Furniture World Reviews

Name: Furniture World
Address: Furniture World Ltd, Unit 1, Cardrew Ind Est, Redruth, Cornwall
Rating: 4.65

4.7 Rating 806 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 806 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

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Furniture World 5 star review on 23rd January 2026

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products but Furniture World will never grow the business the way they should whilst using couriers like SGK Distribution Ltd. Whatever they are paying this company it is too much. I ordered four items which were delivered with damage to most of the cartons. I opened three cartons and fortunately the contents were in perfect condition and the packaging was absolutely superb, well done for that FW. The final item was in a badly damaged carton, with a hole in the side and a 'crunched' corner, which when opened revealed the oak top of the cabinet to be smashed. I contacted Jade at FW (very helpful and apologetic), and as expected arranged for a replacement and collection of the damaged item, which I repackaged ready for collection. The carton was difficult to remove without tearing it because of the tight packing inside, but I managed to get it done using spare cardboard from the other large carton and my duct tape. a collection for me. The box looked as though it was covered in bandages. SGK duly arrived around a week later but only collected the faulty item, with no replacement to be seen. Maybe it's me, but it was too much for them to deliver the replacement and collect the faulty at the same time. They must like driving four hours each way. So I advised Jade of the situation and was promised they would deliver the replacement asap. Today March 17th they have just turned up and tried to deliver me the bandagedup carton containing the damaged unit I returned last week. The excuse was that the guys in packing loaded the wrong item. Well I'm now getting a bit twisted, but it's north the driver's fault, but surely the packing team have enough between their ears to realise and bandaged up box is one that's been returned, and without any reference to myself on it, as I removed the previous delivery sticker? Maybe not. What an utter shambles. I look forward to finally receiving my cabinet on Tuesday or Wednesday next week in perfect condition, in a perfect outer and the right way up..as per the pointy black arrows they also can't seem to grasp as it was also delivered upside down. Furniture World, get a grip or your business is doomed, delivery is a key part of your service. Word of mouth is crucial and at this point you're 0-3 down on 75 minutes. SGK, my trustpilot review is to follow once I finally have my cabinet, I doubt you'll be looking forward to it.”

Helpful Report

Posted 2 years ago

Hi I understand that the sales team are investigating this and will be in touch shortly. Kind Regards, Ethan

Posted 2 years ago

“Service was fine.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“I ordered online so no service really given.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“We are really pleased with our 4 purchases. Modern, yet have a traditional look. Excellent for all decors! I would certainly recommend Furniture World and am looking forward to my future purchases!”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Beautiful products. Delivered professionally and excellent customer services. Will definitely shop with you again”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Great, quick and efficient. Great communication as well.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Still not revieved! the base arrived with no glass top refused delivery of part of item as coffee table with no top of no use was supposed to be delivered today to be rescheduled again until monday suggest you consider looking at your chosen delivery company. thanks”

Helpful Report

Posted 2 years ago

Hi, The online team is looking at this for you and will be in contact. Kind Regards, Ethan

Posted 2 years ago

“Great communication and very efficient service. Item was well packaged.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Good service polite and very helpful”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Good communication and prompt delivery. Answered my query promptly”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Lovely bedside table this has used up dead space and makes the room look nice better”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 2 years ago

“Brilliant efficient service with regular updates about a product that needed to be made to order and not in stock. The furniture arrived 2 months before the predicted delivery date.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“Delighted with the whole experience. Prompt response from customer service when I had a query. Everything went according to plan. Would highly recommend buying on line from this company.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“Great company to deal with. Very good with communications and keeping updated with our order. I would be very happy to recommend them.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“The sofa that we've ordered looks good quality, just when getting delivered sofas we're not handled the best in a van. Look like 9ne of them fell down from a different place”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“Great customer service from Charlotte after an initial mix up with delivery (curriers fault). Charlotte communicated well and dispatched a replacement item immediately.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“Saw the orla keily sofas at another retailer but found I saved about £500 by going thru Furniture world. Ordered swatches, placed order on line. Verification and communication was fantastic all way thru. Sofas arrived today and even more pleased with them. Stunning colour ( blue velvet), really comfy. Could not praise enough the whole process.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“Good comms - kept updated re. Delivery date etc.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“Great service. We are very happy with our new bedroom furniture.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“Excellent service from Furniture World. Coffee table was delivered to Scotland. Kept informed of delivery schedule. Arrived on time. Really please with table which is good quality and customer service. Thankyou.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

Furniture World is rated 4.7 based on 806 reviews