Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.79

4.8 Rating 4,872 Reviews

96 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 4,872 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Felt like the call centre were keeping me on hold to stop me using an alternate service provider, rather than just admitting they are busy and booking me in for another day. To be clear, I was very clear that I was not stranded, the vehicle was at my mums house, I could wait for another day and that I didnt have time to wait about but could easily reschedule.”

Helpful Report

“Brilliant first contact with fuel fixer who gave me confidence and persuaded me to pay more for an excellent service, with 14 day guarantee. Mechanic arrived quickly but was greeted with immediate suggestion I spent another £30 on some additive - I lost confidence in your service at this point. He was surly . No-one had explained I needed to pay him in addition to the payment I had already made. Confusion over the final amount due which I I was lead to believe was my poor hearing. Absolutely NO written evidence of your 14 day guarantee and I was treated like an idiot when I asked for it. Apart from the excellent initial sales pitch I was so disappointed with the service .”

Helpful Report

“The person who came was very professional and really nice but I'm a bit upset that I was charged for £20 of diesel but when he left it appeared that I only had 56 miles of fuel left according to my display which is less than £10. Apart from that thank you for the assistance”

Helpful Report

“Hard sell on the phone. Prices given without BAT to make extortionate prices sound slightly less. Give prices with VAT. A simple change will make price comparisons far easier. Your customers are unlikely to be businesses used to gaining prices without VAT.”

Helpful Report

“Didn't give correct quote on price. The actual service was good, but £100 more than quoted on the phone!”

Helpful Report

Hi Peter, We record all phone calls and will be more than happy to listen to it together... I'm sure we could find a solution. Glad you was happy with the service ! - Lauren, Fuel Fixer

“You guys don’t drain perfectly left some inside the fule tank that’s why car is not starting Saturday thank you I give you £270 free”

Helpful Report

Hi Mariyathas. Thank you for taking the time to leave us a review. We are very sorry to hear that the service did not meet your expectations on the day. Please could you get in touch with us at enquiries@fuelfixeruk.co.uk with some more details so we can look into this for you and get this matter resolved. - Rachel, Fuel Fixer.

“The price quoted wasn't the actual price as after paying deposit plus the balance it was more, also a follow up call was made and this was discussed but nobody ever came back to me with explanation - poor really”

Helpful Report

Fuel Fixer is rated 4.8 based on 4,872 reviews