“gap360 was very well organised we had a lot of great days and great nights and met some amazing people i would’ve never met before if i could i’d do it all again”
Hi Lyla,
Thanks so much for the great review! We’re really glad to hear you had such a good mix of amazing days and nights on your trip.
It’s great that you met such a great group along the way too, that’s what makes these experiences so special.
Thanks again for travelling with us 🌏
“I did the South East Asia Adventure a few weeks ago and have just booked my second tour with Gap 360. As a 19 year old solo female traveller I met the most amazing people on my tour who I continued travelling with for weeks after the tour ended. Such an amazing by way to interact with the local culture and I got to do so many things that I wouldn’t have thought to do if planning my own trip. 100% worth the price.”
Hi Ella,
Thanks so much for the amazing review! We’re so glad you had such a great time on the South East Asia Adventure and that it gave you the confidence to book your second trip with us.
It’s great to hear how much you enjoyed the group experience and getting stuck into the local culture, especially as a solo traveller. Sounds like you made some incredible connections and memories along the way.
Thanks again for travelling with us and we can’t wait to be part of your next adventure 🌏
Best wishes,
“Our CEO was amazing, she was very kind, helpful, and funny! The group I was with was all lovely and it was a great fast paced tour the only negative was the camels we rode were pegged, if i had known this prior I would never have booked it as an optional activity! I hope one day they have a warning underneath the optional activity that states they use pegged camels for the rides.”
Hi Lauren,
Thanks for taking the time to share your feedback. We’re really glad to hear you had such a great experience overall and that your CEO and group made the trip so enjoyable. We will be sure to pass on your kind words about your guide.
We’re very sorry to hear your concerns around the camel riding activity. We completely understand how important this is and appreciate you raising it. We follow and regularly review the health and safety of all our trips, including risk assessments for activities, and this has also been escalated to the relevant animal welfare team who are reviewing camel riding experiences more broadly.
Thank you again for bringing this to our attention.
Best wishes,
“I recently completed this tour and unfortunately need to raise serious concerns about the conduct and professionalism of our trip manager, Joel.
During the trip I experienced behaviour from Joel that was completely inappropriate and unprofessional. At a group dinner he placed his hands on my ribs and under my breasts without invitation, which made me extremely uncomfortable. As the person responsible for the safety and wellbeing of the group, this kind of behaviour is unacceptable and created an environment where I did not feel comfortable around the person meant to be leading and safeguarding the tour.
There were also a number of organisational issues throughout the trip. Day sheets and information about the following day’s plans were often not provided proactively and frequently had to be requested by members of the group. This lack of communication made it difficult at times to understand what was happening from day to day.
On one occasion an add-on activity scheduled for day 22 had not been booked. When I asked whether the activity had been cancelled or rescheduled for day 23, I did not receive a clear answer. Instead, the response I received was simply a photo of the trip manager sitting in a bar garden, which felt dismissive given that the question related to a paid activity and the organisation of the trip.
Another concern was the lack of important safety information provided during the tour. At no point were we informed that coca leaves can result in positive drug tests. As someone whose career could be severely impacted by a failed drug test, this was important information that should have been clearly communicated.
I was also told by another member of the group that Joel had used cocaine with them during the trip. While I did not personally witness this, hearing this raised further concerns about professionalism and appropriate conduct for someone responsible for leading a tour group.
There were also issues with accommodation during the trip. On one occasion accommodation was advertised as a hotel but was in fact a hostel with concerning hygiene and safety issues. Despite these concerns being raised, no attempt was made to change the accommodation.
In addition to these issues, much of the information given during tours was repetitive, which made some of the guided experiences feel redundant.
On a positive note, many of the restaurants and some of the hotels selected during the trip were good quality and well organised. However, the concerns regarding professionalism, organisation, and safety significantly overshadowed what could otherwise have been a good experience.
I hope the company takes these concerns seriously and investigates appropriately.”
Dear Kayleigh,
Thank you for taking the time to share this feedback. We are deeply sorry to read about your experience and the concerns you’ve raised.
We take feedback like this extremely seriously and have escalated this with our local teams. At Gap 360, we do not tolerate this kind of behaviour and the safety and wellbeing of our travellers is our top priority. We have also reached out to you directly to offer support and ensure this is handled appropriately.
We’re also sorry to hear about the issues you experienced with communication, organisation and accommodation during your trip, as this is not the standard we aim to provide.
Thank you again for bringing this to our attention. We are ensuring this is fully investigated and would encourage you to continue communicating with our support team so we can resolve this properly.
Best wishes,
“Gap 360 is a well-rounded platform however all the emails are no reply and that is stressful especially when a trip is booked right before cutoff dates and payment dates. My portal payment due date is different than the threatening cancellation emails I’ve received date. So a last-minute trip with gap 360 is confusing however it may have been different if I booked it further out.”
Hi Lauren,
Thanks for taking the time to share your feedback, we really appreciate it.
We aim to keep everything as clear and stress free as possible when booking. Our booking terms and conditions follow a standard structure across trips, though some tours do have different payment terms. These are outlined in your booking confirmation email as well as within the booking terms and conditions.
Our team is available during office hours via email, live chat and phone, and we also have a 24/7 emergency line for travellers. We don’t use no-reply email addresses for customer communication. We did have an out of office response in place to let customers know that due to a high volume of enquiries, particularly following the situation in the Middle East, response times could be around 24 to 48 hours. This has now been removed from our email communications.
Please feel free to get in touch so we can take a closer look and make sure everything is clear and sorted for your adventures. We apologise for any confusion caused and will be sure to pass your feedback on to our teams.
Best wishes,
Hey Sadie,
Thank you for sharing your 5-star review and awesome group shot!
We are so pleased to hear you had an incredible time on your travels and we can't wait to welcome you on another trip in the future 🎉
Best wishes,
“Had the most amazing time on the Australia tour from Melbourne to Sydney. My group was amazing and Saar was the best tour guide. She gave us great recommendations and became a friend to us all.”
Hi Victoria,
Thanks so much for the lovely review! We’re really glad to hear you had such an amazing time travelling from Melbourne to Sydney.
It’s great to hear how much Saar added to the experience with her recommendations and support along the way. We’ll be sure to pass your kind words on to her.
Thanks again for travelling with us 🌏
“So much fun! Everyone was so amazing and have definitely made friends for life! Went to good hostels and the activities included were so good! Would definitely recommend! Made wonderful memories - was sad for the trip to end!
Our tour guide was so brilliant, it’s so relieving to have everything sorted for you, takes away the stress! Saar (our guide) was so helpful and informative as well as so friendly and welcoming!”
Hi Evie,
Thanks so much for the lovely review! We’re really glad to hear you had such a fun trip and made friends for life along the way.
It’s great to hear you enjoyed the hostels and activities, and that having everything organised helped make the experience stress free. Saar will be so happy to hear your kind words too, we’ll be sure to pass them on.
Thanks again for travelling with us 🌏
“Travelled the East coast and had Saar as our tour guide - she was brilliant! Always made the trip so much fun and had so many extras planned for the evenings/ free days which I’m so grateful for. Travelling felt so easy and organised.”
Hi there,
Thanks so much for the great review! We’re really glad to hear you had such a good time travelling the East Coast.
Saar is fantastic and it’s great to hear how much she added to the trip, especially with the extra plans for evenings and free days. We’ll be sure to pass your kind words on to her.
Thanks again for travelling with us 🌏
Best wishes,
“Just finished the gap 360 tour and I couldn’t recommend it enough! It was a once in a life time experience I’ll never forget, I met the most amazing friends for life and was so lucky to have Max as our tour guide! He gave us the warmest welcome and made us feel at home from day 1, he always made sure we were okay and even joined in on the party. I wasn’t prepared for the tears on my last night. Thailand and my group will hold a place in my heart forever 🤍”
Hi Caitlin,
Thanks so much for the lovely review! We’re so glad to hear you had such an unforgettable time in Thailand and made friends for life along the way.
It’s great to hear how much Max helped make the experience so special from day one. We’ll be sure to pass your kind words on to him.
Thanks again for travelling with us and hopefully we’ll see you on another adventure soon 🌏
Best wishes,
“Honestly, I cannot recommend this trip enough. The people I met were amazing, and everything was so well organised. All the travel and logistics were made so easy that I didn’t have to worry about anything – everything ran so smoothly.
I also can’t give our tour guide, Max, enough credit. The trip wouldn’t have been the same without him. He made everything feel so relaxed and effortless, recommended the best places to go, and joined in on all the fun with the group. He really made the whole experience even better.
This has genuinely been one of the best things I’ve ever done. I’ve come out of my shell so much and made friends that I know I’ll keep for life. The activities were so fun and memorable, and the free days were great too because they gave us time to explore and really bond as a group.
Everything was very well organised, especially the transport, which made the whole trip stress-free. The only slight downside was that some of the accommodation was a bit basic or a little outside the main nightlife areas, but that wasn’t anything to do with Max or our group.
Even when I lost my passport, Max and the staff were incredibly supportive and reassuring, and they helped me through the situation so I didn’t feel alone or stressed.
Overall, I would absolutely recommend this trip, and I’m already thinking about booking another one because everything went so smoothly.”
Hi Amber,
Thanks so much for the lovely review! We’re really glad to hear how much you enjoyed the trip and that everything felt smooth and well organised.
It’s great to hear how much Max added to the experience and helped make the group feel relaxed and supported, especially when you lost your passport. We’ll be sure to pass your kind words on to him. We also appreciate the feedback on the accommodation.
Thank you for also sharing some lovely images of the group it is always so nice to see our customers on their adventures!
Hopefully we’ll see you on another adventure soon 🌏
Best wishes,
“Honestly, I cannot recommend this trip enough. The people I met were amazing, and everything was so well organised. All the travel and logistics were made so easy that I didn’t have to worry about anything – everything ran so smoothly.
I also can’t give our tour guide, Max, enough credit. The trip wouldn’t have been the same without him. He made everything feel so relaxed and effortless, recommended the best places to go, and joined in on all the fun with the group. He really made the whole experience even better.
This has genuinely been one of the best things I’ve ever done. I’ve come out of my shell so much and made friends that I know I’ll keep for life. The activities were so fun and memorable, and the free days were great too because they gave us time to explore and really bond as a group.
Everything was very well organised, especially the transport, which made the whole trip stress-free. The only slight downside was that some of the accommodation was a bit basic or a little outside the main nightlife areas, but that wasn’t anything to do with Max or our group.
Even when I lost my passport, Max and the staff were incredibly supportive and reassuring, and they helped me through the situation so I didn’t feel alone or stressed.
Overall, I would absolutely recommend this trip, and I’m already thinking about booking another one because everything went so smoothly.”
Hi Amber,
Thanks so much for the lovely review! We’re really glad to hear how much you enjoyed the trip and that everything felt smooth and well organised.
It’s great to hear how much Max added to the experience and helped make the group feel relaxed and supported, especially when you lost your passport. We’ll be sure to pass your kind words on to him. We also appreciate the feedback on the accommodation.
So glad you made some amazing memories and friends along the way. Hopefully we’ll see you on another adventure soon 🌏
Best wishes,
“I rate my Gap 360 experience a 10/10. Max, our tour guide was excellent in every way possible, he made every place memorable for us. The tour as a whole included so many different activities, monuments and many more great things. I think the price was great for the amount we did in the time we had, definitely recommend.”
Hey Charlotte,
Thanks so much for the great review! We’re really glad you had such a fantastic experience and enjoyed everything the trip had to offer.
It’s great to hear how much Max helped make each stop memorable for the group. We’ll be sure to pass your kind words on to him.
Thanks again for the recommendation and for travelling with us 🌏
Best wishes,
“I had the most amazing trip with gap 360! Everything was so easy and well organised. I wanted to say a big thank you to our tour guide Max, who made the experience amazing!”
Hi Poppy,
Thanks so much for the lovely review! We’re really glad to hear you had such an amazing trip and that everything felt easy and well organised.
It’s great to hear how much Max helped make the experience so special. We’ll be sure to pass your kind words on to him.
Thanks again for travelling with us 🌏
Best wishes,
“Max our tour guide was the most genuine, kind, funny, positive person for the entire trip. He got involved in all of our activities and smiles were all around 24/7. He made everything so simple, stress free and fun, made memories for life and the best experiences ever. Spent much more money than expected so bring twice as much as you think you need, 7 eleven is your best friend and embrace every moment you can. If you’re considering it… do it! It is more than worth it! Hopefully we are brought together again in the future. Thank you gap360 for the greatest travels !”
Hi Ginny,
Thanks so much for the great review! We’re really glad to hear you had such an amazing trip and made so many great memories.
It’s fantastic to hear how much Max added to the experience with his energy and support throughout the adventure. We’ll be sure to pass your kind words on to him.
Thanks again for travelling with us and hopefully we’ll see you on another adventure soon 🌏✈️
Best wishes,
“I have just finished the 25 day Thailand Trip with our tour guide Max, who I have to say made the trip. From the moment I landed to the moment we said our goodbyes he has been absolutely amazing! The tour itself is fantastic but I know for a fact it wouldn’t have been nowhere near as amazing for me without Max. He gave us a detailed itinerary the first day for the entire trip, every night we would have an itinerary for the next day, he always gave amazing recommendations everywhere we went the minute we asked. If we needed anything he was there, had questions, needed help or advice he was there. I genuinely can’t say enough about how amazing Max is as a tour guide/human being! I already want to come back to Thailand and I know when I do I’ll be seeing Max again!
Gap360 is lucky to have him! Maxymoo I’ll miss you!”
Hi Morgan,
Thanks so much for the brilliant review! We’re so glad to hear you had such an amazing time on the 25 day Thailand trip.
It’s fantastic to hear how much Max added to your experience, we’ll be sure to pass your kind words on to him.
We love that you’re already thinking about coming back to Thailand too. Thanks again for travelling with us and hopefully we’ll see you on another adventure soon 🌏
Best wishes,
“The trip around Thailand wouldn't have been the same without Max. He is so helpful whenever you have a problem and he really bonded with the group. I would reccomend Gap 360 to anyone whos thinking of going solo travelling as you meet the most amazing people to travel with.”
Hey,
Thanks so much for the lovely review! We’re really glad to hear you had such a great time travelling around Thailand.
It’s great to hear how much Max added to the experience and helped the group bond along the way. Having a guide who’s always there to help really makes a difference, so we’ll be sure to pass your kind words on to him.
We love that you’d recommend Gap 360 for solo travellers too. Meeting amazing people along the way is such a big part of the adventure. Hopefully we’ll see you on another trip soon 🌏
Best wishes,
“The most amazing time with a great group of people, so many memories made and the tour guide max made the trip so smooth and enjoyable and always lifted everyone’s spirits providing us with so much information and was always their to help!”
Hey,
Hi there,
Thanks so much for the great review! We’re really glad to hear you had such an amazing time and made so many great memories with your group.
It’s fantastic to hear how much Max helped make the trip run smoothly and kept everyone’s spirits high along the way. We’ll be sure to pass your kind words on to him, he’ll really appreciate it.
Thanks again for travelling with us and hopefully we’ll see you on another adventure soon 🌏
Best wishes,
“Terrific guide, the kindest group of people and a 10/10 adventure. I experienced the best parts of Thailand and wanted to replay the trip all over again 🤩”
Hi there,
Thanks so much for the lovely review! We’re so glad to hear you had such an amazing time in Thailand and that it was a 10/10 adventure.
It’s great that you had such a kind group and a fantastic guide to experience it all with. Thailand really does have so many incredible moments and we love that it left you wanting to do the whole trip again 🤩
Thanks again for travelling with us and hopefully we’ll see you on another adventure soon 🌏
Best wishes,
“We had a wonderful trip with gap 360 but mostly because our tour guide Max he was the best! he was a down to earth guy, funny and knew all the best spots! He made travel days simple for us even though he was stressed! Top bloke! Would very recommend.”
Hi there,
Thanks so much for the great review! We’re really glad to hear you had such a wonderful trip.
Max sounds fantastic. It’s great to hear how his humour, knowledge and support helped make the trip so enjoyable, especially keeping travel days simple and showing you some of the best spots along the way. We’ll be sure to pass your kind words on to him.
Thanks again for the recommendation and hopefully we’ll see you on another adventure soon 🌍✈️
Best wishes,
