product purchased and also our service. Best Regards Garden Chic

Posted 2 months ago

“Good value”

Helpful Report

Posted 2 months ago

Thanks for the feedback Robert; very much appreciated. Best Regards Garden Chic

Posted 2 months ago

“I cannot compliment the aftersales team enough for there patience and support in dealing with a situation that I had. They deserve 5 stars for sure.”

Helpful Report

Posted 2 months ago

Thanks for the feedback Sean; very much appreciated. We hope you get many years great use out of your garden furniture products and gazebo. Your set up looks simply fab. Its always great to hear when a customer is happy with both the products purchased and also our service. Best Regards Garden Chic

Posted 2 months ago

“Good product took a while to build but all good.”

Helpful Report

Posted 2 months ago

Thanks for the feedback Rich; very much appreciated. Best Regards Garden Chic

Posted 2 months ago

Garden Chic is rated 4.2 based on 648 reviews