Fusion Living Reviews

Name: Fusion Living
Address: Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire, Leicester
Rating: 4.78

4.8 Rating 1,486 Reviews

95 %

of reviewers recommend Fusion Living

4.8

Based on 1,486 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0116 201 9988

Email:

sales@fusionliving.co.uk

Location:

Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire,
Unit 1A, 49 Huncote Road, Stoney Stanton, Leicestershire
Leicester
LE9 4DH

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Fusion Living 5 star review on 26th March 2024

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect costumer service and delivery was on time. Quality of the products is great!!! Thank you much!!!”

Helpful Report

Posted 5 months ago

Hi Pirmin, Thank you so much for your 5 star rating! We appreciate your positive comments about our custumer service and delivery, as well as the quality of our products. We're so glad you had a great experience with us. Thank you for your support! Best Wishes Bethany

Posted 5 months ago

“A bit delayed delivery but a very efficient and helpful customer Service and a great and fancy chair satisfying fully our wishes !”

Helpful Report

Posted 5 months ago

Hi Remi, Thank you so much for your amazing 5 star rating of Fusion Living! We are thrilled that our customer service was efficient and helpful and that your wishes were satisfied with the chair you purchased. We apologize for any delays in delivery - we strive to provide our customers with the best experience possible. Thank you for your support! Best Wishes Bethany

Posted 5 months ago

“Took some time to be delivered but that was stated very early. The chair is really nice and really better than expected for a relatively cheap price. All in all very satisfied!”

Helpful Report

Posted 5 months ago

Hi Alexander, Thank you so much for your 5 star rating of Fusion Living! We are so glad that you are happy with your purchase. We appreciate your kind words about the chair being nicer than expected and at a great price; it fits in perfectly with the rest of your furniture! Best Wishes Bethany

Posted 5 months ago

“I'm very happy about my chair. Good day. Best regards. Patricia Le Guern”

Helpful Report

Posted 5 months ago

Hi Patricia, Thank you for your kind 5 star rating of Fusion Living! We are delighted that you are happy with your chair. We appreciate your feedback and look forward to having you shop with us again. Have a great day! Best Wishes Bethany

Posted 5 months ago

“Love our chairs!”

Fusion Living 5 star review on 20th November 2023

Helpful Report

Posted 5 months ago

Hi Maria, Thank you for the 5 star rating for Fusion Living! We are glad to hear that you love our chairs! Much appreciated 🙌 Best Wishes Bethany

Posted 5 months ago

“J'attends toujours mes chaises ! Pouvez-vous m donner des nouvelles svp ?”

Helpful Report

Posted 5 months ago

Bonne soirée Merci pour votre message. Nous vous enverrons directement un e-mail avec les détails de votre livraison. Meilleurs vœux Fusion Living Good evening Thank you for your message. We will email you directly with details of your delivery. Best wishes Fusion Living

Posted 5 months ago

“Very easy to order. Arrived very quickly”

Helpful Report

Posted 5 months ago

Hi Lisa, Thank you for your 5 star rating of Fusion Living! We're so glad you had an excellent experience with our ordering process and delivery. We hope you will continue to be satisfied with each Fusion Living purchase! Best Wishes Bethany

Posted 5 months ago

“Chairs were delivered, and one bag of nuts was missing. We did not contact as we had the correct size on-site”

Helpful Report

Posted 5 months ago

Hi David, Thank you for the 4-star rating! We apologise about the missing bag of nuts and would be happy to send out a replacement bag if you wish. Your positive review means a lot to us. Best Wishes Bethany

Posted 5 months ago

“Personal, friendly not faceless and sterile, customer service. A rarity these days it feels like.”

Helpful Report

Posted 5 months ago

Hi Angela, Thank you for the 5 star rating of Fusion Living! It is such a pleasure to know that you appreciate our personal and friendly customer service, which we work so hard on to provide all of our customers with. We really appreciate your kind words. Thank you! Best Wishes Carley

Posted 5 months ago

“Fab chairs - service was great- totally love them!”

Helpful Report

Posted 5 months ago

Hi Rachel, Thanks so much for giving Fusion Living a 5 star rating! We really appreciate it. We totally hear you on the fabulous chairs and great service - we love that you love them! Kind Regards Carley

Posted 5 months ago

“item arrived within three days, very pleased with item.”

Helpful Report

Posted 5 months ago

Hi Helen, Thank you for your 5 star rating of Fusion Living! We're glad to know that the item arrived within three days and that you were very pleased with it. We appreciate the feedback! Best Wishes Beth

Posted 5 months ago

“Great service prompt delivery. Would recommend”

Helpful Report

Posted 5 months ago

Hi Caroline, Thank you so much for your 5 star rating! It's great to hear that you had a good experience with our service and prompt delivery. We'll be sure to continue providing great service for you! Best Wishes Beth

Posted 5 months ago

“Lovely table, however, not white as advertised marble has lots of grey veins in it.Great service by the installers”

Helpful Report

Posted 5 months ago

Hi Damian, Thank you so much for your 5 star rating and feedback! We are really pleased to hear that you like our Chelsea Marble Table and that you were happy with the service from the installers. Best Wishes Beth

Posted 5 months ago

“Great stylish contemporary chairs in a vibrant orange to liven up our kitchen which is mostly grey, brown and white. The chairs arrived very quickly and we're easy to assemble. Not the cheapest but worth the extra and good value for money. Customer service were excellent replying promptly to my email when I missed their 10% promotion when placing the order. Michelle was really kind refunding me the 10% to my card, thanks Michelle. Great chairs and an excellent company - highly recommended.”

Helpful Report

Posted 5 months ago

Hi Michael, Thank you for the glowing review! We truly appreciate your kind words about the great quality and service of Fusion Living. We are so pleased that our vibrant orange chairs were an excellent addition to your kitchen, and that we was able to accommodate your special request. We hope you continue to be satisfied with your purchase, and thank you again for your positive feedback! Kind Regards, Michelle

Posted 5 months ago

“I bought a single Robin Day chair to make a pair with an existing bought some years ago. Fusion were trying to contact me by phone to arrange delivery - but I wasn't picking up. Thanks to a bad bout of laryngitis I couldn't talk. So they emailed and we sorted out using that medium. I'm impressed with their responsiveness on email. You know how it usually goes: 1) Send email (2) Get holding reply. (3) Get response at length - often great length. (4) Reply and repeat etc But not with Fusion. A proper response from an actual person. Makes a refreshing change. Well done Fusion. Should I ever be in the market for another Robin Day chair - or indeed anything else, I'll certainly have a look at you.”

Helpful Report

Posted 5 months ago

Hi Angela, Thank you for your 5 star rating and for choosing Fusion Living to purchase your Robin Day Chair! We are thrilled to hear of your satisfaction with your overall experience with us. We take great pride in providing an exemplary level of customer service, even when phone contact is not possible - so you can have peace of mind when making any purchase with us. We really appreciate your kind words. Thank you again for shopping with us! Best Wishes Beth

Posted 5 months ago

“Der Service und der Mailaustausch mit Michelle war ausgezeichnet!!”

Helpful Report

Posted 6 months ago

Vielen Dank für Ihre 5-Sterne-Bewertung von Fusion Living! Wir freuen uns, dass Ihnen unser Service und der E-Mail-Austausch so gut gefallen haben! Mit freundlichen Grüße Michelle Thank you for your 5-star review of Fusion Living! We are pleased that you enjoyed our service and email exchange so much! With kind regards Michelle

Posted 6 months ago

“There were issues with the delivery of my order of chairs but Michelle from Customer Services was extremely efficient and sorted the issue speedily and satisfactorily. I would use Fusion Living again - there is always immediate assistance at the end of the phone (unlike many other online companies). Chairs are fab too!”

Helpful Report

Posted 6 months ago

Thank you so much for the 5 star rating of Fusion Living! We pride ourselves on our efficient and speedy service and we are so glad that you had a positive experience with us. We appreciate your kind words and hope that you continue to shop with us! Best Wishes Michelle

Posted 6 months ago

“We have shopped with Fusion Living on several occasions and we have always been very happy with the products, customer service and speed of delivery. We’ll be back again!”

Helpful Report

Posted 6 months ago

Thank you so much for giving us a 5 star rating. We are so pleased that you have had such a positive experience, shopping with Fusion Living. It's always great to know that our products, customer service, and speed of delivery meet our customers' expectations and we hope to continue to do that with you as well. We look forward to your future visits. Kind Regards Bethany

Posted 6 months ago

“Sadly, like so many online retailers, Fusion Living took my order and payment for an ‘in stock’ item and then took two days to tell me it was actually out of stock and unavailable until late November. The person that dealt with me was personable and apologetic enough, but it’s simply not good enough for any business to take an order (and payment) for something which is not actually available when they say it is. Maybe I’m just unlucky, but this is the third time this has happened to me in a week with smaller scale, online vendors. Maybe they ought to just leave it to Amazon or maybe we ought to go back to the days of places with actual merchandise on display and a stockroom round the back. I think they were called ‘shops’…”

Helpful Report

Posted 7 months ago

Hi John Thank you for taking the time to write a detailed review and feedback. As you know we are extremely sorry that we were out of stock of the bar stools you ordered with us. We completely hold our hands up and accept that we made an error. We work very hard to keep our stock up to date and we are sorry that on this occasion we fell short. We understand this is not the experience you expect or want. We hope that you can agree that we go in touch immediately about the error and refunded you straightaway at your request. Once again we do apologise and hope that we could welcome you back again in the future. Best wishes Fusion Living

Posted 6 months ago

“Basically pleased with the table and chairs arrived well packed and undamaged but one cushion cover had a faulty zip that would not stay done up.l sent an email and got a quick response,that Fusion Living would check with the warehouse and get back to me on Monday 18-9-23 . Nothing happened on Tuesday l email again and got a response that a replacement cushion cover would be sent by the end of the week Fusion Living have the item in stock on their website so waiting confirmation it has been sent.”

Helpful Report

Posted 7 months ago

Hi Julian Thank you for taking the time to write a review for us. We are pleased to hear you are happy with your table and chairs and we are sorry that one of the cushions had a faulty zip. We ordered a new cushion cover for you and this was delivered on 22nd September as you know. We are sorry it took a few days but we needed to order a fresh one in for you and then send it onwards. We hope that is all ok for you and we thank you for shopping with us and for your patience whilst we resolved the issue. Best wishes Fusion Living

Posted 6 months ago

Fusion Living is rated 4.8 based on 1,486 reviews