Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.79

4.8 Rating 4,874 Reviews

96 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 4,874 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was ok , I was originally told the waiting time would be 1hr and 15mins it turned out to be 3 hrs and 30 mins.”

Helpful Report

“Good work from the operator who attended very knowledgeable and got on with it. Sadly its the 2nd time I have had to use him. Only downside was the call handler, he inflated the price, but came down a bit when I said I would try elsewhere, It was still very pricey and again the call operator tried to justify the price will a load of jargon, ie filter clean, takes an hour, Yak yak yak ..... I knew what it entailed from previous experience. That is, pipe down filler hole suck old mixed fuel out. Tip in £20 of clean fuel. Turn ignition key, turn engine over ... done. Not pump bleeding, fliter cleaning or any of the other things the saleman told me would happen. Thing is when you need it doing its necessary, but dont get sucked in by a sales pitch. And remember to barter to get a little bit off the extortionate price. ...... + Vat.”

Helpful Report

“I was told to pay a deposit of £50 and I would be billed for the outstanding balance. I paid £100 deposit and agreed to paying the balance on the bill date as agreed with your company representative molly. The fixer was excellent, very polite and efficient. Once the job was complete he informed me I had to pay the balance immediately. This was not the agreed arrangement. I was put onto the fixers phone to speak to a manager, he would not listen to what I was saying, he said your representative had no right to say I could pay the balance off. He as much questioned whether I was telling the truth, and insisted he listened to the recording to verify what I was saying as the truth. I have recently had surgery following a heart attack. I also have other medical problems. The last thing I needed was to have my blood pressure and anxiety levels pushed up, by an unsympathetic and careless manager. The work was fine but your customer service is disgusting.”

Helpful Report

“Job done but expensive and non-trustworthy.... a painful experience with the misfuel, sadly made worse by calling Fuel Fixer: The gentleman who answered the phone (Michaelh according to quote email sign off) was helpful and reassuring but way too salesy. I left the experience having accepted a cost way too expensive (£440) feeling like I had been manipulated due to my inexperience and vulnerability in the situaiton, albeit still my own fault, and he sealed the deal through a hefty and indirectly pressurised deposit (£100). It makes me concerned for any really vulnerable people out there who call them. I would highly recommend getting quotes to compare against or simply not calling them at all. Nonetheless, its important to note that I accepted and the job was sorted extremely quickly and correctly as far as I am aware (the car is working fine thank you). I had to call/chase them myself following the job to pay (having read a lot of reviews about their supposed aggresive chasing). I saw a 10% discount online and asked poliltely if this could be applied having since realised I had 'been done', and that I expected a no, and I was put on hold while the agent spoke to his manager. He then came back to say the 10% was applied to my original premium which is completely nonesense....I would of rathered an honest no, hence I now wouldnt trust a word from them... the quotes are clearly picked off the top of the sales agent's head to work down from, based on how he/she judges the callers vulnerability/desire to barter, and there was no mention of 10% discount on the call or quote email. The email simply quotes the car, location, cost and deposit paid. Knowing I had zero chance of any compassiong or understanding, I didnt bother arguing and I paid the balance. I did however ask for an email confirming exactly what had been done to the car, i.e. what my £440 had gone to so I could hopfully take away some small reassurance, and was told this would follow. ..It didn't. The icing... as part of the cost I paid £20 for a top up of diesel.... suffice to say £20 was not put in.”

Helpful Report

“I was informed I would receive £20 of fuel after my incorrect fuel was drained, I never received this. I left my car where it was due to going to work and then booked in a time slot. They arrived nearly 2 hours after this and I paid £350 for the luxury.”

Helpful Report

“Didn’t star the engine”

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“Not to impressed! Spilled diesel all over my driveway and his recovery tank was full and now way to clear this environmental spillage up. Hope doesn’t kill my apple tree!”

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“fuel drained then left me with a car that would not start...called thr A-A who bled the system and fixed the problem................would not use again”

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“Called at 720 told they would be there at 915 called and told it would then told 945 no one arrived so had to cancel as petrol station needed me off the forecourt paid a deposit which I will be requesting a refund for as they did not meet there time scales”

Helpful Report

“Service wasn't bad but price was an absolute rip off”

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“Not overall happy with you guys. Very pushy to start with, trying to diagnose my car issue over the phone, without seeing it, obviously as you wanted the job. Then I was lied to, clearly told it was the wrong fuel in my car even though it wasn't. My car still has a fault currently, so thanks for costing me £380. Glad you got your money 👍”

Helpful Report

“was not told that the booking charge was not refundable if the service was not required”

Helpful Report

“I had to wait longer than the time agreed, and nobody kept in touch to keep me updated. I had to call back to find out what was going on. I was on my own, being harassed in a petrol station because I could not move my car. I only agreed because the time stated to get to me originally, was fairly reasonable, which it ended up not being. I then had to pay £100 deposit or they wouldn’t come out to me, which made me feel like I didn’t have any choice but to wait. All in all It was very expensive, and not a good experience at all given the time I had to wait as well. I would not recommend to anyone else.”

Helpful Report

“After running for 5 minutes car would not start. Had to be recovered to my Garage mechanics who removed contaminated fuel and air from system and got it running normally”

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“Hi fix it but charged 30 extra and was trying to do it short cut way having seen it I could have done it myself apart from desose his vehicle look a bit shabby not a personal like looks on website look like any could work for you”

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“An expert should not takec3+ hours to determine that there is/maybe a fault that he cannot resolve.”

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“After the repair was carried out,the car would not start ,and the guy had to return to get it started,after spending over 1000 pound,I had to take the car to another garage to get the engine running,I think I should be owed a refund,as they did not get my car running , waste of time and money”

Helpful Report

“The service from the call centre was very pushy and I was conned out of money. I told her I’d been quoted £180 including £20 petrol locally. She said she could do it quicker for £204, when he arrived e said the petrol wasn’t included.”

Helpful Report

“Really disappointed as all he done was cyphen out the fuel and jump the battery. Which you can do yourself. Cars spluttered and runs awful ever since. Not worth the money at all”

Helpful Report

“Service was good when the mechanic arrived but this was after being called by the mechanic with a delayed eta, then when this time was missed, I was asked to wait until midnight or reschedule to the following day. I rescheduled to the following day and the appointment time was missed yet again. Fortunately I insisted that the AA recover me to my home, otherwise I would have been stranded for 16 hours. Whilst the mechanic was helpful and efficient, the rating reflects the service quality from the company, which was not great for the high price you pay.”

Helpful Report

Fuel Fixer is rated 4.8 based on 4,874 reviews