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Furniture World Reviews

4.7 Rating 499 Reviews

92 %

of reviewers recommend Furniture World

Company Reviews

Product Reviews

4.7

Based on 499 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 19th January 2024

Furniture World 5 star review on 4th December 2023

Furniture World 5 star review on 4th December 2023

Furniture World 5 star review on 19th October 2023

Furniture World 5 star review on 11th October 2023

Furniture World 5 star review on 26th September 2023

Furniture World 5 star review on 26th September 2023

346

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication and updates. Well packaged and no issues with delivery.”

Posted 5 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 5 months ago

“I am absolutely delighted with my purchase. The process was seamless, I was kept informed all the way along. The items were really well packaged, excellent in fact, and the delivery guys were on time and very friendly. I would definitely recommend this company.”

Posted 5 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 5 months ago

“Item received within 2 days of placing my order. Updates communicated via email, excellent service.”

Posted 5 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 5 months ago

“The service that was provided was excellent. Good communication and prompt delivery. The delivery men were very polite and friendly.”

Posted 5 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 5 months ago

“Your company has been brilliant from start to finish, everyone I have dealt with has been extremely efficient, polite and friendly (nothing too much trouble) not to mention emails replied to promptly with answers that answer the actual questions - rare these days!. We had to wait for delivery after purchase as we were having carpets fitted and you held the furniture and then everything worked with delivery as you said it would. We are very pleased with the quality of the furniture too. I will definitely shop with you again”

Posted 5 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 5 months ago

“I received very good customer service from the start til the finish of the purchase. All my inquiries were answered politely and quickly, The Customer/salesperson was very helpful regarding all matters.”

Posted 6 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 6 months ago

“Excellent service. Ordered on Sunday and delivered Thursday, a distance of over 600 miles. Delivery company also provided excellent service phoning me 20 minutes before arrival.”

Posted 6 months ago

“The table and bench are really great I love them, delivery a bit tricky to organise with notification the day before making it quite hard to make sure someone can be in at such short notice, other than that very pleased.”

Posted 6 months ago

“So pleased with my hall table. Perfect, exactly what I wanted and made really well”

Posted 6 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 6 months ago

“Emails were ambiguous using phrases such as "estimated expected delivery date of 26th September" but by that date I had heard nothing so chased up the company. A later email stated it was then booked for "delivery to their warehouse by 5th October" and then they would book delivery with their courier. I would not use the company again as I prefer a business that proactively keeps me informed and is honest about dates rather than vague.”

Posted 6 months ago

“Tables were just as described and are excellent quality. Delivery was well informed, reliable, and on time. All considered; perfect!”

Posted 6 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 6 months ago

“Excellent customer care and service. We had a problem with one of our purchases (damaged in transit)we spoke to Furniture World assistant and within a couple of minutes we were sorted. The very next day a new replacement was delivered and the damaged item was collected. I was more than impressed with the speed and efficiency with which our problem was resolved. I Recommend this company highly. Kind regards J.M.Marvin”

Posted 6 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 6 months ago

“Very good service was kept updated”

Furniture World 5 star review on 11th October 2023

Posted 6 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 6 months ago

“Delivery on time and good communication around this. However, It was a struggle to put it together as it’s a large sofa. Sofas purchased from other companies have been assembled for us at the point of delivery. So this was disappointing.”

Posted 6 months ago

Hi, thank you for taking the time to give us a review. I will pass your comments on to the relevant team. Kind Regards, Ethan

Posted 6 months ago

“Service over the telephone was excellent. My only point would be when ordering online the dates offered for delivery window are 4 days. I specifically ordered when those four days allowed me to work from home to be there for delivery. I was later told by telephone that they were guide dates only. The item arrived a week later than the advertised delivery dates. I would recommend either the wording be changed with online orders to make it clear these are guide dates OR give a more accurate delivery expectation date.”

Posted 6 months ago

Hi thank you for taking the time to give us this review. I will pass your comments onto the relevant team and we hope to hear from you again soon. Kind Regards, Ethan

Posted 6 months ago

“Brilliant service ordered, dispatched next day and delivered 2 days later”

Furniture World 5 star review on 26th September 2023

Furniture World 5 star review on 26th September 2023

Posted 6 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 6 months ago

“All ok,happy with product.Delivery fast and on time.”

Posted 6 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 6 months ago

“Arrived promptly and very well packaged.Parcel Force delivered in time frame that was text to us.”

Posted 7 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 7 months ago

“Ordering was easy. Samples sent quickly to decide on colour and materials. Lead time was sooner than expected. Overall very happy. Delivery not so good. You have outsourced to a company with little experience in delivering large pieces of furniture.”

Posted 7 months ago

Hi, Thank you for your review. We will forward your comments to the relevant team. Kind Regards, Ethan

Posted 6 months ago

“Very prompt delivery. Lovely delivery man, very helpful. Tv stand is beautiful. Very good quality and very well packed”

Posted 7 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 7 months ago

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Furniture World is rated 4.7 based on 499 reviews