The trip booking team were great and really supportive throughout the process of selecting a trip that was right for me. They also responded to all of my questions. The flights team were also really friendly but unfortunately I was disappointed when over the phone I was told my flights were ‘changeable for a small fee’, so if I wanted to come back later for instance, I could move it. However, when I actually did NEED to move my return flight, it transpired that they were non moveable, non refundable so I lost all my money on them. I did really enjoy my trip nonetheless, it was an experience of a lifetime, but just slightly disappointed in the additional costs I met for the flights!