“Had a really great time on this tour, our guide Kit was fantastic and very helpful throughout - providing great recommendations for dinner and activities, especially during the food market tour in Ao Nang.
One thing I would change would be length of time spent in certain places, I felt 4 nights in Phi Phi was too long, with minimal activities scheduled. Plus Koh Phangan is rather quiet when there is now full or half moon party on. Accommodation was mostly great throughout and fabulous company.”
Hi Esme, thanks for leaving your feedback. As your booking was made over the weekend for a very last minute departure, and due to the limited availability on this trip, it did sell out and the local team were not able to squeeze you onto your chosen start date. We understand on the rare occurrence when your booking can not be confirmed, it can be very disappointing. Our team did offer a full refund or help with alternative trips, and you opted for the full refund, which was processed immediately. If you would like to discuss this further, please reach out to our bookings team who can help with any other queries or with alternative travel plans should you still wish to find a suitable alternative trip.
“Extremely friendly and helpful, always willing to answer any questions and to help you anyway they can to make sure you have the best trip and adventure!”
“Casey was so helpful on our zoom call and made us so excited to book! The booking process has been so easy and straight forward and we can’t wait for our trip now! Thank you Casey!”
“Service was brilliant! Met the most amazing people and managed to see/ tick off the majority of my bucket list such as swimming with sharks, hiking through the jungle, learning how to cook Thai food etc. It was a beautiful experience and so easy going as a result of the included itinerary and our amazing guide Kung! She made the trip fun, kept everyone’s spirits up, and made the daunting experience of travelling one of the best trips of my life! WE LOVE KUNG! Would definitely recommend to new travellers or those unsure on solo travel.”
“The activities, hostels and transport were all arranged fantastically. Just the right amount of free time - activities. Kung our leader was super helpful and would do whatever it took to make sure we where okay mentally & physically and brought an overall cheer & good vibe to the group. I had the best time and made some amazing connections. Will be looking at gap 360 again. I couldn't of asked for a better tour guide, thank you Kung!”
“I had an amazing time on my Thailand tour and I would recommend highly to friends and family! Our leader Patrick was so friendly, helpful, funny and made sure the whole group was safe and having a great time. The places we traveled to were incredibly beautiful and the night life was a blast!! Definitely a once in a lifetime trip I’ll never forget. Thanks again to our lovely leader Patrick!! :)”
“Booked for the end of 2024 to South East Asia. The process has been easy and very welcoming. They have been in contact very quickly to help support me with flights. This is my 1st solo travel so i have had many worries but with all the Information that has been provided to me, this has eased any worries that I have had. It's now just a long and exciting wait.”
“I am extremely disappointed with the service I received from both Gap 360 and our group leader Patrick. Firstly, upon arrival we were given no recommendations of where to go in each area we visited. On our free days we were left in the hostels with no optional activities offered and a very empty itinerary especially towards the end of the tour. I was disappointed for the cost of the trip what was provided as there was a couple of additional costs sprung on us that I would have expected to have been included such as the fee for Maya Bay despite it being closed so we did not enter. The last 7 days of the tour there was one activity, snorkelling in Koh Tao, which was amazing however for 7 days of the tour I was extremely disappointed with this. In addition, our group leader attended a few places that we saw via his social media that some of us would have liked to go to but we’re never given the option he went with friends instead. During our evening meals out which were mainly arranged and booked by ourselves, if the group leader did attend he had headphones in watching his phone or was on the phone to his friends. To me, this is not how I expected a tour guide to act on a organised trip. On day 9 of the tour we took a boat trip from the phi phi islands, we were told this was going to be a 4 hour boat trip however at the first stop we were told to get back on the boat after 5 minutes of snorkelling, no reason for which was explained. We finished the boat trip after an hour and a half and we’re left free for the remainder of the day. This was extremely disappointing as the scenery was so beautiful and we all agreed that we would have liked to have spent much longer there. On one of the days in Ao Nang there was a guided food crawl listed our guide took us to the night market and left us with a meeting point and time only. Again, I was extremely disappointed with this as we all would have liked to have been guided on which food the locals recommended and were safe to eat especially when it was one of the included activities. Compared to other tours with different companies I am very disappointed with the value for money aspect of this tour as the hours of activities we did and the level of accommodation we stayed in was extremely low for the price payed for the trip. One of the days 5 members of the group did not come home from a night out and our group leader was more concerned about the deposit he had put down for the zip lining that he was going to loose rather than finding the missing people which did not make me feel safe or assured that our welfare was the top priority. I would not recommend this tour to anyone interested and again can not emphasise enough how disappointed I am with the service we received whilst in Thailand.”
Thank you for taking the time to leave a review about your experience in Thailand. We are really surprised to read your feedback. We get hundreds of reviews about our Thailand trips, nearly always 5*, and we get a lot of positive comments about your tour guide Mr Patrick as well, often saying he really made the trip and was a fantastic tour guide.
Whilst this review is anonymous we have checked our logs and we can see that nobody has raised any negative feedback about our Thai trips and Mr Patrick recently, and we have reached out to the local team and they have also not received any feedback. If you had contacted us at the time we would have been able to investigate and determine what was going on, and also checked with the rest of the group if they felt the same way. So far we have received no negative feedback from any recent groups about our Thailand trips, apart from this review.
We are liaising with the local team on your points to ascertain both sides of the story. As you have to remember your tour leader is working for a month straight taking the group around Thailand, and they are entitled to some personal downtime such as listening to music or chatting with friends. They are contactable should an urgent situation arise. The boat trip from Phi Phi was cut short with the verbal agreement of the group due to the risk of strong winds. We have verified that on the night out you mentioned at the end of your review, Mr Patrick got transport and checked a bar, police station, and hospital for the group members, and they eventually returned the next morning after staying overnight elsewhere.
We do take all reviews seriously so please do reach out to hello@gap360.com if you want to discuss your thoughts further.
“What an experience…
I had the time of my life and would go back in a heartbeat! The trip felt so authentic and very very well organised.
I met the loveliest group of people and will never forget all the experiences we shared whilst travelling.
I must also give a special thank you to our guide Mr Patrick. He kept us super well-informed and looked after us so well, especially when someone was feeling unwell. If it weren’t for Mr Patrick, my experience wouldn’t have been the same.
I cannot recommend gap360 enough, especially if it’s your first time travelling. They make travelling so easy, enjoyable and stress-free.
I’d definitely recommend going by yourself and meeting the group once you arrive, rather than going with a friend or a group you already know.
I’d say it’s worth the extra money; gap360 may be more expensive than travelling alone but the experience is unmatched.”
“Everyone has been incredibly helpful (especially Sophie who helped out with flights), and I felt incredibly at ease booking this trip which is nice : )”
“I have had such a positive experience with Gap 360 and couldn’t recommend them enough, especially Tess!
She has been the most supportive advisor I could’ve asked for and has genuinely helped make my dreams come true, thank you !!”
“Had the best time on our tour, and it’s all thanks to Sonny! He’s an absolute diamond and made our time so relaxed and fun whilst being able to deal with all problems so easily. Whatever you needed Sonny would sort it for you, he’s a machine 💪🏽
If I’m ever back in Thailand I’ll definitely be catching up with him.
Thanks for everything Sonny!”
“Sonny was informative, funny, kind, respectful and always there for everyone when you needed him. He contributed massively to the overall experience of the trip and made it a time of my life I'll look back on with great memories. Sonny becomes a good friend that never fails to put a smile on your face with his catch phrases, singing and jokes.
If you're lucky and have Sonny as your tour guide, you'll have a great time! If I ever travel to Thailand again, he'll be the first person I contact.
Thank you so much Sonny, take it easy bro👌”
“Sonny was informative, funny, kind, respectful and always there for everyone when you needed him. He contributed massively to the overall experience of the trip and made it a time of my life I'll look back on with great memories. Sonny becomes a good friend that never fails to put a smile on your face with his catch phrases, singing and jokes.
If you're lucky and have Sonny as your tour guide, you'll have a great time! If I ever travel to Thailand again, he'll be the first person I contact.
Thank you so much Sonny, take it easy bro👌”
