Garden Chic Reviews

Name: Garden Chic
Address: Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Newark Beacon, Beacon Hill Office Park, Nottinghamshire, Nottinghamshire
Rating: 4.11

4.1 Rating 603 Reviews

77 %

of reviewers recommend Garden Chic

4.1

Based on 603 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

1636 653016

Email:

info@gudrum.com

Location:

Newark Beacon, Beacon Hill Office Park, Nottinghamshire,
Newark Beacon, Beacon Hill Office Park, Nottinghamshire
Nottinghamshire
NG24 2TN

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Garden Chic 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a wooden hammock stand that, when delivered, was an utter disgrace. It had was clearly a second that had been poorly patched up to sell. I contacted customer service and it was explained that it was direct from supplier (drop shipped). Garden Chic (Gudrun) did apologise and asked for pics which I sent and to their merit, a replacement item was sent out within 48 hours. The replacement was the product that I'd originally hoped for. It could be that one bad one slipped through the net, although the poor effort to patch it up and repack by the supplier says otherwise. However, the customer service and speed of dealing with the matter by Garden Chic was very good indeed.”

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Posted 1 year ago

Brilliant - we are really happy you are pleased. Glad everything was resolved to your satisfaction. Thanks for taking the time out to leave us a review - it is sincerely appreciated.

Posted 1 year ago

“First told item was in stock. Then 5 week lead time. Then Booked for 7 weeks for delivery. the cancelled the day before and re booked at their next available slot in 7 weeks. 14 week wait for”

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Posted 1 year ago

Good afternoon, Thank you for your message. Please could you confirm if you have contacted us via email or phone regarding the issues with the delivery date, or have you been communicating with the manufacturer? If not us, please do contact us either via info@gudrum.com or our number is 01636 858290. We can certainly look into this for you once we have these details. Kind Reards, Garden Chic

Posted 1 year ago

“I ordered a gaming chair and received a mini greenhouse. It took a month and many emails to get this resolved, all the time my payment was held hostage - absolutely no sense of urgency. Very disappointing as this was a gift for my grandson.”

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Posted 1 year ago

“This is such a good company to deal with. Easy to get in touch with and everyone seems so friendly. Just wish it was local to me.”

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Posted 1 year ago

“I’m sure happy with my new garden furniture, I wasn’t sure it was going to be such good quality but it bargain for the price/”

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Posted 1 year ago

“Bought the outsunny metal storage shed advertised as 8 x 6 once I started putting it up it was actually a 6 x 4 with a lot of holes out of place so lots of predrilling necessary and really poor quality flimsy material”

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Posted 1 year ago

“I bought 3 forest garden planters 1.8m When they arrived they look NOTHING like the photo. I had to spend eight hours sanding them to get them looking anything like the photo. I have never seen rougher cut wood! Please be aware if you buy these they would probably suit an allotment not a patio!”

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Posted 2 years ago

Hello Thank you for your message, I am sorry to hear that the planters arrived looking different to the photos. However, I cannot see that you had reported an issue to us our side, if you had, we could have looked into this for you with Forest Garden to get the issue resolved. If you wish to contact us, please do send an email to info@gudrum.com. Kind Regards, Garden Chic

Posted 2 years ago

“Great product and quick delivery with a date that I was able to select myself. Excellent customer service throughout. My only issue with the product itself is that the doors were way too big and had to be planed down quite substantially.”

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Posted 2 years ago

“Sell you item, take your money then a week later contact you for nearly £100 extra for delivery, all details was entered during checkout process,”

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Posted 2 years ago

Good afternoon, We are sorry to hear there is an additional shipping fee for your order, there can sometimes be delivery charges with some suppliers based on the location, we understand this can be frustrating as it did not show when you added the item to the basket however, we have been advised this is what the courier would charge. We want to work with you to get this resolved but we were only given 10 minutes from receiving your email to the review being posted. Kind Regards, Garden Chic

Posted 2 years ago

“I ordered a shed and arbour. I haven't erected them yet but everything is there and it all looks good quality. Deliver was excellent, the delivery man was very helpful.”

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Posted 2 years ago

“Delighted with my Antoinette swingseat. Very solid and well made. Delivery guy great - although I did not recognise the company's name and dismissed their email as spam. Suggest you advise customers who will deliver. Just need some good weather now..”

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Posted 2 years ago

“Good comms, good price and delivery as promised. Thanks!”

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Posted 2 years ago

“Great customer service with fast response”

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Posted 2 years ago

“Well constructed. Easy to assemble. Reasonably priced. Sturdy. Delivered on time. Very pleased! Thank you!”

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Posted 2 years ago

“Order cushion bag, arrived on time, all good”

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Posted 2 years ago

“Good sturdy chair ,had a bit of trouble lining the bolts up but a tap with a rubber hammer soon put that right 😃 very good value for money looks like it will last for years Excellent delivery time .”

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Posted 2 years ago

“Great price great product fast delivery easy to assemble”

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Posted 2 years ago

“Good product well made and reasonably priced”

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Posted 2 years ago

“Shire 12x8 timber shed. Very easy to erect (2 man job).. once all assembled was surprised how sturdy it was. Good quality felt for the roof. For the price 5*,,Bargain !”

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Posted 2 years ago

“I was very impressed with the customer service, we had quite an unusual situation with an order of n office chair and the support team were amazing. Samara in particular made sure we got to a good outcome. Highly recommended.”

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Posted 2 years ago

Garden Chic is rated 4.1 based on 603 reviews